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3.5

based on 34k Reviews

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HCLTech Senior Customer Service Executive Reviews

based on 79 reviews
Updated 31 Aug, 2024

Overall Rating

3.5/5
How AmbitionBox ratings work?

Category Ratings

4.1

Job Security

3.4

Company culture

3.4

Work-Life balance

3.3

Skill development

3.1

Work Satisfaction

2.6

Promotions/Appraisal

2.6

Salary & Benefits

Top Mentions in HCLTech Senior Customer Service Executive Reviews

79 reviews found

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People also ask about HCLTech's Senior Customer Service Executives

Is HCLTech a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 79 employee reviews, it's clear that most senior customer service executives have an average experience working at HCLTech. Job Security holds the highest rating at 4.1, while salary & benefits is rated the lowest amongst all factors at 2.6. Read reviews about job security and salary & benefits on AmbitionBox.
Does HCLTech pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, HCLTech senior customer service executives rate their salary and benefits at 2.6 out of 5, based on 79 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about HCLTech's senior customer service executives salaries here and to read reviews specifically about salary and benefits at HCLTech for senior customer service executives, click here.
How is the work culture at HCLTech for Senior Customer Service Executives?
Work culture at HCLTech for senior customer service executives is rated 3.4 out of 5 by 79 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HCLTech for senior customer service executives, click here.
How is the job security at HCLTech for Senior Customer Service Executives?
Based on 79 reviews on AmbitionBox, HCLTech's senior customer service executives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HCLTech, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HCLTech for senior customer service executives, click here.

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Gender Based Ratings for HCLTech Senior Customer Service Executive

based on 76 reviews
3.2
Rated by 24 Women

Rated 3.8 for Job Security and 3.4 for Work-Life Balance

women
3.6
Rated by 52 Men

Rated 4.2 for Job Security and 3.6 for Company Culture

men

Working Days for HCLTech Senior Customer Service Executive

based on 79 reviews
Monday to Friday
72%
Rotational Shift
21%
Other
3%
Monday to Saturday
2%
Alternate Saturday off
2%

Work Timings for HCLTech Senior Customer Service Executive

based on 79 reviews
Flexible timing
Strict (7.30pm - 5.30am)
Strict (6.30pm - 4.30am)
39%
5%
3%
53% employees reported other strict timings

Shift Timings for HCLTech Senior Customer Service Executive

based on 79 reviews
Night shift
Day shift
69%
31%

Business Travel for HCLTech Senior Customer Service Executive

based on 79 reviews
No travel
70%
Within city
25%
International travel
4%
Within country
1%
HCLTech Senior Customer Service Executive Salary
based on 213 salaries
₹1.7 L/yr - ₹5.2 L/yr
18% less than the average Senior Customer Service Executive Salary in India
View more details
cab
Office cab/shuttle
2 total responses
freemeal
Free meal
2 total responses
onsite
International/On-site exposure
1 total response
healthInsurance
Health insurance
5 total responses
+5 more benefits
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