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3.7

based on 7.2k Reviews

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EXL Service Quality Analyst Reviews

Updated 16 Mar, 2025
Overall Rating
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3.3/5
based on 53 reviews

Rating distribution

Category Ratings

3.8

Job security

3.3

Company culture

3.3

Work-life balance

3.1

Skill development

3.0

Work satisfaction

2.7

Salary

2.5

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What employees say about EXL Service?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

Monday to Friday

83% employees reported

Flexible timing

Flexible timing

57% employees reported

No travel

No travel

74% employees reported

View more detailed insights

Gender based rating

2.6
female

Rated by Women

9 reviews

3.7
male

Rated by Men

38 reviews

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Top Mentions in EXL Service Quality Analyst Reviews

53 reviews found

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Interview Tips & Stories
1w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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People also ask about EXL Service's Quality Analysts

Is EXL Service a good place to work for Quality Analysts?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.3 out of 5 from over 53 employee reviews, it's clear that most quality analysts have an average experience working at EXL Service. Job security holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about job security and career growth on AmbitionBox.
Does EXL Service pay their Quality Analysts well?
According to AmbitionBox reviews, EXL Service quality analysts rate their salary and benefits at 2.7 out of 5, based on 53 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about EXL Service's quality analysts salaries here and to read reviews specifically about salary and benefits at EXL Service for quality analysts, click here .
How is the work culture at EXL Service for Quality Analysts?
Work culture at EXL Service for quality analysts is rated 3.3 out of 5 by 53 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.
How is the job security at EXL Service for Quality Analysts?
Based on 53 reviews on AmbitionBox, EXL Service's quality analysts rate job security at 3.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at EXL Service. To read reviews about job security at EXL Service for quality analysts, click here .

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EXL Service Quality Analyst Reviews by Locations

EXL Service Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 53 EXL Service reviews submitted by EXL Service employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if EXL Service is the right company for you. 83% of employees report...ed the working days at EXL Service as Monday to Friday. 57% employees reported the work timings at EXL Service as Flexible timing. Read more
EXL Service Quality Analyst Salary
based on 187 salaries
₹1.8 L/yr - ₹8.2 L/yr
At par with the average Quality Analyst Salary in India
View more details
Employee Benefits for EXL Service Quality Analyst
cab
Office cab/shuttle
5 total responses
onsite
International/On-site exposure
1 total response
freemeal
Free meal
1 total response
healthInsurance
Health insurance
6 total responses
+5 more benefits
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