Capita is rated
3.4 out of 5 stars on
AmbitionBox, based on 125 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Capita is rated
3.4 out of 5 stars on
AmbitionBox, based on 125 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Capita Customer Service Executive Reviews
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125 reviews found
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Popular
Customer Service Executive in
Pune
CSR & Sustainability Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 28 Jul 2020
Likes
Worked there for 3 years still had some chance of being with them and if approved or helped then I would have been a little happy with the status.
They did help me get my job secure and had to leave due to the situation but other comoanies are providing so many options and look to retain the most valuable who has been with the company for so long. This company was calling and asking to either resign or they terminate the employee.
How foolish?...Read More
Dislikes
Dislike is all I can think of being here for so long that is less for some people but it is the longest for myself, I was looking for a career or at least a time period of 10 years with the comoany but I did not know they will be doing such things with talented people and keep the most timepasaing and idiotic persons. I am not happyas they have not helped me to secure my job with Capita and no other options were given to me for my career....Read More
Work Details
Stressful and Pressurised.
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 14 Oct 2020
Likes
Cafeteria is excellent as provides a good and healthy food as well as the premises were I was able to spend my lunch break time by walking or else cycling which was provided by the company
The people are good and the process is simple also 8hrs shift
Dislikes
No prospect of promotion
Work Details
The job is good learning experience..the customers are polite and work is interesting
Work days: Rotational Shift
(Strict Timings)
Customer Service Executive in
Magarpata
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 14 Jul 2020
Likes
Well to be honest I belong to a middle class family and I do play an Important role in suppporting my family financially. Well as this pandemic currently going on I was released form the company where it is very difficult for me to find a Job in this current situation and that too i was released without a proper explaination as theyjust refered a business stunt. Well other than that my experience was good with Capita....Read More
Dislikes
NA
Customer Service Executive in
Pune
CSR & Sustainability Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 02 Oct 2020
Likes
Work from Home
Dislikes
Bad treatment of employees in the covid-19 situation. Taking excessive work by force.
Work Details
At beginning it was good but the pandemic showed the worst face of the company.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Mar 2021
Likes
Job security
Dislikes
Benefits and Perks
Work Details
Currently it's going goid
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 09 May 2021
Likes
Good work environment and culture
Dislikes
Salary is good but growth is slow
You are reading trusted reviews. Keep reading to find out more about
Capita.
Customer Service Executive in
Bangalore / Bengaluru
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Mar 2019
Likes
Na
Dislikes
Hh
Work Details
Work timings: Flexible Timings
Customer Service Executive in
Pune
E-mail Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 30 Sep 2019
Likes
I have been a capitian for 1.4 years and have been satisfied with the work environment.. It's my first job so don't have much to say as I can't compare my experience but it is pretty good.. Transport facility is good
Dislikes
I heard you have 100% job security but 3 of my friends we're asked to leave because they had overstaffed.. Not happy.. New office is just meh....!!
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mumbai
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 31 Mar 2020
Likes
Equals to nothing.
Dislikes
Everything apart from weekoffs.
Work Details
Cse
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Subject / Specialization Teacher Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Jul 2020
Likes
Everything
Dislikes
Everything is good. Provides comfortable work environment.
Work Details
Enjoyable
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
CSR & Sustainability Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 May 2022
Likes
The campus was really good and colleagues were also good. Transport was good.
Dislikes
There was same monotonous work, no career development discussion
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore / Bengaluru
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 28 Nov 2019
Likes
Salary is too less, Poor efforts from TL or Managers in case of concerns..
Dislikes
Salary, Higher management
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
CSR & Sustainability Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 21 Sep 2019
Likes
Benefits ofcourse what is been paid if you perform good
People also ask about Capita's Customer Service Executives
Is Capita a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 125 employee reviews, it's clear that most customer service executives have an average experience working at Capita. Job Security holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about job security and career growth on AmbitionBox.
Does Capita pay their Customer Service Executives well?
According to AmbitionBox reviews, Capita customer service executives rate their salary and benefits at 3.0 out of 5, based on 125 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Capita's customer service executives salaries here and to read reviews specifically about salary and benefits at Capita for customer service executives, click here.
How is the work culture at Capita for Customer Service Executives?
Work culture at Capita for customer service executives is rated 3.0 out of 5 by 125 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Capita for customer service executives, click here.
How is the job security at Capita for Customer Service Executives?
Based on 125 reviews on AmbitionBox, Capita's customer service executives rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Capita for customer service executives, click here.
Is work from home available to Customer Service Executives at Capita?
According to AmbitionBox, 21% of Capita's customer service executives work from home permanently, 58% work from the office, and 21% follow a hybrid model, based on 14 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Capita for customer service executives, click here.
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