HCLTech Senior Customer Care Operations Executive Reviews

Likes

I am not onboarded yet.

Dislikes

Being a new comer employee to HCL Tech gurugram, its going to be tough for me now. Its been one full month since I gave Walk in interview. And the operation interview I gave was on 28 November 2024. Its been approx 20 days and My joining date has not came yet. Earlier my joining date was 9 December 2024 but then it extended but I don't know till when. No update and nothing. Just waiting for the response to come from the HR side. The first impression of HCL hiring process is not satisfied....Read More

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

It gives opportunity to freshers to brush and up their skills and knowledge and gain experience from here.

Dislikes

The work culture over here is too poor and I found lack of management support. Shift timing is too long.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

This is all depends on your manager.

Dislikes

1. working hours there is no time limit of your shift. 2. Shift timing is changed every week or 2 times in a month. 3. Transport team is very bad. 4. HR said ask your questions but they guys have no answer about Appraisal or Salary increment/ promotion. 5. Appraisal is very bad like 1-5% only.

Likes

No learning

Dislikes

Full monitoring of timing and your breaks if exceed then u will receive mail from Rm Worst inbound calls Can’t leave system for long time and if problem in Laptop then it will count under ur fault

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The only thing I like about working in HCLTech is that the NAME speaks it all. Bass Name kha rahi hai ye ab apna nothing else. Family relatives colony walo ke samne 1 respect create ho jati hai that this person is working in Indian MNC.

Dislikes

Toxic work culture No growth within the organisation. Even after you spend more time then the required time to switch IJP. micromanagement illegally use of authority by senior person Unprofessional behaviour by senior authorities employee HR partner don't listen to employees query and only support the managers in any case. They'll hire you work a X profile and will get you onboarded in a project with requirement of Z profile. This being either for the offshore employees or the bench employees. Appraisal letter is delayed by half a year. WFO is only applicable on Males at NV location as they a policy in which females are required to WFH after 7pm. Although these female employees don't have any problem in staying in campus in case there's any event or DJ night or some celebration kind of thing. The management have a very soft side for female employees....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance is great but depends on project and the management. Great choice to Kickstart career for the recent graduate.

Dislikes

No relevance for the LPA mentioned and take-home salary. Too many cuttings and dispersion. Don't expect hike and appraisals every year. Just for name sale they release and provide perks.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Established name in industry, ample opportunities for skill development.

Dislikes

Work culture is quite toxic, a lot of micro mamangement. Process management within HCLTech is quite poor.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work pressure is very less, there is no constant pressure of work

Dislikes

There is always salary discrepancies unnecessary deduction and they don't even inform what the deduction is all about

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Health benefits Campus is very good in terms of infrastructure and cleanliness. Transport facility

Dislikes

Hikes not more than 10% even you are exceptional performer. Promotions not happens. High work load. work life balance not apply. Poor HR policies.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

There is nothing to like, only they cutoff from your salary. They give 5% hike & add 4% variable into that hike. So basically you can't do anything, even hr nothing helps.

Dislikes

-No hikes, -Multiple way to deduct your salary, tons for variables in your salary break-up & even hr can't change into this. -If you try to connect hr, you need to take as challange because you can't hr, you add literally add complete hierarchy to get response from them. Then they will give you response, even that response is alsoirrelevant. -No way to grow in this company, I think that issue with my project not company. -Worst company...Read More

Work Details

Work days: Monday to Friday

Likes

There is nothing specific that I like about HCL it's a typical manager driven company the HRs are simply puppets.. They hold no say in anything...

Dislikes

The HR policy, very much Manager driven.. no hikes no promotions

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

No, nothing any thing. Ni growth, no timely appraisal, no bonus and night shift allowances, no promotion. I had worked for HCL around 4 yrs but in this over all experience only 35k incremental.

Dislikes

Don't expected growth, salary, appraisal, promotion if any one join this organization. They are not give on time appraisal, also not give the ariaer.

Likes

The collaborative environment and the opportunity to tackle diverse challenges. Being a power BI developer, i enjoy contributing to innovative projects that empower business with data-driven insights. The company values continuous learning and supports professional growth, which keeps me motivated and aligned with the industry's latest trends.

Dislikes

While I truly appreciate the opportunities and growth I've experienced at my company, one challenge I've noticed is the occasional overlap in responsibilities when working on smaller teams. However ,this has also taught me valuable skills in adaptability and cross-functional collaboration, which I consider a strength moving forward.

Likes

Pathetic company. Never join HCL and in case you have to then leave within 2-3 years maximum

Dislikes

Nothing is there to like. Initially job security was a benifit now they are making increasing efforts to make sure all experienced employees leave and they fill all positions with interns and freshers for a salary of less than 15k month

Likes

For learning and experience this is good company.

Dislikes

Negligible appraisal. No promotions . There is no standard of giving salary. Junior employee in same team with lower band could have higher salary than senior with upper band. They do not give any goodies on Diwali/new year. They do not give any money on referrals. Just the extra miles points.

Likes

Totally satisfied I am very happy with hcl health Care, all the staff are very helpful and manager and all seniors are very caring and understanding.Learned a lot by coming here.

Dislikes

I don't think it's something you don't like.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.