Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Teleperformance Team. If you also belong to the team, you can get access from here

Teleperformance Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Teleperformance Telecaller Interview Questions and Answers for Experienced

Updated 22 Nov 2024

Teleperformance Telecaller Interview Experiences for Experienced

4 interviews found

Telecaller Interview Questions & Answers

user image Anonymous

posted on 24 Oct 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Name date of birth location experience

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Ap ye company kyn join krna chate ho

Telecaller Interview Questions & Answers

user image Anonymous

posted on 1 Jun 2022

I applied via Apna Jobs and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction and
Round 2 - Communication skills 

(1 Question)

  • Q1. The used versant app for test

Interview Preparation Tips

Interview preparation tips for other job seekers - After qualified they informing due to my mother tongue is problem

Telecaller Interview Questions Asked at Other Companies for Experienced

Q1. 1.What is the Excel? Excel is a short cut method and easy to meth ... read more
asked in Jio
Q2. What do you know about bop ?
Q3. How do get back your money from someone who borrowed from you?
Q4. How do you get Back your money back from someone who borrowed fro ... read more
Q5. What eligibility criteria should be met to qualify for a loan?

Telecaller Interview Questions & Answers

user image Anonymous

posted on 27 Mar 2022

I applied via Walk-in and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. What are your salary expectations?

Interview Preparation Tips

Topics to prepare for Teleperformance Telecaller interview:
  • Photography
Interview preparation tips for other job seekers - Pump yourself up and stay positive

Telecaller Interview Questions & Answers

user image Anonymous

posted on 26 Jan 2022

I applied via Walk-in and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me something abt ur self
  • Q2. How many year u have working experience
  • Q3. Why u left the last job.reason
  • Q4. Wat kind of cms u use to handle in ur last job
  • Q5. Tell me something abt ur last process

Interview Preparation Tips

Interview preparation tips for other job seekers - R u aware abt the company.he might give u one topic to tell u to share ur view on the topic

Teleperformance interview questions for designations

 Customer Care Executive

 (189)

 Customer Service Executive

 (154)

 Customer Service Associate

 (131)

 Customer Support Executive

 (79)

 Technical Support Executive

 (42)

 Analyst

 (35)

 Team Lead

 (30)

 Customer Support Associate

 (29)

Interview questions from similar companies

Interview Questionnaire 

3 Questions

  • Q1. How to manage a cutomer who is not happy
  • Ans. 

    Listen to their concerns, empathize, apologize, offer solutions, and follow up.

    • Listen actively to their complaints and let them vent their frustrations.

    • Empathize with their situation and acknowledge their feelings.

    • Apologize for any inconvenience caused and take responsibility for the issue.

    • Offer solutions to resolve the problem and ask for their input.

    • Follow up with the customer to ensure their satisfaction and build t...

  • Answered by AI
  • Q2. How to manage multiple caller at a time
  • Ans. 

    To manage multiple callers, prioritize calls, use call scripts, and utilize call center software.

    • Prioritize calls based on urgency and importance

    • Use call scripts to ensure consistency and efficiency

    • Utilize call center software to manage and track calls

    • Train telecallers to handle multiple calls simultaneously

    • Take breaks to avoid burnout and maintain focus

  • Answered by AI
  • Q3. What you do if some one force you to help out of call
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jul 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Can you explain about yourself?
  • Ans. 

    I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.

    • Experienced in customer service and sales roles

    • Strong communication skills both verbal and written

    • Ability to work well under pressure and meet targets

    • Passionate about providing excellent customer service

    • Proficient in using CRM systems and Microsoft Office

  • Answered by AI
  • Q2. Where were you employed previously?
  • Ans. 

    I was previously employed at XYZ Company as a Telecaller for 2 years.

    • Worked at XYZ Company as a Telecaller for 2 years

    • Handled inbound and outbound calls to assist customers

    • Achieved monthly targets consistently

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Avoid visiting this place; the working culture and management are exceedingly poor, and there is no work-life balance. The only expectation is to work continually.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jul 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Language skills
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a highly motivated and experienced Tele Caller with excellent communication skills.

    • Experienced Tele Caller with a track record of achieving sales targets

    • Strong communication skills, both verbal and written

    • Ability to build rapport with customers and handle objections effectively

    • Proficient in using CRM software and maintaining accurate customer records

    • Proactive in identifying opportunities for upselling and cross-se...

  • Answered by AI
  • Q2. Related about your experience like how to convince the customers
  • Q3. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - I think we should give your answers fully confidential because they all see the attitude and body gesture
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Company Website and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a dedicated and enthusiastic Tele Caller with excellent communication skills and a passion for helping customers.

    • Experienced in making outbound calls to potential customers

    • Skilled in explaining products and services to customers

    • Strong ability to handle objections and provide solutions

    • Proficient in using CRM software to track customer interactions

  • Answered by AI
  • Q2. What is your hobby
  • Ans. 

    My hobby is painting. I love expressing my creativity through colors and shapes on canvas.

    • I enjoy experimenting with different painting techniques such as acrylic, watercolor, and oil painting

    • I often find inspiration from nature, landscapes, and emotions for my artwork

    • Attending art classes and workshops helps me improve my skills and learn new techniques

  • Answered by AI

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Telecaller interview for experienced candidates?
Teleperformance interview process for experienced candidates usually has 2 rounds. The most common rounds in the Teleperformance interview process for experienced candidates are HR, Aptitude Test and One-on-one Round.
How to prepare for Teleperformance Telecaller interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Calling, Communication Skills, Customer Service, Sales and Telecalling.
What are the top questions asked in Teleperformance Telecaller interview for experienced candidates?

Some of the top questions asked at the Teleperformance Telecaller interview for experienced candidates -

  1. And HR basically give you any random topic and you've to speak on it for about ...read more
  2. The used versant app for t...read more
  3. Versant test Which is held from your mobile phone with the help of versent ...read more
How long is the Teleperformance Telecaller interview process?

The duration of Teleperformance Telecaller interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Teleperformance Telecaller Interview Process for Experienced

based on 1 interview

Interview experience

1
  
Bad
View more
Teleperformance Telecaller Salary
based on 348 salaries
₹1 L/yr - ₹5 L/yr
10% more than the average Telecaller Salary in India
View more details

Teleperformance Telecaller Reviews and Ratings

based on 187 reviews

4.0/5

Rating in categories

3.9

Skill development

3.8

Work-life balance

3.8

Salary

3.9

Job security

4.0

Company culture

3.6

Promotions

3.8

Work satisfaction

Explore 187 Reviews and Ratings
Customer Care Executive
6.4k salaries
unlock blur

₹0.9 L/yr - ₹7 L/yr

Customer Service Executive
6.3k salaries
unlock blur

₹0.8 L/yr - ₹6.5 L/yr

Customer Service Associate
5.4k salaries
unlock blur

₹0.9 L/yr - ₹6.2 L/yr

Team Lead
3.5k salaries
unlock blur

₹1.4 L/yr - ₹8 L/yr

Senior Customer Service Executive
2.9k salaries
unlock blur

₹1 L/yr - ₹5.5 L/yr

Explore more salaries
Compare Teleperformance with

Concentrix Corporation

3.7
Compare

iEnergizer

4.6
Compare

WNS

3.4
Compare

Infosys BPM

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview