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Non Voice Department
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I worked for a long time and didn't find anything which I can say I really liked..
Clueless top management and at times one might feel like there is no willingness to improve (I m sure they must be trying though)... Don't want to comment on their Digital, IT, sales, HR, Process / ops excellence capabilities...
My work life balance was awesome....not because things were streamlined / well planned but my manager had no idea about how to run the business and what it means to be a leader... There are a few good leaders in top management, rest are just passing time.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
What people are saying about Capita
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Full Time
Customer Success Department
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Nothing, worst company of the millennium, inefficient senior management, incompetent process leaders and untrained advisors(not their fault tbh). Just a wreck of a company
1)senior management 2)junior management Thats it
Work days: Rotational Shift (Strict Timings)
Full Time
Operations Department
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That it has a UK shift
After Covid, everything and everyone working here changed
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Voice / Blended Department
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Na
No job security . Management is not proper rest everything is good
Work policy: 2 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Na
Office Management biasness, Need to train manager on basic management skills
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Back Office Department
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Great place to work with professionals and environment is very good
Nothing
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Back Office Department
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Job Security
Poor management Top management doesn’t care
Work policy: 2 days/week from office
Work timings: Strict Timings
Full Time
Teaching & Training - Other Department
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Capita is very employee centric. You feellike it's your 2nd home.
Too much of politics at times with regards to promotions.
Full Time
Operations Department
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All good
Need to improve IT , HR and some policies
Full Time
Operations Department
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Salary in time
Management needs to be improved
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Back Office Department
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It's very good organization.
NA
Work policy: Once in a month they call for a week
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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There is nothing you would like about this company
Worst place to work, they have no ethics, they are diplomatic all the time they'll say something do something. Official job timing will be 9.15-6.15 but actually it will be 9.15- 8, 8:30. They don't care about you but about their sales, don't even about your health your problems. They lie about everything job job designation, salary, timings, package break everything. And your manager will insult you behave like you are worthless because you are not performing because they just care about results, your sales target not about your efforts you are making like daily 500-600 calls 3 hour calling, 11.5 hours working although they'll only pay for 9 hours at the end you are wrong in that place. I suggest you all don't go looking other job opportunity...Read More
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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Nothing
Management. wrong people in management who don't have any clue how be professional, half of the staff do smoke up outside office which absolutely no one cares about. Late night shifts are worst as an female employee. No care for female employee and cannot talk to anyone in management, female manager shaniya and pooja were toxic andthey had no professionalism in them and no one was comfortable at all speaking to them about any problems as they would just make it worse. Worst company do not join....Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Software Development Department
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So far, just the work from home policy.
Work culture is toxic. Don't expect good appraisal. No job security, as they keep selling their projects and forcing their employees to resign. Management is useless, idiotic and doesn't care about employees wellbeing. Nothing to learn, all projects are legacy, built upon technologies that are no longer used by other companies.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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A good work life balance. A great place to work if your not looking to grow financially or grow your career
Management suddenly decides to cancel yearly appraisal and bonuses for all companies across India. Rest all companies outside India get their appraisal and bonus as normal. Growth is very limited. Again reason being they will have to increase the salary and the company does not have the budget for it so they rather make work as a manager without making u one.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Pressure is less then other organisations.
I wont suggest anyone to work here there is no job security and no compensation when process is ramping down on top of that they will ask you to work for them another 2 months just to get your relieving and experience certificates.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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The company was very good till August 2024 but then the sales came in and everything was worst
Don't think to join this org it's useless they hire for customer service and then tell u to do sales or else resign just pathetic I had the best manager but he was removed from the org saying we don't have staffing 0 job security they would make u resign
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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There's nothing good to say about this cheapest company.
Worst place to work. Even though you work hard or play smart, management will only recognise or give the offer to it's chosen one (corporate chamcha). An employee completes 5 years and don't give a career growth to the deserving one. At time of induction, this company said, they do inhouse transfer of employees for career growth when candidate has the relevant studies done with certificate handy and when the employee finishes the studies and try to apply for the position, these people don't hire them internally but rather hire candidates from outside. TOTAL SHAME....Read More
Work days: Rotational Shift (Strict Timings)
Full Time
Software Development Department
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Company is genuinely nice and they really have some good peoples around and the majority part of the company is having good people who are genuinely ready to help you.
But some rotten ones make bad use of their position and really don't believe in work life balance. Completey because of one guy I don't want to continue here.
Full Time
Assessment / Advisory Department
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The employee oriented culture is absolutely amazing. I have never experienced such an employee welfare in all my previous companies.
Capita is not the best paymaster in the market which is a slight pushback.
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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Nothing to like about this company
Management is very poor not understanding what is their employees needs just work and go home the company don't care about what employees wants no proper managers there.All the upper management managers are having a very big ego also they always put us down because they are managers can do anything with their employees.Very shitt company to work.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
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