HCLTech is rated
3.5 out of 5 stars on
AmbitionBox, based on 79 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HCLTech is rated
3.5 out of 5 stars on
AmbitionBox, based on 79 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in HCLTech Senior Customer Service Executive Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
79 reviews found
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Popular
Senior Customer Service Executive in
Chennai
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 21 Apr 2022
Likes
It's a nice place to be working in hcl.. And we can learn more.. I really miss hcl a lot
Dislikes
Only thing is salary apart from that everything is fine.. And my concern is to increase a salary for BPO it's my humble request.
Work Details
It's a nice experience
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Chennai
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 31 Dec 2020
Likes
Outstanding workplace..I miss hcl very much..very safety place to work
Dislikes
Very worst process.. everyone is money minded..not even help to the employee to get the opportunity..very worst experience in this last 6months
Work Details
It's good
Work timings: Strict Timings
Work related travel:This is a desk job.
Similar companies for Senior Customer Service Executive
Senior Customer Service Executive in
Noida sector 126
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 08 Feb 2023
Likes
Reputation and satisfaction. Peace.
Dislikes
Growth opportunities and salary increament is less.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Operations Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 22 Mar 2022
Likes
Only good thing that HCL offers is a job Security
Regarding growth and other things it depends on the process to process.
Dislikes
The terrible thing being a part of HCL is that i had to work for PEARSON because the management is really average
Management is just filling up their pockets there is nothing that management has offered to the employees
Management give threat when asking for leave say they will not approve the leave asked for .
AGM,GM and other designated people they don't care about the situation employees being at and they ain't cooperative
This Pearson process is exploiting the name of HCL...Read More
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Chennai
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 14 Feb 2022
Likes
One of the best company, I have worked so far. They way they treat employees is good.
Health insurance is good and shifts depends upon business requirements. Work pressure is normal.
Free pick up and drop cab facility, Job security is good.
Dislikes
Food not upto the mark, employees staying in rooms and working at Hcl the food is not satisfied.
No night shift allowance, never expect career growth within a short time . Fun activities, outings and work environment is moderate.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Lucknow
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Apr 2022
Likes
The best thing is they provide security in my job during pandemic and during lockdown and full salary was credited even I was not working for 3 months.
Dislikes
During my 3 years experience they move 3 different projects, it is very difficult to adjust in new project and every time you have to start from zero. Because of this i didn't get opportunities to promote on next level
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Business Process Outsourcing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Apr 2022
Likes
Helping and supporting environment. There are many opportunities to learn new things. Good transport facility.
Dislikes
No salary growth as well as Designation growth.
Work Details
The job is quite easy and through which can learn things. But same work continuity is there no changes in work. No change of multitasking work there. High volume of work. 10 hour's shift which was hectic.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Lucknow
Business Processing Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 09 May 2022
Likes
Over all good but salaries a very less for experience candidates they did not give good hike.
Dislikes
10 hr shift time
Work Details
Work load very high..
Work days: Rotational Shift
(Flexible Timings)
Senior Customer Service Executive in
Lucknow
Service Delivery Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 28 Jun 2022
Likes
Job is secured in HCL, company policies are really good but the lower management is making joke of them.
Dislikes
Managers & HRs are there to look for productivity only else no one is interested to even hear your issues.
Work Details
I worked for more than 3 years and due to rotational shift I never liked work life at HCL.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Bserv Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 30 Apr 2022
Likes
Company policies and employment security
Work Details
It's really good
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Digital Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 20 Apr 2022
Likes
Job security
Dislikes
Nothing at all
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Oct 2021
Likes
Haelthy work environment
Dislikes
It doesnt provide us any festive bonus and increament in this profile is very less
Work Details
Very nice
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Chennai
Production & Manufacturing Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Apr 2022
Likes
Good company,culture and colleagues.we could expose skills, create identity
Senior Customer Service Executive in
Chennai
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 21 Apr 2021
Likes
Overall good experience. Except with few selfish team leads. Other than that great place to work.
Dislikes
Making us to work in company holiday for that telling fake reasons.
Work Details
Good
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
People also ask about HCLTech's Senior Customer Service Executives
Is HCLTech a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 79 employee reviews, it's clear that most senior customer service executives have an average experience working at HCLTech. Job Security holds the highest rating at 4.1, while salary & benefits is rated the lowest amongst all factors at 2.6. Read reviews about job security and salary & benefits on AmbitionBox.
Does HCLTech pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, HCLTech senior customer service executives rate their salary and benefits at 2.6 out of 5, based on 79 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about HCLTech's senior customer service executives salaries here and to read reviews specifically about salary and benefits at HCLTech for senior customer service executives, click here.
How is the work culture at HCLTech for Senior Customer Service Executives?
Work culture at HCLTech for senior customer service executives is rated 3.4 out of 5 by 79 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HCLTech for senior customer service executives, click here.
How is the job security at HCLTech for Senior Customer Service Executives?
Based on 79 reviews on AmbitionBox, HCLTech's senior customer service executives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HCLTech, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HCLTech for senior customer service executives, click here.
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