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TELUS International Philippines Customer Service Associate Interview Questions and Answers for Experienced
Updated
20 Mar 2021
1 interview found
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Anonymous
I applied via Naukri.com and was interviewed in Feb 2021.
1 Interview Round
Interview Questions
- Q1. How to change gmail password what is web browser how to add account in gmail
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - it was an awsome interview experience
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Salary Discussions, Hike & Promotions
2w
a senior consultant
Retention offer
Hello,
Current offer from CG - Total 21.5L, fixed as 19.4 and rest bonus
Retention offer from Deloitte - Total 19.1, fixed as 15.5 and rest bonus (4L)
I understand the offer is less but my manager explained that Deloitte's hikes are better in the market and on an average, I can get 15% every year with good performance.
The same hikes in CG are around 5-6% so financially, my salary growth will definitely be more in Deloitte.
Please give me suggestions. I have good management and projects in Deloitte with WLB but I would like to have some perspective on offered CTC too
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Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
Aptitude Test Round
General Questions regarding your experience in customer support
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via campus placement at Ness Wadia College of Commerce, Pune and was interviewed in Oct 2022.
1 Interview Round
1
One-on-one Round (3 Questions)
- Q1. Digference between data science and data analytics View Answers (2)
- Q2. What are your strengths Add Answer
- Q3. What are your weakness View Answers (1)
Interview Preparation Tips
Topics to prepare for NielsenIQ Customer Service Associate interview:
- Data Analytics
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before May 2023.
1 Interview Round
1
One-on-one Round (3 Questions)
- Q1. Tell me about yourself? Add Answer
- Q2. How you spend your last birthday Add Answer
- Q3. How you spend your last weekend Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident. They will just check your communication skills.
I applied via Naukri.com and was interviewed in Aug 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (1 Question)
- Q1. Introducing yourself Add Answer
3
One-on-one Round (1 Question)
- Q1. There will be a manager or team leader will taking your round of interview Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident all the time you answer and try not be nervouse, scared,and. Fear
I applied via Referral and was interviewed before Dec 2021.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Tell me about yourself, your hobbies. Add Answer
- Q2. What keeps you motivated? Add Answer
3
HR Round (2 Questions)
- Q1. Why do you want to work for Accenture? Add Answer
- Q2. Why do you want to change your job? Add Answer
4
Online versant test Round (1 Question)
- Q1. This is like any other Pearson test Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Need to have some technical knowledge and you can crack it easily.
I applied via Naukri.com and was interviewed in Aug 2020.
3 Interview Rounds
Interview Questions
- Q1. What do you understand by customer care service?
View Answers (87)
- Q2. Why customer care service is important for a company?
View Answers (25)
- Q3. Why customer care service is important during this COVID-19 pandemic?
View Answers (13)
- Q4. What do you understand by Apologize?
View Answers (9)
- Q5. What all changes would you like to do in your city and why?
View Answers (4)
- Q6. How this COVID-19 pandemic has been infected our economy?
View Answers (8)
- Q7. What do you understand by women impowerment?
View Answers (10)
- Q8. Tell us something about your hobbies.
View Answers (4)
- Q9. If the customer is not satisfied with your answer so what will you do to satisfied him with your answer?
View Answers (19)
Interview Preparation Tips
Interview preparation tips for other job seekers - * Be confident
* Quick answerable
* Talk in English
* Clear pronounciation
* Be polite
* Should have knowledge about current issues
* Quick answerable
* Talk in English
* Clear pronounciation
* Be polite
* Should have knowledge about current issues
I applied via Recruitment Consultant and was interviewed before Jan 2021.
3 Interview Rounds
Interview Questions
- Q1. They were random questions to check communication skills
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - For first timers interview may seem to be a tough part to clear but only thing I would suggest don't get nervous and be on point for very questions asked
I applied via Walk-in and was interviewed before Nov 2020.
1 Interview Round
Interview Questions
- Q1. Got a call by a customer and they complain about water got spoiled? How to solve that issue?
Add Answer
- Q2. My answer was ill say sorry about the inconvinence about the product and then ill be sending one of our executive to them to check on the product weathee it got...read more
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Always keep your mind calm and answer the questions if u dont have any idea about the question on what interviewer is asking answer them that uk abt it or not but dont be tensed or worried
I applied via Naukri.com and was interviewed in Aug 2020.
1 Interview Round
Interview Questions
- Q1. Tell me about yourself
View Answers (3)
- Q2. Choose a topic and speak accordingly for atleast 2 minutes
View Answers (2)
- Q3. Tell me about your family
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Just be confident and don't repeat yourself.
Don't use fillers and try to keep everything to the point
Don't use fillers and try to keep everything to the point
TELUS International Philippines Interview FAQs
How many rounds are there in TELUS International Philippines Customer Service Associate interview for experienced candidates?
TELUS International Philippines interview process for experienced candidates usually has 4 rounds. The most common rounds in the TELUS International Philippines interview process for experienced candidates are Resume Shortlist, HR and Aptitude Test.
What are the top questions asked in TELUS International Philippines Customer Service Associate interview for experienced candidates?
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Customer Service Associate Interview Questions from Similar Companies
TELUS International Philippines Customer Service Associate
Salary
based on 27 salaries
₹2
L/yr - ₹4.2
L/yr
7%
more
than the average Customer Service Associate Salary in India
View more details
TELUS International Philippines Customer Service Associate Reviews and Ratings
based on 9 reviews
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