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ICICI Bank

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4.0

based on 36.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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ICICI Bank Customer Service Officer Reviews

based on 509 reviews
Updated 22 Oct, 2024

Overall Rating

4.2/5
How AmbitionBox ratings work?

Category Ratings

4.3

Job Security

4.3

Skill development

4.1

Company culture

3.9

Promotions/Appraisal

3.8

Salary & Benefits

3.7

Work Satisfaction

3.7

Work-Life balance

Top Mentions in ICICI Bank Customer Service Officer Reviews

509 reviews found

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Top ICICI Bank Customer Service Officer Interview Questions

Q1. Difference between Saving and current accounts?
View answers (3)
Q2. What do you know about banking?
View answer (1)
Q4. Different types of accounts
View answer (1)
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People also ask about ICICI Bank's Customer Service Officers

Is ICICI Bank a good place to work for Customer Service Officers?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 509 employee reviews, it's clear that most customer service officers have a positive experience working at ICICI Bank. Job Security holds the highest rating at 4.3, while work-life balance is rated the lowest amongst all factors at 3.7. Read reviews about job security and work-life balance on AmbitionBox.
Does ICICI Bank pay their Customer Service Officers well?
According to AmbitionBox reviews, ICICI Bank customer service officers rate their salary and benefits at 3.8 out of 5, based on 509 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about ICICI Bank's customer service officers salaries here and to read reviews specifically about salary and benefits at ICICI Bank for customer service officers, click here.
How is the work culture at ICICI Bank for Customer Service Officers?
Work culture at ICICI Bank for customer service officers is rated 4.1 out of 5 by 509 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at ICICI Bank. To read reviews specifically about work culture at ICICI Bank for customer service officers, click here.
How is the job security at ICICI Bank for Customer Service Officers?
Based on 509 reviews on AmbitionBox, ICICI Bank's customer service officers rate job security at 4.3 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at ICICI Bank, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at ICICI Bank for customer service officers, click here.

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Gender Based Ratings for ICICI Bank Customer Service Officer

based on 482 reviews
4.0
Rated by 182 Women

Rated 4.1 for Job Security and 4.0 for Skill Development

women
4.4
Rated by 300 Men

Rated 4.5 for Skill Development and 4.4 for Job Security

men

Working Days for ICICI Bank Customer Service Officer

based on 509 reviews
Monday to Saturday
49%
Alternate Saturday off
33%
Monday to Friday
12%
Other
4%
Rotational Shift
2%

Work Timings for ICICI Bank Customer Service Officer

based on 509 reviews
Flexible timing
Strict (9am - 7pm)
Strict (9am - 6pm)
40%
8%
8%
44% employees reported other strict timings

Shift Timings for ICICI Bank Customer Service Officer

based on 509 reviews
Day shift
100%

Business Travel for ICICI Bank Customer Service Officer

based on 509 reviews
Within city
61%
No travel
30%
Within country
7%
International travel
1%
Within the city
1%
ICICI Bank Customer Service Officer Salary
based on 911 salaries
₹1.2 L/yr - ₹5.2 L/yr
5% less than the average Customer Service Officer Salary in India
View more details
onsite
International/On-site exposure
2 total responses
freemeal
Free meal
2 total responses
healthInsurance
Health insurance
31 total responses
childCareBenefits
Child care facility
11 total responses
+3 more benefits
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