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ICICI Bank

Compare

4.0

based on 39.2k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Banking Company - 2024

Filter reviews by

ICICI Bank Customer Service Officer Hyderabad / Secunderabad Reviews

Updated 26 Sep, 2022

Overall Rating

4.3/5

based on 21 reviews

Rating distribution

11 (52.4%)

4 (19.0%)

3 (14.3%)

1 (4.8%)

2 (9.5%)

Category Ratings

4.5

Job security

4.5

Skill development

4.4

Company culture

4.1

Promotions

3.9

Salary

3.8

Work satisfaction

3.6

Work-life balance

What employees say about ICICI Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

54% employees reported

Flexible timing

56% employees reported

Within city

50% employees reported

View more detailed insights

Gender based rating

4.8

Rated by Women

9 reviews

4.2

Rated by Men

12 reviews

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21 reviews found

Sort by: Popular

Customer Service Officer in Hyderabad / Secunderabad

Full Time

Customer Service Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 03 May 2021

Likes

Love to work with icici bank. Good work environment and culture.

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Officer in Hyderabad / Secunderabad

Full Time

Finance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 18 Jan 2019

Likes

Not bad

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

Career growth

Work-life balance - Poor

Work Details

Work timings: Flexible Timings

What people are saying about ICICI Bank

View All

tendervada

1w (edited)

currently not working

Need suggetion please 🙏

I have a new job in ICICI Bank for Branch Banking as a Relationship Manager, but my friend, who is also in the same bank, told me not to join Branch Banking as a Relationship Manager because the sales targets are too high and the work culture is too toxic. He suggested I transfer to Corporate Banking." Please give me suggetion?

Got a question about ICICI Bank?

Ask anonymously on communities.

Customer Service Officer in Hyderabad / Secunderabad

Loan Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 01 Jun 2022

Likes

There is no work satisfaction in icici phone banking department. even 10 years senior won't get promoted to TL's positions and also there is no incentives even after doing daily targets of 15 lacs and lots of pressure from unit managers. In meeting they look us like labourers. No professional ethics.

Dislikes

Lots of work pressure and no satisfaction. No incentive on completing targets

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Officer in Hyderabad / Secunderabad

Full Time

Csa Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 26 Sep 2022

Likes

Nothing to say

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Company culture - Excellent

Dislikes

Nothing to say

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Officer in Hyderabad / Secunderabad

Retail Banking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 May 2022

Likes

Organization is good to work for freshers if you want to make career in banking sector then it's for you

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Customer Service Officer in Hyderabad / Secunderabad

Trading, Asset & Wealth Management Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Feb 2022

Likes

Company culture excellent

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

My job location my home town so for

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Officer in Hyderabad / Secunderabad

Retail Banking Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Jan 2021

Likes

The Bank is very good about digitalized process and People are very much professional in this Bank

Skill development - Good
Job security - Excellent

Dislikes

U can't balance your personal and professional work life in ICICI BANK

You are reading trusted reviews. Keep reading to find out more about ICICI Bank.

Customer Service Officer in Hyderabad / Secunderabad

Finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Dec 2020

Likes

Company policies, culture, work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No comments

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Officer in Hyderabad / Secunderabad

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Sep 2021

Likes

Very good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Good supportive staff

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Officer in Hyderabad / Secunderabad

Accounting & Taxation Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 13 Apr 2021

Likes

I am to work with ICICI Bank Pvt Ltd Learn more about my personal life society it's good

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent

Work Details

1.5

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Officer in Hyderabad / Secunderabad

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Feb 2019

Likes

We are having a good work with good superior . And compare to other companies we will get so many holidays as per our requirements

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

We r not having that much hike compare to others

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Officer in Hyderabad / Secunderabad

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Jul 2022

Likes

Good place to work and good team work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Lack of communication gap between staff

Work Details

Every day is a challenging

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Officer in Hyderabad / Secunderabad

Retail banking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Jun 2019

Likes

It's called a Customer solution officer I am proudly say as an ICICI BANK Employee

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

It's a great opportunity to show the skills

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Officer in Hyderabad / Secunderabad

Branch Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 Oct 2018

Likes

Everything ok.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary and Timings in branches.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Hyderabad / Secunderabad

Cashier Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 28 Mar 2018

Likes

Skill development

Salary - Good
Skill development - Excellent
Job security - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Work life balance

Work Details

Work days: Monday to Saturday (Flexible Timings)

Customer Service Officer in Hyderabad / Secunderabad

Banking Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 04 Mar 2018

Likes

Skill development - Good
Job security - Excellent

Dislikes

Sales pressure

Salary - Poor
Company culture - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Hyderabad / Secunderabad

Customer officer Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 11 Feb 2019

Likes

It's not a bank it's an insurance company

Dislikes

Waste

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Waste of time

Work days: Monday to Friday (Strict Timings)

Customer Service Officer in Hyderabad / Secunderabad

Customer service officer Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 01 Apr 2018

Likes

We can learn everything

Work satisfaction - Excellent

Dislikes

If sales done properly we are kept at clouds if not no respect and nothing.

Salary - Poor
Job security - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Officer in Hyderabad / Secunderabad

Customer service Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 02 Apr 2020

Likes

Waste

Dislikes

Waste

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Customer Service Officer in Hyderabad / Secunderabad

Banking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Mar 2019

Likes

Work satisfaction

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nil

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 21 ICICI Bank reviews submitted by ICICI Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICICI Bank is the right company for you. 54% of employees reported ...Read more