IntouchCX Associate Reviews by 10+ Employees | Rated 3.1/5

What employees say about IntouchCX?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

66% employees reported

Flexible timing

63% employees reported

No travel

60% employees reported

View more detailed insights

Gender based rating

3.0

Rated by Women

5 reviews

3.2

Rated by Men

8 reviews

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13 reviews found

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Associate in Hyderabad / Secunderabad

Full Time

Sales Support & Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Aug 2024

Likes

Only trainings are good. Company policy 🗿 Company 🤡

Dislikes

1.WORST MANAGEMENT 2.FULL PRESSURE 3.PROCESS CHANGE IN EVERY 3 MONTHS 4.AT THE TIME OF RELIVING Torcher YOU FOR PAPERS. 5. NOT ACCOUNTABLE FOR ANYTHING 6.HAVE TO WORK ON WEEKENDS BASED ON REQUIREMENTS AND IT'S MANDATORY YOU ARE READY OR NOT. 7.NO SUPPORT 8.LACK OF MANAGEMENT KNOWLEDGE 9. REDEPLOYED PROCESS IN EVERY 3 MONTHS 10. WORST WORK CULTURE.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 21 Mar 2025

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 19 Feb 2025

Likes

Like the small activities conducted for employees engagement.

Skill development - Good
Work-life balance - Good

Dislikes

No sufficient pay, alot politics regards the IJP's. Unhygienic bathrooms

Salary - Bad
Promotions - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Associate in Hyderabad / Secunderabad

Full Time

Business Intelligence & Analytics Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 28 Jan 2025

Likes

Company culture - Good

Dislikes

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Associate in Hyderabad / Secunderabad

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 23 Nov 2024

Likes

Incentives, rewards and recognizations

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

As of now, nothing.

Associate in Hyderabad / Secunderabad

Full Time

Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 11 Nov 2024

Likes

Good place to work with good people

Company culture - Good

Dislikes

Pay scale for freshers is low

Job security - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Associate in Bangalore / Bengaluru

Full Time

Social & Public Service Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 01 Sep 2024

Likes

Head of department are very helpful, I respect working with them

Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Too many Malyalis, and supervisor under whom I worked, was not supportive, and listen to juniors, whom he used to meet them in their house for drink, which made me insecure.

Skill development - Poor
Promotions - Poor

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Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Aug 2024

Likes

All good in intouch CX.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

All good in intouch CX.

Discover interview dos and don'ts from real experiences

Associate in Hyderabad / Secunderabad

Full Time

Corporate Training Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Jan 2021

Likes

I'd love to share the review for the organisation they are really good ppl and supportive for all of us no issue with working and really good to learn and support people and very good work policies

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No issues

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Associate in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Apr 2021

Likes

Best office for fresher to learn and improve themselves

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Compensation and benefits

Work Details

Nice

Work timings: Strict Timings

Work related travel: This is a desk job.

Associate in Hyderabad, kokapet

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 24 Sep 2023

Likes

Nothing

Dislikes

Hyderabad site is the worst not sure about other one's, they hire you like cattle and train candidates in bulk. Trainers aren't not so good. Looks like an MNC but works like a local company

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Associate in Hyderabad / Secunderabad

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 24 Mar 2022

Likes

Great place to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Work Details

Work timings: Flexible Timings

Associate in Hyderabad / Secunderabad

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Apr 2018

Likes

Best

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Best

Work Details

Best

Work days: Rotational Shift (Flexible Timings)

Top trending discussions

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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IntouchCX Associate Reviews by Locations

IntouchCX Associate Hyderabad / Secunderabad Reviews

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 66% of employees reported the...Read more

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