Fusion CX is rated
3.7 out of 5 stars on
AmbitionBox, based on 49 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
3.7 out of 5 stars on
AmbitionBox, based on 49 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Fusion CX Customer Care Executive Kolkata Reviews
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49 reviews found
Sort by:
Popular
Customer Care Executive in
Kolkata
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 02 Nov 2024
Likes
I had a rewarding experience working as a Customer Care Executive at Fusion Cx. The company provides a supportive and dynamic work environment where teamwork and personal growth are highly valued. My role allowed me to develop essential skills in customer service, problem-solving, and effective communication, enabling me to connect with customers and address their concerns efficiently. The management at Fusion Cx was always approachable and encouraged feedback, fostering a culture of continuous improvement and professional development. Overall, Fusion Cx is an excellent place to build a career in customer service, and I’m grateful for the positive experience and opportunities for growth that I had there....Read More
Dislikes
There is nothing to dislike about the company.
Work Details
Work timings: Flexible Timings
Customer Care Executive in
Kolkata
Full Time
·
IT Support Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 01 Oct 2024
Likes
Bad environment especially new joining manager and TL they are not helpful. Salary given on time. If you have issued your salary or your work related no one can help you..... worst management.
Dislikes
Worst management
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Good Environment
Dislikes
Nothing much so
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Top Fusion CX Customer Care Executive Interview Questions
Thank you for your feedback. We're pleased that you find your senior helpful. We understand that some rules might seem unnecessary, and we're continuously reviewing our policies to ensure they better support your work. Please feel free to share any specific suggestions you have by reaching out to us at hr.grievances@fusioncx.com.
Customer Care Executive in
Kolkata
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 26 Jan 2024
Likes
It's Pathetic Company , I would request to Everyone not to join in the Worst Company of Fusion .... Especially in AJIO Process...
Such a worst Management Especially the Trainer whose name is Utkarsha &
Manager Chinmay...
Dislikes
Same as above ....
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
We're truly sorry to hear about your negative experience with our company. Providing a positive and supportive work environment is a top priority for us, and we take feedback like yours very seriously. We will investigate the issues you've raised regarding management and the training process to ensure necessary improvements are made. If you'd like to discuss your experience further or provide additional feedback, please feel free to reach out to our HR department at hr.grievances@fusioncx.com. Thank you for sharing your thoughts with us.
Customer Care Executive in
Kolkata
Full Time
·
Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 21 Sep 2023
Likes
Nothing everything is not built like working
Dislikes
Everything.. They even call you up for working in week off days and salary aslo not good enough.. Force u do to overtime.. Cuz whoever joins they leave the company after 2or 3 months that's why there's always a vacancy
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 Feb 2023
Likes
I dont like anything from this Company worst ever. This is professional so I am not using any slang language. I hate this company. I just like my TL and QA they're supportive.. Except this two everyone is Dumb.
Dislikes
The most worst company ever. Suddenly my process shutting down. So they just fired us and didn't give us any Experience letter or Salary. They don't care Agents.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Sep 2023
Likes
There is nothing to like about company
Dislikes
Work environment, fraudulent activities , behavior issue of supervisor
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Apr 2024
Likes
Everything is fine
Dislikes
Manager behaviour rude
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Kolkata
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 07 Jul 2023
Likes
Where everything is best.
Dislikes
Nothing
Work Details
Work policy:
3 days/week from office
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 27 Mar 2023
Likes
I liked my time working at fusion enterprises ,my colleagues were helpful as i was a fresher.
Dislikes
The salary days varies a lot i got my first month salary after working for nearly 45 to 50 days.
There is a lack of professionalism among the managers they do not follow the process.
Work Details
Work policy:
For the first three months i have worked form office and after that i have worked from home for 2 months
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Kolkata
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 21 Mar 2023
Likes
That is 3rd class company company management was very poor they are not provide incentives timely my incentive was due overall very bad experience.
Dislikes
The company was fraud every employer not given incentive and everyday we can find system after got the system they not except time . Overall very bad experience
Work Details
Work days: Rotational Shift
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Kolkata
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 23 Feb 2023
Likes
Good BPO
Dislikes
The cafeteria are is small
Work Details
Work policy:
In some process you'll get wfh and wfo both options
People also ask about Fusion CX, Kolkata Customer Care Executives
Is Fusion CX, Kolkata a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 49 employee reviews, it's clear that most customer care executives have an average experience working at Fusion CX, Kolkata. Work-Life balance holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 3.2. Read reviews about work-life balance and career growth on AmbitionBox.
Does Fusion CX, Kolkata pay their Customer Care Executives well?
According to AmbitionBox reviews, Fusion CX, Kolkata customer care executives rate their salary and benefits at 3.5 out of 5, based on 49 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Fusion CX, Kolkata's customer care executives salaries here and to read reviews specifically about salary and benefits at Fusion CX, Kolkata for customer care executives, click here.
How is the work culture at Fusion CX, Kolkata for Customer Care Executives?
Work culture at Fusion CX, Kolkata for customer care executives is rated 3.5 out of 5 by 49 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Fusion CX, Kolkata for customer care executives, click here.
How is the job security at Fusion CX, Kolkata for Customer Care Executives?
Based on 49 reviews on AmbitionBox, Fusion CX, Kolkata's customer care executives rate job security at 3.4 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Fusion CX, Kolkata for customer care executives, click here.
How do I get a job at Fusion CX, Kolkata as a Customer Care Executive?
To get a job at Fusion CX, Kolkata as a Customer Care Executive, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Fusion CX interview questions and practice your responses to prepare thoroughly.
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