Fusion CX is rated
3.7 out of 5 stars on
AmbitionBox, based on 49 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
3.7 out of 5 stars on
AmbitionBox, based on 49 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Fusion CX Customer Care Executive Kolkata Reviews
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49 reviews found
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Popular
Customer Care Executive in
Kolkata
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 21 Feb 2023
Likes
Behavior and environment
Dislikes
Partition
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 14 Apr 2023
Likes
Culture is very good.
Dislikes
Salary and benefits
Customer Care Executive in
Kolkata
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 23 Jun 2023
Likes
TL are supportive
Dislikes
No promotion
Top Fusion CX Customer Care Executive Interview Questions
Bad work environment seniors not supportive at all.no professionalism no overtime bonus nothing
Dislikes
Lack of professionalism.
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 28 Jun 2022
Likes
Management, Work culture and work environment
Dislikes
Job security, Company policy
Work Details
It is good
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Care Executive in
Kolkata
CSA Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 12 Feb 2022
Likes
Good Good Good Good Good Good
Dislikes
There is a lot of politics and the management doesn't adress our issues. Salary is decent but career growth is slow.
Work Details
Decent
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Customer care executive Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 May 2022
Likes
Nothing
Dislikes
Many things
Work Details
Worst
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 May 2022
Likes
It's the best company I have ever worked I'm not working there anymore but as per my experience it's not a company its family
Dislikes
Nothing negative to as no bad experience
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Care Executive in
Kolkata
CCE Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 22 Oct 2021
Likes
Poor
Dislikes
Too much politics...
Work Details
Poor
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Content Management (Print / Online / Electronic) Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Jun 2020
Likes
Worst experience ever, I joined fusion January 2020 as a customer support executive.during County wide lockdown they asked us to not to login on april and may they also didn't give us basic salary.from this month June we are going office. Office environment is not good
Dislikes
Work culture is not good at all team leaders management was very unprofessional
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Kolkata
OYO Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 05 May 2021
Likes
Ok, not bad
Dislikes
Nothing
Work Details
Ok
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Oyo Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Apr 2021
Likes
Good
Dislikes
Good
Work Details
Good
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Oct 2020
Likes
I like mostly the working environment also the support form the Fusion team
Dislikes
The work pressure is very High. That's the pain
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Kolkata
Retail & B2C Sales Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 25 May 2021
Likes
friends
Dislikes
management
Customer Care Executive in
Kolkata
Inbound Sales Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 06 Jun 2020
Likes
It was very bad experience , they didn't help me in this situation .worst company ever .
People also ask about Fusion CX, Kolkata Customer Care Executives
Is Fusion CX, Kolkata a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 49 employee reviews, it's clear that most customer care executives have an average experience working at Fusion CX, Kolkata. Work-Life balance holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 3.2. Read reviews about work-life balance and career growth on AmbitionBox.
Does Fusion CX, Kolkata pay their Customer Care Executives well?
According to AmbitionBox reviews, Fusion CX, Kolkata customer care executives rate their salary and benefits at 3.5 out of 5, based on 49 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Fusion CX, Kolkata's customer care executives salaries here and to read reviews specifically about salary and benefits at Fusion CX, Kolkata for customer care executives, click here.
How is the work culture at Fusion CX, Kolkata for Customer Care Executives?
Work culture at Fusion CX, Kolkata for customer care executives is rated 3.5 out of 5 by 49 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Fusion CX, Kolkata for customer care executives, click here.
How is the job security at Fusion CX, Kolkata for Customer Care Executives?
Based on 49 reviews on AmbitionBox, Fusion CX, Kolkata's customer care executives rate job security at 3.4 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Fusion CX, Kolkata for customer care executives, click here.
How do I get a job at Fusion CX, Kolkata as a Customer Care Executive?
To get a job at Fusion CX, Kolkata as a Customer Care Executive, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Fusion CX interview questions and practice your responses to prepare thoroughly.
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