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Firstsource Solutions

Compare

based on 4.7k Reviews

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4.7k
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22.3k
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Filter reviews by

Firstsource Solutions Team Lead Operations Reviews

Updated 18 Jan, 2025

Overall Rating

3.9/5

based on 52 reviews

Rating distribution

5

26 (50.0%)

4

14 (26.9%)

3

8 (15.4%)

2

2 (3.8%)

1

2 (3.8%)

Category Ratings

4.0

Work-life balance

3.9

Job security

3.7

Company culture

3.7

Skill development

3.7

Work satisfaction

3.6

Salary

3.4

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

45% employees reported

Flexible timing

63% employees reported

No travel

65% employees reported

View more detailed insights

Gender based rating

4.9

Rated by Women

5 reviews

3.9

Rated by Men

43 reviews

Firstsource Solutions is rated 3.9 out of 5 stars on AmbitionBox, based on 52 company reviews.This rating reflects an average employee experience, indicating moderate satisfact ... Read more

Firstsource Solutions is rated 3.9 out of 5 stars on AmbitionBox, based on 52 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Firstsource Solutions Team Lead Operations Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

52 reviews found

Sort by: Popular

Team Lead Operations in Siliguri

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Jul 2018

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Compensation is decent, but growth is slow.

Work Details

Work days: Rotational Shift (Flexible Timings)

Team Lead Operations in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 15 Jan 2025

Likes

The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.

Job security - Good

Dislikes

The company has several areas for improvement, such as addressing concerns about limited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience....Read More

Salary - Poor
Skill development - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Team Lead Operations in Mumbai

Full Time

·

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 18 Jan 2025

Likes

Only the team members and few managers

Skill development - Good

Dislikes

Wrong commitments, few managers irresponsible, not supportive at all, no process or industry knowledge but still at higher posta and getting promoted especially females.

Salary - Poor
Work satisfaction - Poor

Team Lead Operations in Mumbai

Full Time

·

Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 15 Jul 2024

Likes

Just a job security

Skill development - Good
Job security - Good

Dislikes

Salary and office politics

Salary - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Team Lead Operations in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 28 Apr 2024

Likes

Supportiveness and transparent leadership.

Work satisfaction - Good
Company culture - Good

Dislikes

No job security with short term projects

Skill development - Poor
Job security - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Team Lead Operations in Bangalore / Bengaluru

Full Time

·

Other Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Jul 2023

Likes

Very good place to work here, in my project there is no work pressure but we don't get my much hike on salaries.

Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Promoting employees is different process They create interview & if clear it then only they will give promotion

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Team Lead Operations in Bangalore / Bengaluru

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 03 Sep 2023

Likes

Great Atmosphere Flexible

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good

Dislikes

Transport Cab

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Team Lead Operations in Mumbai

Full Time

·

BFSI, Investments & Trading Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 May 2023

Likes

Good work and great management

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing as such..

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Team Lead Operations in Chennai

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 22 Mar 2023

Likes

Good company to upskill your knowledge

Skill development - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Job Secure

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Team Lead Operations in Hyderabad / Secunderabad

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

5.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 03 Aug 2024

Likes

It was a good experience and I got promoted as team lead in fourstsource. If you have right skillset you can achieve here

Promotions - Excellent
Work satisfaction - Good
Work-life balance - Good

Dislikes

No flexibility. No job security.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Team Lead Operations in Sholinganallur

Full Time

·

Healthcare Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Dec 2022

Likes

Working culture monday to saturday

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nil

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Team Lead Operations in Chennai

Full Time

·

Lending Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

2.0

Skill development

1.0

Job security

3.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 31 Oct 2023

Likes

Awesome package

Salary - Good

Dislikes

No knowledgeable leadership. Does not provides permanent fix for any kind of problem.

Skill development - Poor
Job security - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Team Lead Operations in Chennai

Full Time

·

Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 21 Feb 2024

Likes

N/A

Work-life balance - Good

Dislikes

I was fully frustrated to get my updated experience letter but it was not shared even after several follow ups and calls.

Skill development - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Team Lead Operations in Gandhinagar

Full Time

·

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 17 Apr 2023

Likes

Everything is good in fsl

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Nothing bad infsl

Work Details

Work days: Rotational Shift

Work related travel: This is a desk job.

Team Lead Operations in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Apr 2022

Likes

Nothing there to say in terms of negativity😜

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Rotational Shift (Flexible Timings)

Team Lead Operations in Hyderabad / Secunderabad

Full Time

·

Other-BFSI, Investments & Trading Department

1.0

posted on 15 Dec 2023

Overall Rating

Team Lead Operations in Mumbai

Full Time

·

HR Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 31 Mar 2020

Likes

Great people managers

Salary - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Nothing

Skill development - Poor

Team Lead Operations in Bangalore / Bengaluru

Full Time

·

Inbound Process Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

2.0

Skill development

4.0

Job security

5.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 18 Apr 2022

Likes

Job security, career growth

Job security - Good
Promotions - Excellent

Dislikes

Skill development, work culture

Salary - Bad
Skill development - Poor

Work Details

So bad

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

Nothing

Team Lead Operations in RMZ Eco space Pritech

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Sep 2022

Likes

Work culture

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Job security based on projects

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Team Lead Operations in Bangalore / Bengaluru

Closing Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 May 2022

Likes

First is a very good place to work and who really work will stay at FirstSource.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No issues

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Team Lead Operations Jobs at Firstsource Solutions

Team Lead Operations

Hyderabad / Secunderabad

2-7 Yrs

₹ 8-14 LPA

More about working at Firstsource Solutions

HQ - Mumbai, Maharashtra, India
BPO
10k-50k Employees (India)
Public

People also ask about Firstsource Solutions's Team Lead Operationss

How is Firstsource Solutions to work for?

Firstsource Solutions is rated 3.9 out of 5, based on 52 reviews by employees on AmbitionBox. Firstsource Solutions is known for Work-life balance which is rated at the top and given a rating of 4.0. However, Career growth is rated the lowest at 3.4 and can be improved. To know first hand how it is like to work at Firstsource Solutions read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Firstsource Solutions?

According to AmbitionBox ratings, Firstsource Solutions employees rate its salary and benefits as 3.6 out of 5. You can know more about Firstsource Solutions Salaries at AmbitionBox

How is the work culture at Firstsource Solutions?

Work culture is rated 3.7 at Firstsource Solutions by 52 employees. While job security is rated 3.9 and work-life balance is rated 4.0 at Firstsource Solutions. Read detailed reviews by employees of Firstsource Solutions on AmbitionBox.

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Firstsource Solutions Team Lead Operations Reviews by Locations

Firstsource Solutions Team Lead Operations Bangalore / Bengaluru Reviews
Firstsource Solutions Team Lead Operations Mumbai Reviews
Firstsource Solutions Team Lead Operations Hyderabad / Secunderabad Reviews
Firstsource Solutions Team Lead Operations Chennai Reviews
Firstsource Solutions Team Lead Operations Gandhinagar Reviews

Firstsource Solutions Reviews by Designations

Firstsource Solutions Customer Service Associate Reviews
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Firstsource Solutions Senior Customer Service Associate Reviews
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Firstsource Solutions Customer Service Executive Reviews
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Firstsource Solutions Senior Customer Service Executive Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 52 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 45% of employees reported the working days at Firstsource Solutions as Monday to Friday. 63% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more

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Firstsource Solutions Team Lead Operations Reviews

Firstsource Solutions Team Lead Operations Salary

based on 239 salaries

₹1.7 L/yr - ₹9.1 L/yr

At par with the average Team Lead Operations Salary in India

View more details

Employee Benefits for Firstsource Solutions Team Lead Operations

Office cab/shuttle

9 total responses

Free meal

2 total responses

Health insurance

4 total responses

Child care facility

1 total response

+4 more benefits

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