Teleperformance TSE Interview Questions and Answers

Customer experience refers to the overall impression a customer has of a company based on all interactions and touchpoints.

• It includes all interactions and touchpoints a customer has with a company

• It encompasses the emotional, physical, and psychological aspects of the customer's experience

• It can be influenced by factors such as customer service, product quality, and brand reputation

• Examples include ease of use of a we...read more

Customer satisfaction is the measure of how happy and content a customer is with a product or service.

• It is the result of meeting or exceeding customer expectations.

• It can be measured through surveys, feedback, and reviews.

• It is important for customer retention and loyalty.

• Examples of factors that contribute to customer satisfaction include quality, price, customer service, and convenience.