Teleperformance Customer Advisor Interview Questions and Answers

Q1. Tell me about your work profile, this was the only question asked to me in the HR Round.
Ans. I worked with Concentrix for over 2 years and the process I worked for was Macy's where I used to handle international customer queries through email and chat. It was a non- voice process and whatever queries related to our products that are listed on the website or their order status or any escalation for that matter, we used to handle them and try to finish in the first interaction itself.
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Q1. Tell me something about yourself and tell me about your last trip experience about wherever you had visited.
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Q2. Asked how much comfortable can I be doing this job offered.
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Q1. Tell me about yourself
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Multiple Aptitude and general questions

Multiple questions related to role and responsibilities

Q1. How will you work with stressed atmosphere will you give contribution in company betterment and how long will you work
Ans. All right here is your interview
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Grammer, basic english test

Q1. About yourself and your previous company
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Q2. Why should we hire you
Ans. 
I have extensive experience in senior advisory roles, a proven track record of success, and a strong ability to drive strategic initiatives.
• Proven track record of success in senior advisory roles

• Strong ability to drive strategic initiatives

• Extensive experience in the field

• Ability to provide valuable insights and guidance to senior leadership
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Q1. Basic Grammer, repeat a recorded voice, essay on a topic of 200 words
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Q2. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples include answering phone calls, responding to emails, and
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Q3. What do you understand by BPO?
Ans. 
BPO stands for Business Process Outsourcing.
• BPO involves contracting out specific business processes to a third-party service provider.

• This can include functions such as customer service, accounting, and human resources.

• BPO is often used to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.

• BPO can be done domestically or internationally, with countries like India and the ...read more
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Q4. Given a situation like last sunday went to the mall , describe it.
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Q5. 3 round is versant test
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Q6. Last round is video call round
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Q1. Give me your introduction please?
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Q2. What is Customer Service?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples of customer service include phone support, email
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Q3. How can you handle a Aggressive Customer?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and seek help if necessary.
• Remain calm and composed

• Listen actively and let the customer vent their frustration

• Empathize with the customer and acknowledge their feelings

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Seek help from a supervisor or manager if necessary
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Q4. Tell me about your memorable day?
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Q5. Why do you want to join BPO?
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Q6. Why should we Hire you?
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Q7. What is your hobbies?
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Q8. What is your strength?
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Q9. What is your weakness?
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Q10. Are you aware about your job role?
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Q11. What skill does a customer service should have?
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Q12. What is self confidence?
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Q13. Tell me about your last birthday?
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Q1. Who is your Idol, tell me something about him /her ?
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Q2. What is inbound and outbound?
Ans. 
Inbound refers to receiving calls or messages from customers, while outbound refers to making calls or sending messages to customers.
• Inbound customer service involves answering calls, emails, or chats from customers who need assistance.

• Outbound customer service involves making calls or sending messages to customers for various reasons such as follow-ups, surveys, or sales.

• Inbound and outbound can also refer to marketin...read more
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Q3. Do you any question?
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