TELUS Digital Customer Service Associate Interview Questions and Answers

Q1. Tell me about your last day at your last company.
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Q2. Tell me about your most memorable day
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It was a voice versant about basic grammar and your pronounciation.

Q1. They will ask about you and your background and also test your IQ
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Q1. How do you handle interactions with an angry customer?
Ans. 
I remain calm, listen actively, and empathize with the customer to resolve their issues effectively.
• Stay calm and composed: For example, if a customer is yelling, I take a deep breath and maintain a steady tone.

• Listen actively: I let the customer express their frustrations without interrupting, showing that I value their concerns.

• Empathize: I acknowledge their feelings by saying, 'I understand why you're upset; that mu...read more
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Q2. Tell me your mother daily routine or how did you spent your last weekend
Ans. 
My mother starts her day early, balancing household chores, work, and family time, making every moment count.
• Wakes up at 6 AM to prepare breakfast for the family.

• Spends an hour exercising or doing yoga to stay fit.

• Works from home, managing her tasks while keeping an eye on the kids.

• Prepares lunch and dinner, often trying new recipes.

• In the evenings, she dedicates time to family activities like board games or movie nigh
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