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Accenture Customer Service Associate Reviews

based on 188 reviews
Updated 18 Dec, 2024

Overall Rating

3.6/5
How AmbitionBox ratings work?

Category Ratings

3.6

Salary & Benefits

3.5

Job Security

3.4

Company culture

3.4

Skill development

3.1

Work Satisfaction

3.1

Work-Life balance

3.1

Promotions/Appraisal

Top Mentions in Accenture Customer Service Associate Reviews

188 reviews found

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Top Accenture Customer Service Associate Interview Questions

Q1. What do you know about content management?
View answers (4)
Q3. Handle difficult customer?
View answers (2)
Q4. Customer service top points?
View answers (2)
Q5. Correct the jumbled Sentence.
View answers (2)
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People also ask about Accenture's Customer Service Associates

Is Accenture a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 188 employee reviews, it's clear that most customer service associates have an average experience working at Accenture. Salary & Benefits holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 3.1. Read reviews about salary & benefits and career growth on AmbitionBox.
Does Accenture pay their Customer Service Associates well?
According to AmbitionBox reviews, Accenture customer service associates rate their salary and benefits at 3.6 out of 5, based on 188 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Accenture's customer service associates salaries here and to read reviews specifically about salary and benefits at Accenture for customer service associates, click here.
How is the work culture at Accenture for Customer Service Associates?
Work culture at Accenture for customer service associates is rated 3.4 out of 5 by 188 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Accenture for customer service associates, click here.
How is the job security at Accenture for Customer Service Associates?
Based on 188 reviews on AmbitionBox, Accenture's customer service associates rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Accenture for customer service associates, click here.
Is work from home available to Customer Service Associates at Accenture?
According to AmbitionBox, 8% of Accenture's customer service associates work from home permanently, 72% work from the office, and 20% follow a hybrid model, based on 25 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Accenture for customer service associates, click here.

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Work Policy for Accenture Customer Service Associate

i
Workplace policy may vary based on Department, Designation and Location.

based on 25 reviews in last 6 months

Work from office

Work from office

72%
Hybrid

Hybrid

20%

3 days/week from office

12%

Other hybrid work policies

8%

Permanent work from home

Permanent work from home

8%

Gender Based Ratings for Accenture Customer Service Associate

based on 177 reviews
3.9
Rated by 91 Women

Rated 3.8 for Salary & Benefits and 3.6 for Job Security

women
3.4
Rated by 86 Men

Rated 3.3 for Salary & Benefits and 3.3 for Company Culture

men

Working Days for Accenture Customer Service Associate

based on 188 reviews
Rotational Shift
55%
Monday to Friday
40%
Monday to Saturday
2%
Other
2%
Alternate Saturday off
1%

Work Timings for Accenture Customer Service Associate

based on 188 reviews
Flexible timing
Strict (8.30pm - 6.30am)
Strict (8pm - 5.30am)
62%
1%
1%
36% employees reported other strict timings

Shift Timings for Accenture Customer Service Associate

based on 188 reviews
Day shift
Night shift
58%
42%

Business Travel for Accenture Customer Service Associate

based on 188 reviews
No travel
65%
Within city
28%
Within country
6%
International travel
1%
Accenture Customer Service Associate Salary
based on 1.9k salaries
₹0.9 L/yr - ₹7.7 L/yr
51% more than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
25 total responses
freemeal
Free meal
9 total responses
onsite
International/On-site exposure
2 total responses
officeGym
Office gym
11 total responses
+5 more benefits
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