Capita is rated
3.4 out of 5 stars on
AmbitionBox, based on 125 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Capita is rated
3.4 out of 5 stars on
AmbitionBox, based on 125 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Capita Customer Service Executive Reviews
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125 reviews found
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Popular
Customer Service Executive in
Bangalore / Bengaluru
CSR & Sustainability Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 01 Dec 2017
Likes
Team mates in the company are quite cooperative .
Managaement is not that great . Career growth & oppurtunities is very difficult internallly . No allowance , incentives or performance bonus .
Dislikes
No night alllowance , incentives or performance bonus . Only a yearly bonus that too very less amount .
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Pune
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 12 Nov 2024
Likes
The only thing I liked in Capita was that we received payment on time. There was no delay
Dislikes
I didn't like the work culture. The management is too bad and environment is stressful.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Earlier when had joined the working environment was good but now things are not the same as it was earlier.
Dislikes
Earlier when had joined the working environment was good but now things are not the same as it was earlier.
Customer Service Executive in
Pune
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 04 Apr 2024
Likes
Nothing. The problem starts with relocation and transport issue. A vicious cycle!
Dislikes
Poor Management and Hectic culture
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Nov 2024
Likes
NA
Dislikes
nothing good, very very very bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Pune
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 26 Jun 2024
Likes
Good for shift timing mostly capita has UK shift
Dislikes
Worst work culture no work life balance employees are treated as robots every days shift are changed, and even if you are hired for customer support you are pressurised for sales every day, worst company I have ever worked
Customer Service Executive in
Mumbai
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 20 Nov 2024
Likes
Work culture
Dislikes
Less hike in salary
Work Details
Work policy:
1day from office
Work days: Monday to Friday
(Flexible Timings)
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Capita.
Honestly nothing apart from getting to know people during training.
Dislikes
False information during interview. Hired for customer service only but asked to manage sales, complaints, retentions along with customer service. Deduction of PF from in hand amount saying that sorry our HR made a mistake.
No understanding at all.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 05 Jul 2024
Likes
N o t h i n g
Dislikes
N o t h i n g
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Executive in
Mumbai
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 27 Jul 2024
Likes
Capita has good seating arrangement
Dislikes
They made us work extra hours without pay for overtime in the DPD process and the mentor Saquib was a Muslim guy so he gave preference to Muslims, and most of the employees in CapitaO2 process are Muslims
Customer Service Executive in
Pune
Full Time
·
Retail & B2C Sales Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 16 Oct 2023
Likes
Salary is better according to the market competition.
Dislikes
Worst management, no proper work life , managers are not cooperative . I would suggest not to join this company .
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 30 Nov 2023
Likes
Only good thing was I was getting salary on time and the training was good.
Dislikes
Office politics and a** licking of the managers by some employees and it was encouraged my Managers as well. Freshers are sidelined on the floor.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mumbai
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Oct 2023
Likes
I do not like anything. They are disrespectful thives.
Dislikes
The manager and all of HR including all of management.
Work Details
Work policy:
Depends on the management
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Thane
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 Sep 2024
Likes
Nice place to work.
Dislikes
No comments
Customer Service Executive in
Pune
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 07 Dec 2023
Likes
Good supporting environment
Dislikes
Less opportunity for growth.most are concerned with politics
Customer Service Executive in
Pune (working remotely)
Full Time
·
Customer service Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 02 Dec 2023
Likes
Day shift good cab service
Dislikes
Management
Customer Service Executive in
Pune
Full Time
·
Voice \/ Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 14 Jun 2024
Likes
Earlier before the merger with VM it was very good environment. But after VM O2 merged it all collapsed.
Dislikes
Too much of client interference in decision making which makes bad place to work.
People also ask about Capita's Customer Service Executives
How is Capita to work for?
Capita is rated 3.4 out of 5, based on 125 reviews by employees on AmbitionBox.
Capita is known for Job Security which is rated at the top and given a rating of 3.5. However, Career growth is rated the lowest at 2.5 and can be improved. To know first hand how it is like to work at Capita read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Capita?
According to AmbitionBox ratings, Capita employees rate its salary and benefits as 3.0 out of 5. You can know more about Capita Salaries at AmbitionBox
How is the work culture at Capita?
Work culture is rated 3.0 at Capita by 125 employees. While job security is rated 3.5 and work-life balance is rated 3.2 at Capita. Read detailed reviews by employees of Capita on AmbitionBox.
Is work from home available in Capita?
According to AmbitionBox, 21% Capita employees work from home permanently (based on 14 AmbitionBox reviews in last 6 months).
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Capita Customer Service Executive Reviews by Locations