Customer care service is crucial during COVID-19 pandemic to ensure customer satisfaction and safety.

• Customers may have concerns or questions about safety measures and policies

• Customers may need assis...read more

Because he can't go out that's why the customer care service is important

Customer care service is very necessary to solve our company related problem faced by the customer at COVID-19 time

Yes it is .

No one should come out

They solve their problems by contacting the customer service.

The covid panamadic suffer to everyone . So the role of customer care is very important for customers for his problem about the product so customer care help solve his problem safely.

The covid pandemic suffer to a everyone .the customer care support to a help to people,the customer care intrastions followed by every one.

Customer care service is important during covid 19 pandemic because every customer is scared of this pandemic now he can't go out

कोरोनावायरस के समय में, मौजूदा ग्राहकों को बनाए रखने और नए हासिल करने के लिए अच्छी ग्राहक सेवा महत्वपूर्ण है। अपने व्यवसाय को महामारी का शिकार न होने दें।

In the time of coronavirus, good customer service is crucial to maintain existing customers and gain new ones.

Customer care service is important during covid 19 pandemic because every customer is scared of this pandemic now he can't go out

During the COVID-19 pandemic, individuals and businesses are facing tough financial decisions. As many find themselves scaling back, companies must also ramp up their customer service to retain custom...read more

Most managers are struggling to navigate the impact Covid-19 is having on their organizations, but how the pandemic is affecting different parts of the enterprise varies dramatically from one department to the next. Where finance is grappling with critical questions of cash management, HR is dealing with stark choices about furloughs and layoffs, sales is trying to convince customers to continue to buy even as budgets are drying up, and IT is scrambling to support employees to be productive as they work from home.

One of hardest-hit departments is often customer service. To better understand the impact of this crisis on customer service departments, our team at Tethr (an AI and machine learning venture) recently completed a study of roughly 1 million customer-service calls involving more than 20 companies representing a broad cross-section of industries. All of these calls took place between March 11, when Covid-19 was declared a pandemic by the WHO, and March 26. Our analysis used a proprietary 250-variable algorithm that allowed us to score the effort level of a customer’s interaction — ranging from “difficult” to “easy” for the customer to accomplish their goal — as well as the underlying drivers behind those scores.