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2 reviews found
Senior Manager in Ggn
Quality Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
- Salary - Excellent
Dislikes
Poor culture, if you are not yes boss then you won't survive The leadership promotes a culture of suck up and low integrity.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
No work-life balance
Work timings: Flexible Timings
Work related travel: This is a desk job.
Senior Manager in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Top trending discussions
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Team Lead in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
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Work-life balance
Likes
Salary on time
- Salary - Good
Dislikes
I have worked this prestigious organisation for good time but it wasn't easy and very fruitful. Top management is poor and lethargic. Usually are humiliating others. Corporate politics is a crucial requirement to survive here. Lobing in the Top level is the Focus of few in the authority.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in New Delhi
Full Time
Voice / Blended Department
Overall Rating
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Skill development
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Likes
I worked in 2 processes over tjere , Expedia was fantasic and fabulous but KLM is worst.
Dislikes
KLM process
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Team Lead in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Work satisfaction
Company culture
Work-life balance
Likes
Place to learn
- Skill development - Good
Dislikes
Once you learned. Ensure you move forward
- Salary - Poor
- Promotions - Poor
Team Lead in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job Security
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Salary & Benefits
Team Lead in Pune
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Their policy
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Company is not paying that much salary what agent capable of
Team Lead in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The learning environment is quite impressive to address
- Skill development - Good
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Just wanted to mention that they need to be little more positive in retaining the people
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Gurgaon / Gurugram
Full Time
Other Department
Overall Rating
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Skill development
Job security
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Work-life balance
Likes
Nothing
Dislikes
Everything. Been working here since 2015 and leadership only full their pocket they don’t give a shit about others
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in New Delhi
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Company culture
Work-life balance
Likes
For freshers learning and for experience growing
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Best place to work
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in New Delhi
Full Time
Corporate Training Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Easy promotion, not too much pressure
- Promotions - Good
- Work-life balance - Good
Dislikes
Salary, increment, no job security
- Salary - Bad
- Skill development - Bad
- Job security - Poor
- Company culture - Poor
Team Lead in Gurgaon / Gurugram
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
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Skill development
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Likes
Good
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Shuttle process and top management is same since long also not taking care for old employees salary
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Other IGT Solutions Reviews
Process Associate in Gurgaon / Gurugram
Full Time
Back Office Department
Overall Rating
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Skill development
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Work-life balance
Likes
Nothing really, it was a disaster working with them.
Dislikes
I spent so much time working for Expedia's back office, but my salary wasn’t credited on time, even though I marked my attendance every single day. Why? Because my team leader (TL) forgot to approve my attendance. Instead of taking responsibility for his actions, he blamed me for not coming to the office. I had to show him proof that I was present at work to prove myself. I was about to contact HR to resolve the issue, but he stopped me, saying he would talk to HR himself, so I stayed quiet. The management was poor. The TLs were always on breaks or working from home, even though it was supposed to be an office job for them too. They only showed up when the manager was around. There were a few TLs who treated me and my female friends very unprofessionally. They were overly familiar all the time, showing up on the floor intoxicated, chewing tobacco, and breaking rules, even though such behavior was prohibited according to management policies. But the truth is, the rules were only for employees, not those in higher positions. When I joined, I was told the job would be work-from-home and that I’d receive my systems after completing certification. This was a lie—they told us this to attract employees. The worst part was that they kept us believing this false promise, saying every month, "work from home will start next month." I had a medical condition and was specifically looking for a work-from-home job, but they kept me there for six months with nothing but lies. They wasted my time. I watched 10-15 employees get terminated right in front of me, all because there weren’t enough seats on the floor. They were accused of lying about their experience, which was only found during background verification. One of my friends was also terminated, even though she had mentioned the correct experience. Some employees were fired for making minor errors while working on cases, but the truth is, TLs and SMEs were never available to help with complex cases. The blame was always placed on employees. I needed work from home due to my medical condition. Initially, they kept saying, "everyone will get it next month." But they never followed through. Meanwhile, a few of the favorite employees—who had no medical issues—were given work-from-home setups. So, it all came down to favoritism. When I needed leaves, I provided them with medical documents, lab reports, and doctor’s prescriptions, but HR would still call me and speak to me disrespectfully, questioning the validity of my medical documents. Despite having valid paperwork, they marked me as absent. Finally, I got so fed up working there that I decided to resign. They asked me to serve the notice period or pay ₹36,000 to settle my Full and Final (FNF). But why would I serve the notice period when I wasn’t even paid for the days I worked? I emailed and spoke to HR about it, and they claimed that my salary issue was never raised with them, which was a blatant lie. That’s when I realized how corrupt the company and its management were. It wasn’t just me—other employees were facing similar issues. The TLs, managers, and HRs pressured many of us to resign, threatening to terminate us if we didn’t comply. If you're considering working here, just don’t. It’s not worth it. They’re scammers and liars. They convinced me to move to Gurgaon for a month, promising I’d get work-from-home, but it never happened. They forced women to use the cab facility under the guise of "safety," saying it wasn’t safe for women to travel on their own. Yet, the drivers would drop us 15 minutes away from our actual destinations in the middle of the night, telling us we weren’t allowed to go any further, and sometimes the drivers were intoxicated. What’s the point of providing cabs if they’re not even taking us home? The security guards who were supposed to walk us home wouldn’t do it, and this issue was never addressed, despite consulting with TLs and HRs. The drivers would call us 15 minutes before pick-up and wait at a location that was 20 minutes away. If we didn’t reach there on time, they’d yell horrible things at us and leave without waiting. The entire experience at IGT was awful. There were guys on the floor who would make uncomfortable comments and attempt to be overly familiar, despite us saying "no" hundreds of times. The TLs never addressed this behavior. This company, its management, TLs, and HRs are all corrupt. I’d never consider working with them again. I still haven’t received my experience letter. HRs lecture us about doing things the right way, but they can’t even verify basic medical documents. It’s disappointing and absurd....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Quality Analyst in New Delhi
Full Time
Back Office Department
Overall Rating
Category Ratings
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Skill development
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Work-life balance
Likes
Sis not like anything.
Dislikes
I have been working here from 2017 and what they do @rina mayank senior manager from egncia she was chasing me to left the organization from last 3 months with dimple team leader of quality egencia than they both telling me will fire you. When I complain about them they fired me without any reason.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in Gurgaon / Gurugram
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Nothing...in this company are very worst and unhealthy Management and Trainer Ejaz Hasan is the very idiot and fool and he always humiliated staff on the floor
Dislikes
Management and HR department is very very worst and unexpected reaction 😞😭
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Supervisor and Team Lead in New Delhi
Full Time
Voice \/ Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Some are good
Dislikes
Management should not traumatise employee because of their power and partial behaviour against employees just because they are not agree to be part of their dirty politics ,just because employee needs to work because of their family and want to support, management should not take advantage of such situations. Such situations force employees for sucidal thoughts
- Salary - Poor
- Skill development - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Poor
- Work-life balance - Bad
Process Associate in New Delhi
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
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Company culture
Work-life balance
Likes
Nothing. Nothing nothing nothing nothing
Dislikes
Everything. My Team leader was bad. Not supportive at all. Kept yelling why your AHT was low. And it felt like more than 150 employee jumping on ques and fighting like animals to get the work done so that they can increase productivity. So that our team leader does not yell at us. Where is productivity 😂😂😂. Worst work environment and worst work culture.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Customer Service Executive in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
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Skill development
Job security
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Work satisfaction
Company culture
Work-life balance
Likes
Just the salary on time.
Dislikes
Keeping tamil TLs who are linguistically biased and they torture other language agents and continue to do so until they abscond. No actions taken after multiple escalation. Changing process as they wish every now and then when an agent mentally sets in one process. Groupism, bad management, third rate company.
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Process Associate in Gurgaon / Gurugram
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
If you are in any back office process, life is little bit easier, though less salary.
- Job security - Good
Dislikes
Transport system is worst. Company policies are more like red tape. Management is not very skilled and lot of favouritism happens
- Salary - Poor
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
MIS Data Analyst in Gurgaon / Gurugram
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Overall that' nice place to work Healthy environment Supporting culture Need good boundation along with tem members
- Work-life balance - Good
Dislikes
For career path upskilling there is no platform No perks or appreciation for good work even if client is appraising your job. No promotion or next level criteria even if you fulfill minimum qualifying criteria
- Skill development - Poor
- Promotions - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Email Customer Support Executive in Gurgaon / Gurugram
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
Just a few of the ram members I've got are really good fortunately.
- Job security - Good
Dislikes
There is nothing really much to like about this company. They will eventually starts pressurising for workload, expecting a new joinee to excel in the field short after the training. Treating as if they already are pro with the rules and regulations and if you make mistakes suddenly it's all your fault and they can terminate you.
- Salary - Bad
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Claims Associate in Gurgaon / Gurugram
Full Time
Non Voice Department
Overall Rating
Category Ratings
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Skill development
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Company culture
Work-life balance
Likes
the senior management system is the worst and doesn't support them. there is no salary increment. the employee has been working for 2 years but has been no increment. seriously transportation system is very bad for 3rd class system.
Dislikes
management system very bad
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
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