HCLTech is rated
3.5 out of 5 stars on
AmbitionBox, based on 16 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HCLTech is rated
3.5 out of 5 stars on
AmbitionBox, based on 16 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in HCLTech Senior Customer Service Executive Reviews
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16 reviews found
for
"salary"
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Senior Customer Service Executive in
Lucknow
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
2.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
2.0
Work-life balance
posted on 11 Apr 2024
Likes
I don’t like any thing hcltech
Dislikes
This company in Lucknow here employs are donkey in human body for them 0 increments management is very bad salary and hr team hire employees in such a bad way jhoot bol kaar hire krte hai and experience ko bhi fresher mai consider krte hai
Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Salary
3.0
Skill development
5.0
Job security
2.0
Promotions
4.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 24 Aug 2023
Likes
HCL provides a better platform for the freshers to groom themself. Working environment is good and support staff and management coperative
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Salary Structure and appraisal system. Unusual deduction from the salary. Growth in the organisation and other issues are terrible to deal
Salary - Poor
Promotions - Poor
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Pune
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
2.0
Job security
1.0
Promotions
3.0
Work satisfaction
3.0
Company culture
2.0
Work-life balance
posted on 21 Jun 2022
Likes
My current team is flexible. Fixed day shift.
Dislikes
No salary increase as per the performance.
No growth no skill development.
Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work-life balance - Poor
Work Details
2 out of 5 avarage
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 27 Jul 2022
Likes
job security, work culture, management, company policies
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Low salary
Work Details
Overall its satisfactory
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Lucknow
Full Time
·
Senior customer executive - pearson Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
3.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 24 Mar 2022
Likes
Overall experience with HCL was too good for me.
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Salary grace is too low. If that can be fixed anyhow, then i would love to be part of HCL once again
Work Details
Excellent
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Chennai
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
4.0
Skill development
3.0
Job security
4.0
Promotions
4.0
Work satisfaction
5.0
Company culture
4.0
Work-life balance
posted on 21 Apr 2022
Likes
It's a nice place to be working in hcl.. And we can learn more.. I really miss hcl a lot
Salary - Good
Skill development - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good
Dislikes
Only thing is salary apart from that everything is fine.. And my concern is to increase a salary for BPO it's my humble request.
Work Details
It's a nice experience
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Chennai
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 29 Jun 2023
Likes
I loved HCL still am willing to work in HCL very nice place best salary over time money lot of things loved it
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Nothing like that
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
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HCLTech.
Senior Customer Service Executive in
Noida sector 126
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
4.0
Skill development
5.0
Job security
4.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 08 Feb 2023
Likes
Reputation and satisfaction. Peace.
Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
Growth opportunities and salary increament is less.
Helping and supporting environment. There are many opportunities to learn new things. Good transport facility.
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
No salary growth as well as Designation growth.
Work Details
The job is quite easy and through which can learn things. But same work continuity is there no changes in work. No change of multitasking work there. High volume of work. 10 hour's shift which was hectic.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 20 Oct 2021
Likes
Haelthy work environment
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
It doesnt provide us any festive bonus and increament in this profile is very less
Work Details
Very nice
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Lucknow
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Salary
1.0
Skill development
5.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 16 Nov 2020
Likes
stability
Job security - Excellent
Dislikes
NVR join hcl...ur mnc experience will get spoil here...worst salary...worst. culture..no growth ..nvr evr join...if u want to join thn talk to employees of ds organization frst....u wil get clear picture....bserv department is hell..u wil get brand name n stability only
Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Terrible
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Luconow
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
2.0
Skill development
5.0
Job security
2.0
Promotions
3.0
Work satisfaction
4.0
Company culture
3.0
Work-life balance
posted on 16 Mar 2021
Likes
Ok
Job security - Excellent
Company culture - Good
Dislikes
Salary hike and package.
Skill development - Poor
Promotions - Poor
Work Details
Job life is tide in tight schedule and mobile phone is not allowed in odc
Work timings: Flexible Timings
Work related travel:This is a desk job.
Senior Customer Service Executive in
Ambattur
UK contract customer service Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Salary
5.0
Skill development
5.0
Job security
2.0
Promotions
5.0
Work satisfaction
5.0
Company culture
3.0
Work-life balance
posted on 16 Oct 2020
Likes
The working atmosphere is good. Collegue were so friendly.
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Dislikes
The higher official doesn't know how to get work from the employee.
No hike. Higher officials giving work only to the person who were working. Not arranging the team co-ordination.
Salary - Bad
Promotions - Poor
Work Details
Over all good
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Chennai
Ecom Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
3.0
Skill development
3.0
Job security
2.0
Promotions
3.0
Work satisfaction
2.0
Company culture
3.0
Work-life balance
posted on 13 Apr 2021
Likes
There is no friendly environment for ecom process. Many politics. No hike, no recognition for the employees who is working with dedication.
Dislikes
Salary - Poor
Promotions - Poor
Company culture - Poor
Work Details
Very pressure on the process which i put up
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Noida
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
3.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 26 Jan 2019
Likes
Nothing..
Dislikes
Asking to work 2 hours extra other than 10 hours of shift forcefully. Salary deduction even more than GST. Pathetic management and many more
Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Hectic. Because 10 hours of shift and then 2 hours of extra login with no choice.
Max night shift and more than that deduction from ur salary by any means.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Salary
3.0
Skill development
4.0
Job security
2.0
Promotions
2.0
Work satisfaction
3.0
Company culture
2.0
Work-life balance
posted on 25 Jan 2020
Likes
Learning
Job security - Good
Dislikes
Improper salary structure and extremely less increement
People also ask about HCLTech's Senior Customer Service Executives
Is HCLTech a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 16 employee reviews, it's clear that most senior customer service executives have an average experience working at HCLTech. Job security holds the highest rating at 4.1, while salary is rated the lowest amongst all factors at 2.6. Read reviews about job security and salary on AmbitionBox.
Does HCLTech pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, HCLTech senior customer service executives rate their salary and benefits at 2.6 out of 5, based on 16 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about HCLTech's senior customer service executives salaries here and to read reviews specifically about salary and benefits at HCLTech for senior customer service executives, click here.
How is the work culture at HCLTech for Senior Customer Service Executives?
Work culture at HCLTech for senior customer service executives is rated 3.4 out of 5 by 16 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HCLTech for senior customer service executives, click here.
How is the job security at HCLTech for Senior Customer Service Executives?
Based on 16 reviews on AmbitionBox, HCLTech's senior customer service executives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HCLTech, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HCLTech for senior customer service executives, click here.
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