HCLTech is rated
3.5 out of 5 stars on
AmbitionBox, based on 79 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HCLTech is rated
3.5 out of 5 stars on
AmbitionBox, based on 79 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in HCLTech Senior Customer Service Executive Reviews
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79 reviews found
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Popular
Senior Customer Service Executive in
Chennai
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 31 Aug 2024
Likes
Work Satisfaction
Dislikes
Job security Giving more opportunity for senior to grow As. I come from health care profession they can give opportunity to work in hcl health care, As I was working in an US process for 3years as senior customer service executive kindly refer my profile and give opportunity to work in health care Thank you ValliNayaki kolappan
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Lucknow
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 11 Apr 2024
Likes
I don’t like any thing hcltech
Dislikes
This company in Lucknow here employs are donkey in human body for them 0 increments management is very bad salary and hr team hire employees in such a bad way jhoot bol kaar hire krte hai and experience ko bhi fresher mai consider krte hai
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Similar companies for Senior Customer Service Executive
Overall company is good but have politics kind off things.
Dislikes
HCL as a company is good But some projects are worst Like Apria as the Managers and Reporting managers only for their own promotions can do anything. As they provide promotions to their flatterers and Insist those promotion guys to maintain Personal Relationship with the subordinates as such to maintain the quality parameters and data as for all these they need some special things at the end of the month just as to assure the incentive of the subordinates. Whole politics within the management biasedness purely trying to run as government as for incentive they need the bribe for the some same as government people want....Read More
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Aug 2023
Likes
HCL provides a better platform for the freshers to groom themself. Working environment is good and support staff and management coperative
Dislikes
Salary Structure and appraisal system. Unusual deduction from the salary. Growth in the organisation and other issues are terrible to deal
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Noida
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 04 Apr 2023
Likes
There campus is good
Dislikes
I worked in pearson chat support it is triabble you were force alway to extend your shift or pre shift they call you and irritate you all time force you for ot and never allow you take leave. Condition for incentives are triable
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Chennai
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 May 2023
Likes
Good working culture and supportive colleagues .. Safety and secure
Dislikes
Nothing
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Lucknow
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 03 Sep 2023
Likes
It's a hybrid process.
Dislikes
No growth opportunities and no bright future
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HCLTech.
Senior Customer Service Executive in
Sholinganallur
Full Time
·
BFSI, Investments & Trading Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 07 May 2023
Likes
Just wasting time
Dislikes
No one cares about your career growth.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
No salary increase as per the performance.
No growth no skill development.
Work Details
2 out of 5 avarage
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Chennai
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 12 Sep 2023
Likes
The infrastructure is very good.
Dislikes
The management is very bad.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Jul 2022
Likes
job security, work culture, management, company policies
Dislikes
Low salary
Work Details
Overall its satisfactory
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Full Time
·
Customer Service Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 06 May 2022
Likes
WFM team is very poor to understand work life balance.
Dislikes
Mismanagement and unplanned decisions by operation team.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Pune
Full Time
·
Business Process Outsourcing Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 09 Jul 2022
Likes
Pathetic HR, TL , Senior Management people. Don’t ever try to work with client on HCL payroll it’s very annoying experience which I do not wanted to suffer anyone with this feeling!
Dislikes
Unrealistic world whoever is working or selected for TPV I would suggest rather go for captive, it’s good decision 🙌🏻
Work Details
Pathetic, we we’re not allowed to take sick leaves why because I and few people were on TPV with one of the client. No work life, No satisfaction in salary nor in any other desire!
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Chennai
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 21 Apr 2022
Likes
Overall good
Dislikes
Some work pressure
Work Details
Good
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Lucknow
Full Time
·
Non Technical Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 13 Jul 2021
Likes
Cooperative and Help full boss.job security, proper guidance,excellent work culture and employee friendly company policies
Dislikes
So far I have yet to find a reason to dislike any aspects about working with HCL Technologies
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Senior Customer Service Executive in
Lucknow
Full Time
·
Administration Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 13 Oct 2021
Likes
Job security
Dislikes
Politics in my process divide and rule
Work Details
Good
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Lucknow
Full Time
·
Senior customer executive - pearson Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Mar 2022
Likes
Overall experience with HCL was too good for me.
Dislikes
Salary grace is too low. If that can be fixed anyhow, then i would love to be part of HCL once again
People also ask about HCLTech's Senior Customer Service Executives
Is HCLTech a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 79 employee reviews, it's clear that most senior customer service executives have an average experience working at HCLTech. Job Security holds the highest rating at 4.1, while salary & benefits is rated the lowest amongst all factors at 2.6. Read reviews about job security and salary & benefits on AmbitionBox.
Does HCLTech pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, HCLTech senior customer service executives rate their salary and benefits at 2.6 out of 5, based on 79 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about HCLTech's senior customer service executives salaries here and to read reviews specifically about salary and benefits at HCLTech for senior customer service executives, click here.
How is the work culture at HCLTech for Senior Customer Service Executives?
Work culture at HCLTech for senior customer service executives is rated 3.4 out of 5 by 79 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HCLTech for senior customer service executives, click here.
How is the job security at HCLTech for Senior Customer Service Executives?
Based on 79 reviews on AmbitionBox, HCLTech's senior customer service executives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HCLTech, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HCLTech for senior customer service executives, click here.
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