First Source Customer Service Representative Reviews
based on 18 reviews
Updated 9 Dec, 2024
Overall Rating
3.5/5
How AmbitionBox ratings work?
Category Ratings
4.3
Job Security
4.1
Skill development
3.7
Promotions/Appraisal
3.6
Work-Life balance
3.5
Company culture
3.5
Salary & Benefits
3.2
Work Satisfaction
First Source is rated
3.5 out of 5 stars on
AmbitionBox, based on 18 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
First Source is rated
3.5 out of 5 stars on
AmbitionBox, based on 18 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
18 reviews found
Sort by:
Popular
Customer Service Representative (working remotely)
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 03 Aug 2023
Likes
It's a good place to start off your career.
Decent and good pay for freshers.
Dislikes
There was no right work-life Balance.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Mysuru / Mysore
Full Time
·
Other Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 09 Dec 2024
Likes
Promotions for people who do favours... biased promotions based on same language speaking people.
Customer Service Representative (working remotely)
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 16 Apr 2023
Likes
Place where we can improve our personal skills as well as professional skills.
Dislikes
Week off, shifts and employment benefits are not organised properly
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Bangalore / Bengaluru
Customer service representative Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Jun 2022
Likes
Environment is friendly
Dislikes
Nope
Customer Service Representative in
Bangalore / Bengaluru
Customer support Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 13 Aug 2019
Likes
First source is a gud company to wrk and build a career but only gud to work in place whr Firstsource is located in Bellendur
Dislikes
Operation senior nt at all gud
They nvr help
Work Details
Work timings: Strict Timings
Customer Service Representative in
Navi Mumbai
Customer service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Mar 2019
Likes
Everything
Dislikes
Nothing
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
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First Source.
Customer Service Representative in
Bangalore Rural
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Mar 2022
Likes
Everything was awsome. I enjoyed my journey, the company was so much supportive for my life when I was in need.. I wish I get another chance to work with them..
Dislikes
Nothing as such
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Bangalore / Bengaluru
CSR & Sustainability Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 20 Aug 2018
Likes
NA
Dislikes
NA
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Jalandhar
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 Jun 2019
Likes
Not bad
Dislikes
Not future no career
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Chennai
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 12 Feb 2019
Likes
It was really great experience working in firstsource solution.lots of opportunities to learn and it develop an leadership quality
Dislikes
Lack of transport facilities for agents
Work Details
Superb
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Bangalore / Bengaluru
Operations Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 14 Mar 2019
Likes
It has been a really good experience with FSL, it's been one of the bestest organisation that I have worked for ......no company has or gives that much of fun, freedom and work related support....I am proud and glad that I have worked for FSL (AGL) ....."Proud To Call Myself As Ex-Employee Of FSL.👍
Dislikes
None
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Navi Mumbai
Engineering & Manufacturing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Dec 2019
Likes
Yes i like tu work
Dislikes
One week off
Work Details
I am normal call adviser in firstource in outbound process
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative
Corporate Communication Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 12 Jan 2020
Likes
Bad
Dislikes
Bad
Work Details
Bad
Work days: Monday to Saturday
(Flexible Timings)
Customer Service Representative
Technical support Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 04 Oct 2018
Likes
The culture at organization is awesome
Dislikes
Everything was awesome
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Chennai
Bpo Department
5.0
posted on 12 Nov 2018
Likes
Trained well
Dislikes
They not Provide 2 side cab
Work Details
I work in bpo they trained well...I was working happily manager's very helpful
Work days: Rotational Shift
(Flexible Timings)
Customer Service Representative in
Bangalore / Bengaluru
People also ask about First Source's Customer Service Representatives
How is First Source to work for?
First Source is rated 3.5 out of 5, based on 18 reviews by employees on AmbitionBox.
First Source is known for Job Security which is rated at the top and given a rating of 4.3. However, Work Satisfaction is rated the lowest at 3.2 and can be improved. To know first hand how it is like to work at First Source read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at First Source?
According to AmbitionBox ratings, First Source employees rate its salary and benefits as 3.5 out of 5. You can know more about First Source Salaries at AmbitionBox
How is the work culture at First Source?
Work culture is rated 3.5 at First Source by 18 employees. While job security is rated 4.3 and work-life balance is rated 3.6 at First Source. Read detailed reviews by employees of First Source on AmbitionBox.
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First Source Customer Service Representative Reviews by Locations