HCLTech is rated
3.5 out of 5 stars on
AmbitionBox, based on 79 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HCLTech is rated
3.5 out of 5 stars on
AmbitionBox, based on 79 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in HCLTech Senior Customer Service Executive Reviews
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79 reviews found
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Popular
Senior Customer Service Executive in
Lucknow
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 16 Nov 2020
Likes
stability
Dislikes
NVR join hcl...ur mnc experience will get spoil here...worst salary...worst. culture..no growth ..nvr evr join...if u want to join thn talk to employees of ds organization frst....u wil get clear picture....bserv department is hell..u wil get brand name n stability only
Work Details
Terrible
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Chennai
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 13 Dec 2020
Likes
One of the best company I have worked. Team mates was ways supportive and helpful. Management always helped in good and bad times..
Dislikes
Environment is not good as I expected and food is not healthy and over rated
Work Details
So.much of ups and downs, I learner how to handle pressure In work . I kept on training myself to be more patient and ethical to job
Work timings: Flexible Timings
Work related travel:This is a desk job.
Similar companies for Senior Customer Service Executive
Giving working from home in this though situation is good
Dislikes
But they are expecting more than 100% of the target and giving us extreme pressure, which leads to stress and depression. Even though HCL is getting benifiting in all the aspects, they cut the yearly hike, it's horrible
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Luconow
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 16 Mar 2021
Likes
Ok
Dislikes
Salary hike and package.
Work Details
Job life is tide in tight schedule and mobile phone is not allowed in odc
Work timings: Flexible Timings
Work related travel:This is a desk job.
Senior Customer Service Executive in
Chennai
Business Process Outsourcing Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 01 Apr 2021
Likes
Well organised and professional. Really good place to learn and grow.
Dislikes
Nothing much
Work Details
Work life is good. We can contact HR for any issues. Seniors are also well experienced and helpful.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Lucknow
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 26 May 2022
Likes
Nothing................
Dislikes
Everything....................
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Ambattur
UK contract customer service Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 16 Oct 2020
Likes
The working atmosphere is good. Collegue were so friendly.
Dislikes
The higher official doesn't know how to get work from the employee.
No hike. Higher officials giving work only to the person who were working. Not arranging the team co-ordination.
Work Details
Over all good
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
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HCLTech.
Senior Customer Service Executive in
Chennai
Authorization Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 11 Apr 2019
Likes
Best place to work
Dislikes
Shift timing
Work Details
Interesting and engaging.
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
There is no friendly environment for ecom process. Many politics. No hike, no recognition for the employees who is working with dedication.
Work Details
Very pressure on the process which i put up
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Chennai
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Mar 2019
Likes
Good and excellent environment
Dislikes
Very very good
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Lucknow
Chak kajeria farm Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 28 Jun 2020
Likes
I left the company because of the worst experience
Dislikes
Everything
Work Details
I was not given any facilities but for salary I had to work forcefully and I was bound because of the contract for 2 years
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Employee Benefits
No facilities
Senior Customer Service Executive in
Chennai
Customer Support Executive Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 18 Oct 2019
Likes
I came to many things and i have Learned many things so im happy to be a part of HCL group i completly love my colleagues because of them only i was able to work they gave me a big Support
Dislikes
From my point of view there is no Sallary Hike that is the only thing which i dislike the most
Work Details
I used to handle UK Customers they will be purchasing the stationary goods from Office Depot Viking Direct and i have to check whether the ordered goods has been reached or not if not then i have to sort out the Issues accordingly tracking the customer
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Senior Customer Service Executive in
Hosapete
Sales & Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 09 May 2021
Likes
We get growth in this company we get good knowledge communication skills personality development
Dislikes
No dislikes
Work Details
It's excellent
Work timings: Strict Timings
Work related travel: This job involves
International Travel.
Senior Customer Service Executive in
Noida
Nexa Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 11 May 2019
Likes
Shift timing is good.. 5 day working is nice
Dislikes
Hcl bserv is just average to work with.. There is no perks and no motivation for the existing employees.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Lucknow
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 08 Dec 2021
Likes
Work environment
Dislikes
Management politics is making HCL down specially in Lucknow
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 11 Aug 2019
Likes
You will just get job security, nothing else
Dislikes
Everything
Work Details
Email
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Lucknow
SCM & Logistics Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 Jan 2019
Likes
Nothing is good to be share....sorry
Dislikes
Management is bad and there is no job security in HCL.
Work Details
Very Bad experience and salary is quite low....there is no IJP...management people misguiding people and taking 1.5 lakhs for training. Which later wards regretting towards candidate point of views....and after that they were sign 50k bond of 2 years...
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 26 Jan 2019
Likes
Nothing..
Dislikes
Asking to work 2 hours extra other than 10 hours of shift forcefully. Salary deduction even more than GST. Pathetic management and many more
Work Details
Hectic. Because 10 hours of shift and then 2 hours of extra login with no choice.
Max night shift and more than that deduction from ur salary by any means.
People also ask about HCLTech's Senior Customer Service Executives
Is HCLTech a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 79 employee reviews, it's clear that most senior customer service executives have an average experience working at HCLTech. Job Security holds the highest rating at 4.1, while salary & benefits is rated the lowest amongst all factors at 2.6. Read reviews about job security and salary & benefits on AmbitionBox.
Does HCLTech pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, HCLTech senior customer service executives rate their salary and benefits at 2.6 out of 5, based on 79 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about HCLTech's senior customer service executives salaries here and to read reviews specifically about salary and benefits at HCLTech for senior customer service executives, click here.
How is the work culture at HCLTech for Senior Customer Service Executives?
Work culture at HCLTech for senior customer service executives is rated 3.4 out of 5 by 79 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HCLTech for senior customer service executives, click here.
How is the job security at HCLTech for Senior Customer Service Executives?
Based on 79 reviews on AmbitionBox, HCLTech's senior customer service executives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HCLTech, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HCLTech for senior customer service executives, click here.
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