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Listen to their concerns, empathize, apologize, offer solutions, and follow up.
Listen actively to their complaints and let them vent their frustrations.
Empathize with their situation and acknowledge their feelings.
Apologize for any inconvenience caused and take responsibility for the issue.
Offer solutions to resolve the problem and ask for their input.
Follow up with the customer to ensure their satisfaction and build t...
To manage multiple callers, prioritize calls, use call scripts, and utilize call center software.
Prioritize calls based on urgency and importance
Use call scripts to ensure consistency and efficiency
Utilize call center software to manage and track calls
Train telecallers to handle multiple calls simultaneously
Take breaks to avoid burnout and maintain focus
Top trending discussions
I applied via Job Portal and was interviewed in Jul 2024. There were 5 interview rounds.
Listening test and typing test while listening
I applied via Walk-in and was interviewed in Jul 2024. There were 3 interview rounds.
Easy aptitude test with grammar questions
I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
I applied via Approached by Company and was interviewed in Feb 2024. There were 5 interview rounds.
The short term internship on film making
The company assignment of work
What is the subject of case study
posted on 31 Jan 2025
I was interviewed in Jul 2024.
I applied via Walk-in and was interviewed in Jul 2023. There were 2 interview rounds.
It is subjective to determine the best company in India as it depends on various factors such as industry, revenue, growth, and reputation.
Some of the top companies in India across different industries include Tata Group, Reliance Industries, Infosys, HDFC Bank, and Hindustan Unilever Limited.
Factors to consider when determining the best company include market share, financial performance, innovation, corporate social ...
I applied via Company Website and was interviewed in Mar 2023. There were 2 interview rounds.
I was interviewed in Jul 2024.
based on 11 reviews
Rating in categories
Senior Process Consultant
1.9k
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| ₹1.5 L/yr - ₹5 L/yr |
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| ₹1.2 L/yr - ₹4.8 L/yr |
Process Associate
866
salaries
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Customer Relation Officer
715
salaries
| ₹0.9 L/yr - ₹6.1 L/yr |
Senior Process Associate
526
salaries
| ₹1.7 L/yr - ₹6 L/yr |
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