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IntouchCX
based on 1.9k Reviews
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4 reviews
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Full Time
IT Network Department
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Wfh option is good
Politics not recognising hard workers
Full Time
Customer Success, Service & Operations - Other Department
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The only thigh I like is there salary if you are experienced then will provide an decent salary package.
One of the worst company I ever worked, please don't join this company if you want a improve you're skills and maintain an healthy life.
Full Time
Non Voice Department
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I like that office is little near to my home
There is no job security in this company without any reason they will move associates to redeployment and they will do voluntary separation of associates
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Nothing to be honest
Shit square like i said
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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I'm so sorry, I don't like this company anymore, I gave my 100% even though they seperated me based on weekly scores. Without any intimation or notice period.
Talking about dislikes, there are many. So we start with interview process and we will attend assessment tests and after interview soft skills training, I've worked from home so they have provided system to my location, coming to soft skills training we need to complete many assessments and clear the final assessment that is fine and after soft skills process training, again we need to complete many models and should clear final assessment with 85% that is also fine and finally we will have final training round nesting training, in this we will take chats, so to clear this round we need to gain 5 star ⭐ ratings from customer's, based on customer reviews we will get %, so as per the process even though if you cleared all the rounds, assessments, modules, the tools and access which we have cannot satisfy customer's, so we have less chances to satisfy customer's, we may take good chats, even though expecting ratings from customer's is ridiculous and based on the review % company will blame us and will seperate us with company, finally you will get worst experience but nothing than that. Please don't waste your valuable time....Read More
Little stressful, taking dual chats, handling fraud customer's and maintaining AHT will be difficult. Company needs to change the process.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Non Voice Department
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The company which explores our skills
No
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Not even a single positpoint. My Only suggestion to all who planning to join Knoah Solutions is PLEASE DONT WASTE YOUR VALUABLE TIME. Choose wisely, it's your career. Mainly girls please don't join here, you won't even get respect for being a women. You might get explanation from the HR for these negative reviews but trust me I faced alit of challenges only because of this organization.
Every male employees including Management are at back of female employees. Even if not intrested they offer bribes if refused then will fire form the office
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Quality Assurance and Testing Department
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To be honest nothing
Senior director Bhavani Vora is too much favourable towards and does not give importance to boys and she doesn’t care if the employee is leaving the organisation as you all can see from past 4 months how many QA’s left from QA COE process and in future many are ready to leave just because of the Bhavani vora and coming to AM Lohit purshotham he is a womaniser he flirts and uses girls cheap character. For a better work environment need to change these people and it’s not for my benefit as I’m not working there anymore and for sure I’ll never rejoin but for the better organisation reputation please change the QA COE management...Read More
Full Time
Non Voice Department
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Company is offering good salary with cab.
There is zero job security. They will remove you whever they want by telling that business requirements. First they will hire on their requirement season much more candidates more than requirement after the month is finished they will remove you without any notice period.
Full Time
Customer Success Department
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Here HR department is cool, you can work with fake experience, give them some money. I made several complaints but of no use.
Never seen HR department so lazy, they don't take any actions against illegal activities. Maybe they are incompetent for the job.
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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There is nothing which I like in intouchcx, because of intouchcx my life and my health has ruined, too much stress, work pressure, favouritism, politics in the process, I worked for 1.5 years in intouchcx in this duration of time, i got several diseases because of stress, work pressure, no breaks, 5 hours we use to sit in one place,much more, acoording to me please do not join companies like intouchcx where employees treated as dogs....Read More
I recommend not to join intouchcx if your body does not accept all this kind of stress
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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You will get the promotion quickly if you are a performer and you should have a great bonding with the managers
Work life balance is worst, Nothing to learn only work like robot
Work policy: After 3 months you will get wfh for 6 months
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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WORST COMPANY DO JOT APPLY
WORST cOMPANY Do NOT APPLY Their HR is Crazy and did made up things not able to provide my final pay with the same amount written on my 2316 They're Scammers!!!!
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Full Time
Non Voice Department
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I don't like anything about this organisation
Worst one
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
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Nothing stands out unless you know how to mind your own business and get along.
Everything is trash, right from the thr workspace ethics and environment to the management that looks at you as just as a robot.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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They can fire you anytime, if by any chance you leave the company because of health issues or personal issues without serving the notice period, they will never issue relieving letter or experience letter and they will also keep the deposit. The only good thing about company is you will get your salary on time.
There is no job security.
Work policy: 2 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Voice / Blended Department
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Despite the challenges, I’ve made a few lovely friends at IntouchCX who brighten my work experience.
At IntouchCX, I’ve noticed some problems that affect our work experience. The canteen in tower 2 is not clean, which makes me worry about food safety. Also, there are issues with office politics and favoritism, making it hard to get along as a team. On top of that, the company cab comes two hours earlier than needed, which can be inconvenient. All these problems create a negative environment that makes it harder to enjoy our jobs and be productive....Read More
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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It was a good experience with people and some good activities and I enjoyed there a lot.
the leaves approvals was very bad and they are just blackmailing employees about leaves they won't approve leaves and the salary was very low as a fresher I don't know about experienced one. There was no responsibility on the behaviour of higher authorities and there is no much coordination.
Full Time
Corporate Training Department
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Good support from the Managers (Training Department). Transport/Travel Allowance Good colleagues.
Limited opportunities for vertical growth. Yearly increment are average.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Software Development Department
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There is no personal life once you join this organization. They will kill you from inside, no breaks no good leadership no benefits. I was grinded 4 years saved just because of covid and WFH these guys will effect your family too. DO NOT JOIN THIS COMPANY OR YOU WILL DIE...
Go through my above liked things in KNOAH DO NOT JOIN THIS COMPANY THEY WILL KILL YOU FROM INSIDE
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Accounting & Taxation Department
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this is the number 1 third class Behaviour people, they know to call for interview and wait for whole day and the stupid operations manager such an uneducated people they are, they only do not know how to be professional and they are conducting interview.. such a shameless company with shameless people.. i tell people never step into this company and waste your time i think we need to complain this to labor court for sure.....Read More
Totally waste company with uneducated and unprofessional people...
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Good
No Freedom like any Culutural activities will not be there, No Time gap rest jn between work Except 30 mins break No Rest for employee 9 hrs Continues Work Expect 1st break 40 mins 2nd break 20 mins No more any Fun friday or Another Activities No Festival Celebrations No Bonus & nothing else
Full Time
Customer Success Department
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Top management here are poison. they don't value talent they have their own perception and they keep on believing that.
Top Management here are poison. They don't value talent they have their own perception and they keep on believeing that.
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Other Department
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Nothing much about intouch except cab facility
Strict break timings No consecutive weekoffs Main aim to reach sales targets They don't inform in training and interview but their motto is sales Work pressure No life balance ghost shifts
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
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AmbitionBox has 6 IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 100% of employees reported the... working days at IntouchCX as Rotational Shift. 75% employees reported the work timings at IntouchCX as Strict timing. Read moreConcentrix Corporation
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