eClerx Customer Service Associate Reviews

Likes

To be honest nothing in the company is likable

Dislikes

Operations are literally like a scam, you would be forced to do sales with target in the name of customer support and above that there's zero incentives for sales. The work life balance does not exist and the management doesn't care about any employee. The only thing they want is numbers and sales!

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Many managers were supportive and promoted healthy environment.

Dislikes

The managers at my last project were totally toxic and made everyone to work 14 hours a day, compulsory WFO at no extra pay, even for people who stayed more than 100 kms away, close to 30 people resigned in 4 months. Also illegal misuse of PCIP(Performance correction program) without any clear proof and many put into VRP pool(bench), again no specific reason and HR played blind to these managers. Vertical was digital so be careful and ask specifically about work ethics when you interview....Read More

Likes

Cab Facility

Dislikes

Everyday its Night shift so its Tiring and then there is sales in customer care which this company dont tell if i would have known about sales i would have gone for sales job itself they were hiving me 35k+ This was a joke and so stressfull after 4 Months that you will think to leave and third they have bonus ever three month for 9kbut there was 5 Month bonus they cut mine 6k by saying performance but who were underperformnace they even got it managers are Theif...Read More

Likes

eClerx overall is a good company but the management is worst

Dislikes

Job security and they treat you as hell none like anything. I do not mind that they removed me from PCIP but why they treated to a new joiner like outsider and hold accountable for every negative thing which I was not responsible. It was like their plan to put every negative part of the process on new joiner and remove them every year. Why management handling remotely and how owners are allows this. It's good that I am not part of this anymore....Read More

Likes

I like the work culture and people are always ready to help you.

Dislikes

Office location is far for me so traveling is what I don’t like yes they provide cab services but the application doesn’t work for many users like myself provide laptops but not allowed to work from home.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Worst Work Environment Ever!

Dislikes

Worst Work Environment Ever! Working at this company was nothing short of a nightmare. The work culture is toxic, oppressive, and downright disrespectful to employees. It's almost as if you are treated like a prisoner. Employees have no rights, no voice, and are constantly pressured to conform without any support from the management. If something is wrong, do not expect help or understanding - the management's only concern is making sales, even if that means lying to customers. In fact, they openly encourage agents to device clients, with comments like, "Do the sale, even if you need to lie"...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Perk and benefits provided by the Company is good.

Dislikes

The company culture has disappointed me a lot.there is many thing's are not good like work environment,bad behavior of seniors. bad behavior - they don't have manner to how talk with us,using abusing language.they don't think how behave should be in professionalism. Work culture - the work culture is very terrible.Seniors rudely pressurize and they don't give you even your break also 9 hours shift they extend your shift to 2 hours more without giving overtime....Read More

Likes

You can upgrade yourself to take eclerx learner. They upgrade course according marketing standards.

Dislikes

You can't easily get growth, until and unless you don't get offer for other company. Otherwise you will same position till decades. Company never see you dedication and hard work towards company.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It's a reputational company which gave me an opportunity to start my career again and I am sure this experience will give me the further growth.

Dislikes

As company eClerx is too good but sometimes due to management the work environment get toxic which negatively impacts on the over all health.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

This company has many process including day and night. I will give 3 stars ***.

Dislikes

Junior management like some APM'S ( Associate Process Manager like Anakhbir Singh has a very rude behaviour and did practice of politics and favoratism and also took there bestes side or there favour which left everyone speechless and in result they never took the action against them because he has there favorite people around him who will take there side in returns he will give them a benifit in work , WFM and leaves etc. so I think it's better to only work for 1 year and switch to other company which will increase Your salary sine one person cannot change the work environment and cannot fight with the system. Yes people leave this company with good notes because they still need to work and earn otherwise verification in next company will not pass.. so it's hard to accept but this is the reality. In my opinion atleast company should increase the appraisal to 10% increament in this company if the company is in profit but if company is not in profit then people should switch to other company for better growth and salary. I will give 1 star *...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Na

Dislikes

Team seated in another Location and one person work for there team. Very hard to work alone without any support and when we try to reach out to that team we are not getting satisfied ans.

Work Details

Work policy: Na

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

work life balance and skill development pointers are the two key which I like the most

Dislikes

Salary is the dissatisfaction point

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Hybrid work model

Dislikes

Just because it's MNC, offers insurance, WFH/Hybrid model or work with some good clients - DON"T FALL FOR THE BAIT. If you are wise, want to passionately grow and have an impactful journey in your career then trust me or not this is not the place. The work here is purely based on projects so suppose if client goes your job stabilityis in danger until you get a new project/client. High possibility you can be moved from any LOB to any LOB (absolutely any, I mean irrespective of your background you can be moved to Finance or Customer Service(CS) and even if you're a girl you may be pushed to the point where you have to work in CS or leave the company, that's an insane level of job insecurity and an insult to your professional journey if you are passionate about sticking to your industry). Lot of learning & development opportunities come on your way but management will make sure you purely are busy in productive works & zero learning (except you work on L&D on your weekends or breathers). Technically mat join kar mere bhai, career banane nahi bigadne ka scene ho jaega. And, Management/Upper Management/Reporting Managers disrespectful language use karke bhi nikal jayenge but bichare employee ye job karu ya nikal jau ki kashmakashme atke reh jate hai. Please join a better opportunity if possible, try and avoid this firm. Mere review ko nahi toh baki k negative reviews ko hi padh lo yakin ho jaega....Read More

Likes

Job security and most of the entry level jobs are available. you can learn basics thing like basic excel.

Dislikes

Appraisal is worse you will get only 2.5 to 8%(Rs 200 to Rs1000) hike and there is only one reason this year budget is low an you know market conditions. You will get benefit only if you are working on managerial positions. Work life balance is like not good not bad.

Likes

People are congenial and helping. The upper management is good but the mid and most project managers are coming from ops background so less flexible and more procedural

Dislikes

Doesnt want to foray into big tech and depends solely on kpo/support/bpo and some automation. Like services industry it will use some bombastic terms for laymans works

Likes

Average job security

Dislikes

People leaving eclerx after 1-3 years because of low payment. Salary is nothing compared to the market. . Because of that people with least skills are getting jobs here.. and people without long-term personal goals can't do any better with company goals either. They are becoming bad managers and they wouldn't know how to utilise team skills. . There are many learning platforms but we don't have time out of work or in general life to learn them. Sometimes we have to work 16 Hrs a day because of poor management. . Appraisals are nothing but a joke. Just joke! What percentage would matter if you are already getting paid in pennies? I can't say any more. . Overall, don't waste your life and time here. If you really NEED IT, do not stay more than 1.5 to 2 years. After that RUN....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.