ICICI Bank Customer Service Officer Interview Questions, Process, and Tips

Yes, I am interested in sales.

• I enjoy interacting with people and helping them find solutions to their problems.

• I have experience in sales and have consistently met or exceeded my targets.

• I am a quick learner and am willing to undergo training to improve my sales skills.

• I believe that sales is an important part of customer service and can contribute to the growth of the company.

Banking involves financial transactions, loans, deposits, and investments.

• Banking is the business of accepting deposits and lending money.

• Banks offer various types of accounts such as savings, checking, and money market accounts.

• They also provide loans for personal, business, and mortgage purposes.

• Banks invest in stocks, bonds, and other financial instruments.

• Banking is regulated by government agencies such as the Fede...read more

Saving accounts are for saving money and earning interest, while current accounts are for frequent transactions.

• Saving accounts offer higher interest rates than current accounts.

• Current accounts have no limit on the number of transactions, while saving accounts have a limit.

• Saving accounts are ideal for long-term savings, while current accounts are suitable for day-to-day transactions.

• Examples of saving accounts includ...read more

Different types of accounts refer to the various categories of financial accounts offered by banks and other financial institutions.

• Savings accounts - for saving money and earning interest

• Checking accounts - for everyday transactions and bill payments

• Credit card accounts - for borrowing money and making purchases

• Investment accounts - for buying and selling stocks, bonds, and other securities

• Retirement accounts - for sa...read more

RTGS and NEFT are electronic fund transfer systems used in India for interbank transactions.

• RTGS stands for Real Time Gross Settlement and is used for high-value transactions with immediate transfer of funds.

• NEFT stands for National Electronic Funds Transfer and is used for low-value transactions with a time lag of a few hours.

• Both systems are secure, reliable, and widely used in India for online money transfers.

• RTGS a...read more