Capita Customer Service Advisor Reviews

Likes

Nothing

Dislikes

No fix timings , your shift can change thrice in a week . No knowledge about the process . They want you you to do sales even you are trained on customer service , if you performed they have no idea about incentive and if not then you are on PIP, favouritism . You won't get your salary after 45 days you get it after 60 days . Laziness in doing things which employee oriented things . Appraisal is an expectation. At the time of appraisal you will receive an email , we are sorry..... Canteen is the awesome part you should have belonging in one end and your bag on the other end Managers are been removed as they were nothing.Hire and fire In the End after all the pain the process Rammed down. And you have to find a new Job...Read More

Likes

Nothing to like about this company

Dislikes

Management is very poor not understanding what is their employees needs just work and go home the company don't care about what employees wants no proper managers there.All the upper management managers are having a very big ego also they always put us down because they are managers can do anything with their employees.Very shitt company to work.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The only thing I liked in Capita was that we received payment on time. There was no delay

Dislikes

I didn't like the work culture. The management is too bad and environment is stressful.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Earlier when had joined the working environment was good but now things are not the same as it was earlier.

Dislikes

Earlier when had joined the working environment was good but now things are not the same as it was earlier.

Likes

Nothing. The problem starts with relocation and transport issue. A vicious cycle!

Dislikes

Poor Management and Hectic culture

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Good work life balance, option to work from home

Dislikes

Lack of job security, no growth opportunities

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

NA

Dislikes

nothing good, very very very bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Was offering stable career but now the process is getting shut down.

Dislikes

Less to no salary increment, no support from management. Loading up work without any additional payment, no perks.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

A good work life balance. A great place to work if your not looking to grow financially or grow your career

Dislikes

Management suddenly decides to cancel yearly appraisal and bonuses for all companies across India. Rest all companies outside India get their appraisal and bonus as normal. Growth is very limited. Again reason being they will have to increase the salary and the company does not have the budget for it so they rather make work as a manager without making u one.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Pressure is less then other organisations.

Dislikes

I wont suggest anyone to work here there is no job security and no compensation when process is ramping down on top of that they will ask you to work for them another 2 months just to get your relieving and experience certificates.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The company was very good till August 2024 but then the sales came in and everything was worst

Dislikes

Don't think to join this org it's useless they hire for customer service and then tell u to do sales or else resign just pathetic I had the best manager but he was removed from the org saying we don't have staffing 0 job security they would make u resign

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

There's nothing good to say about this cheapest company.

Dislikes

Worst place to work. Even though you work hard or play smart, management will only recognise or give the offer to it's chosen one (corporate chamcha). An employee completes 5 years and don't give a career growth to the deserving one. At time of induction, this company said, they do inhouse transfer of employees for career growth when candidate has the relevant studies done with certificate handy and when the employee finishes the studies and try to apply for the position, these people don't hire them internally but rather hire candidates from outside. TOTAL SHAME....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Company is genuinely nice and they really have some good peoples around and the majority part of the company is having good people who are genuinely ready to help you.

Dislikes

But some rotten ones make bad use of their position and really don't believe in work life balance. Completey because of one guy I don't want to continue here.

Likes

The employee oriented culture is absolutely amazing. I have never experienced such an employee welfare in all my previous companies.

Dislikes

Capita is not the best paymaster in the market which is a slight pushback.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Same as below

Dislikes

I would say that the management style largely depends on the team you are part of. While the company's values feel somewhat superficial, they do provide a decent salary hike but promotion is different war.

Work Details

Work policy: Every Friday or for meeting

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing to like about the company.

Dislikes

Work culture is to toxic . Office politics to next level. No value for skilled resources. They take advantage of skilled resources and use them and then play office politics against them which is so wrong as an organisation . Very disappointed .joined this company with lot of positivity and gave 100% to the company and worked along. But senior level management is very toxic and they are to involved in playing politics and unskilled resources and people talking sweet and being in good books are encouraged irrespective of their work and spread of toxicity due them . Not a good experience at all . If you are bold to give back to the management they pressurise and create toxic environment irrespective of the good work you did in past . It’s like working with just keeping your face straight to face sheet mask covered both side. And not asking questions....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.