IGT Solutions Customer Service Agent Reviews

Likes

Sis not like anything.

Dislikes

I have been working here from 2017 and what they do @rina mayank senior manager from egncia she was chasing me to left the organization from last 3 months with dimple team leader of quality egencia than they both telling me will fire you. When I complain about them they fired me without any reason.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing...in this company are very worst and unhealthy Management and Trainer Ejaz Hasan is the very idiot and fool and he always humiliated staff on the floor

Dislikes

Management and HR department is very very worst and unexpected reaction 😞😭

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

Nothing. Nothing nothing nothing nothing

Dislikes

Everything. My Team leader was bad. Not supportive at all. Kept yelling why your AHT was low. And it felt like more than 150 employee jumping on ques and fighting like animals to get the work done so that they can increase productivity. So that our team leader does not yell at us. Where is productivity 😂😂😂. Worst work environment and worst work culture.

Likes

Just the salary on time.

Dislikes

Keeping tamil TLs who are linguistically biased and they torture other language agents and continue to do so until they abscond. No actions taken after multiple escalation. Changing process as they wish every now and then when an agent mentally sets in one process. Groupism, bad management, third rate company.

Likes

If you are in any back office process, life is little bit easier, though less salary.

Dislikes

Transport system is worst. Company policies are more like red tape. Management is not very skilled and lot of favouritism happens

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

There is nothing good in IGT only attitude igo and demeaning things of the seniors.

Dislikes

When I was telling my team leader to change my shift for a medical reason with the valid medical documents his reaction is like jiske paas Jana hai jao mujhe ghanta farak nai parta and also they are very aggressive for which we can't express anything 😞 Also even infront of a girl they are using such words I really feel very negativity I am working till today due to my family concern and it's my third year but even one Penney is not increased to my salary or increament in post....Read More

Likes

There is nothing to like about this company as they will always take you for granted.

Dislikes

The company is very bad and they will always take you for granted. They do not offer any leaves and if you have leaves as well, they will also ensure that you do not take them. Also, they will deduct unnecessary charges from your salary in the form of some taxes and other stuff. The do have a entertainment room as well however, thatis not functional and can be used only at the time of a client visit....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

There is no reason to like IGT. In my process new GM joined after that work environment got toxic. Before him it was the great place to work.

Dislikes

Toxic environment, Under paid Salary, Irresponsible management, biased management (I am the top performer of our team instead another person getting R&R).

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Overall that' nice place to work Healthy environment Supporting culture Need good boundation along with tem members

Dislikes

For career path upskilling there is no platform No perks or appreciation for good work even if client is appraising your job. No promotion or next level criteria even if you fulfill minimum qualifying criteria

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Just a few of the ram members I've got are really good fortunately.

Dislikes

There is nothing really much to like about this company. They will eventually starts pressurising for workload, expecting a new joinee to excel in the field short after the training. Treating as if they already are pro with the rules and regulations and if you make mistakes suddenly it's all your fault and they can terminate you.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

the senior management system is the worst and doesn't support them. there is no salary increment. the employee has been working for 2 years but has been no increment. seriously transportation system is very bad for 3rd class system.

Dislikes

management system very bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

The company is all about show and there is nothing to be happy about. When you join the company , the first impression would be good as the area where they do training and interviews is very well and full developed however, apart from that all other things are very bad and not working. They are totally opposite. Also, they do not let you take leaves as per your choice and will ensure that you work for more than 12 hours a day by giving you unnecessary work and that too at the time of logout. And if you fail to do that, the next day they will either issue a documentation or either boycott you and make you feel that you do not exist. The senior management will force you to do unethical things and they if anything goes wrong, they will not support you and will run away. Als, they fool there clients by giving such data which is not available and charge money as well in the name of things and the salary structure is also very bad and no benefits and unnecessary deductions. This used to happen in Indigo process as I used to work there....Read More

Dislikes

The cab facility is very bad and in fact the senior management is very very bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

There is ntg to like in igt manager tl are very rude they don't care about expert heath .They are only concern about the targets.If we are performing good they will never appreciate that .They will never increase salary , they will only increase the work load.

Dislikes

If will never give sick leave in any situation we have to work and complete our target in small thing they will raise a warning Letter please don't work in igt you will get depressed only.

Likes

IGT was My first company as a fresher. IGT is a great platform to learn about travel term (GDS). Management staff was good enough. Salary was law but it was good environment.😊

Dislikes

IGT provide good appraisal for long term relationship with their employees.

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

Salary is okay

Dislikes

Absolutely horrendous. Dubai management is Indian and toxic to the core. They have unrealistic targets. 1 person in the name of HR who is has no backbone to stand whatsoever. They treat their employees with use and throw attitude. They hire and downsize in a loop. No job security. Its an outsource company. The moment they find client reducing the volume, they will throw you out by making any excuse possible. Its 4 people running the company based on their likes and dislikes and prejudices against employees....Read More

Work Details

Work policy: depends on mood of management

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

It’s a very bad company having pathetic work culture and there is no work life balance. They don’t give you time to improve even if you are new. They can throw you out of company on any single thing. There is no HR intervention as your VP has the complete say over this. Don’t join this company ever

Dislikes

There is no work life balance Management is pathetic Client treats you like a slave No work ethics

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.