IntouchCX Customer Support Engineer/Technician Reviews
Updated 22 Mar, 2021
Overall Rating
3.0/5
based on 3
reviews
Rating distribution
Category Ratings
2.5
Company culture
2.2
Work-life balance
2.2
Skill development
1.9
Salary
1.6
Promotions
1.3
Job security
1.3
Work satisfaction
IntouchCX is rated
3.0 out of 5 stars on
AmbitionBox, based on 3 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
...
Read more
IntouchCX is rated
3.0 out of 5 stars on
AmbitionBox, based on 3 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
3 reviews found
Sort by:
Popular
Customer Support Engineer/Technician in
Hyderabad / Secunderabad
Full Time
·
Madhapur Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 22 Mar 2021
Likes
No job security, there will be no career growth and even opportunities too
Dislikes
Working at knoah Solutions is the thing which is to dislike
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Nothing to learn
Work timings: Strict Timings
Customer Support Engineer/Technician in
Hyderabad / Secunderabad
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Salary
4.0
Skill development
2.0
Job security
3.0
Promotions
2.0
Work satisfaction
5.0
Company culture
4.0
Work-life balance
posted on 09 Jan 2021
Likes
Good work environment and culture. Teammates are supportive and the management is no very transparent.They do not consider the efforts we do and more over they don't pay for OT's. There's no bonus at all.
Skill development - Good
Company culture - Excellent
Work-life balance - Good
Dislikes
They do not give bonus and there's a lot of work pressure. Un intimated schedules and ask us to work for OT. But will not receive our pay for doing OT's. There is a lot of politics and the management doesn't address our issues.
Job security - Poor
Work satisfaction - Poor
Work Details
The job js quite interesting! I struggled a lot in the beginning as it was my first ever job in my career. I learnt everything on the job. I appreciate my teammates and senior associates for the huge support on the floor that they gave me.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Engineer/Technician in
hyd
Full Time
·
e suport Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Salary
2.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
2.0
Company culture
2.0
Work-life balance
posted on 29 Jan 2021
Likes
One of the worst company i worked under. you wont stick to one process you'l be changed to different process and they wil waste time and remove agents for stupid reasons. No bonus no job satisfaction work us hard like a donkey...
Dislikes
No leaves, worst management no job security, partiality, unprofessional trainers, remove agents for stupid reasons, no job guarantee, even working hard remove agents saying you dint cleared rounds . dosent have sense before interview we clear all the rounds and wil get select after getting in they wil conduct comm skills training and even we clear they wil remove us saying u scored less.. they will keep agents who are agrees for a lower salary and remove experienced and salary who is more than remaining agents.. one of the worst management and company worked under....Read More
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Support Analyst in
Hyderabad / Secunderabad
Full Time
·
Telecom Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 20 Mar 2025
Dislikes
I would not recommend working at this company if you’re looking for stability. There is absolutely no job security—they will terminate you anytime without a valid reason, no matter how well you perform. Once they’re done with the work, you’re disposable.
The shift timings are horrible, making it difficult to maintain a work-life balance. There is no proper management, and employees are treated as temporary resources rather than valued team members. If you’re considering a long-term career, this is not the place for you....Read More
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
3.0
Skill development
3.0
Job security
3.0
Promotions
3.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 19 Mar 2025
Likes
Currently Wfh
Dislikes
Shift timings are bad not enough night shift allowance or any other incentives. Favouritism. If the process is easy they make ways to make it difficult even though its not required. Co workers are snakes.
Always on verge to terminate employees no job security.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Quality Analyst in
Hyderabad / Secunderabad
Full Time
·
Business Process Quality Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 17 Mar 2025
Likes
Nothing stands out unless you know how to mind your own business and get along.
Dislikes
Everything is trash, right from the thr workspace ethics and environment to the management that looks at you as just as a robot.
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Salary
3.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
2.0
Company culture
1.0
Work-life balance
posted on 11 Mar 2025
Likes
They can fire you anytime, if by any chance you leave the company because of health issues or personal issues without serving the notice period, they will never issue relieving letter or experience letter and they will also keep the deposit. The only good thing about company is you will get your salary on time.
Dislikes
There is no job security.
Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 03 Mar 2025
Likes
Despite the challenges, I’ve made a few lovely friends at IntouchCX who brighten my work experience.
Dislikes
At IntouchCX, I’ve noticed some problems that affect our work experience. The canteen in tower 2 is not clean, which makes me worry about food safety. Also, there are issues with office politics and favoritism, making it hard to get along as a team. On top of that, the company cab comes two hours earlier than needed, which can be inconvenient. All these problems create a negative environment that makes it harder to enjoy our jobs and be productive....Read More
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Salary
4.0
Skill development
1.0
Job security
3.0
Promotions
1.0
Work satisfaction
3.0
Company culture
2.0
Work-life balance
posted on 10 Feb 2025
Likes
It was a good experience with people and some good activities and I enjoyed there a lot.
Skill development - Good
Dislikes
the leaves approvals was very bad and they are just blackmailing employees about leaves they won't approve leaves and the salary was very low as a fresher I don't know about experienced one. There was no responsibility on the behaviour of higher authorities and there is no much coordination.
Salary - Poor
Job security - Bad
Work satisfaction - Bad
Work-life balance - Poor
Universal Trainer in
Hyderabad / Secunderabad
Full Time
·
Corporate Training Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
3.0
Skill development
3.0
Job security
3.0
Promotions
4.0
Work satisfaction
3.0
Company culture
4.0
Work-life balance
posted on 06 Feb 2025
Likes
Good support from the Managers (Training Department).
Transport/Travel Allowance
Good colleagues.
Salary - Good
Work satisfaction - Good
Work-life balance - Good
Dislikes
Limited opportunities for vertical growth.
Yearly increment are average.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Software Development Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 01 Feb 2025
Likes
There is no personal life once you join this organization.
They will kill you from inside, no breaks no good leadership no benefits. I was grinded 4 years saved just because of covid and WFH these guys will effect your family too. DO NOT JOIN THIS COMPANY OR YOU WILL DIE...
Dislikes
Go through my above liked things in KNOAH
DO NOT JOIN THIS COMPANY THEY WILL KILL YOU FROM INSIDE
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 27 Jan 2025
Likes
Not even a single positpoint. My Only suggestion to all who planning to join Knoah Solutions is PLEASE DONT WASTE YOUR VALUABLE TIME. Choose wisely, it's your career. Mainly girls please don't join here, you won't even get respect for being a women. You might get explanation from the HR for these negative reviews but trust me I faced alit of challenges only because of this organization.
Dislikes
Every male employees including Management are at back of female employees. Even if not intrested they offer bribes if refused then will fire form the office
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Quality Analyst in
Hyderabad / Secunderabad
Full Time
·
Quality Assurance and Testing Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 25 Jan 2025
Likes
To be honest nothing
Dislikes
Senior director Bhavani Vora is too much favourable towards and does not give importance to boys and she doesn’t care if the employee is leaving the organisation as you all can see from past 4 months how many QA’s left from QA COE process and in future many are ready to leave just because of the Bhavani vora and coming to AM Lohit purshotham he is a womaniser he flirts and uses girls cheap character. For a better work environment need to change these people and it’s not for my benefit as I’m not working there anymore and for sure I’ll never rejoin but for the better organisation reputation please change the QA COE management...Read More
People also ask about IntouchCX's Customer Support Engineer/Technicians
How is IntouchCX to work for?
IntouchCX is rated 3.0 out of 5, based on 3 reviews by employees on AmbitionBox.
IntouchCX is known for Company culture which is rated at the top and given a rating of 2.5. However, Job security is rated the lowest at 1.3 and can be improved. To know first hand how it is like to work at IntouchCX read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at IntouchCX?
According to AmbitionBox ratings, IntouchCX employees rate its salary and benefits as 1.9 out of 5. You can know more about IntouchCX Salaries at AmbitionBox
How is the work culture at IntouchCX?
Work culture is rated 2.5 at IntouchCX by 3 employees. While job security is rated 1.3 and work-life balance is rated 2.2 at IntouchCX. Read detailed reviews by employees of IntouchCX on AmbitionBox.