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Teleperformance Collections Executive Interview Questions and Answers

Updated 19 Mar 2022

Teleperformance Collections Executive Interview Experiences

1 interview found

I applied via Walk-in and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked - about myself, talking on a topic for a minute, they also check how dedicated you are to work.

Interview Preparation Tips

Interview preparation tips for other job seekers - Show strong dedication , don't them where you belong to, where you got education untill they ask proactively for the same. Initially tell them your current staying address.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(6 Questions)

  • Q1. Anyone qution ask how to collect credit card payment
  • Q2. Self and experience.
  • Q3. Where r u working
  • Q4. Where are you working
  • Q5. Self and experience,where working
  • Q6. U have experince letter

Interview Preparation Tips

Interview preparation tips for other job seekers - i m not working currently plz give chance to work with wns bec its a my life is survive good after work with this company WNS.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction, why you choose BPO
  • Q2. What is credit card and debit card
  • Ans. 

    Credit card and debit card are payment cards issued by financial institutions for making purchases and transactions.

    • Credit card allows users to borrow money from the card issuer up to a certain limit, which must be paid back with interest.

    • Debit card deducts funds directly from the user's bank account when making a purchase.

    • Credit cards often come with rewards and benefits, while debit cards do not.

    • Both cards can be use...

  • Answered by AI
Round 3 - Technical 

(3 Questions)

  • Q1. Self introduction, what I did after my graduation, why I want to work in iEnergizer, say something about the company
  • Q2. Where do you see yourself after 5 years, difference between debit card and credit card
  • Q3. Say something about your family
Round 4 - Assignment 

Self introduction, what I did after my graduation, why you want to work in iEnergizer

I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

It's about any thing like favourite sport's or favourite person

Round 3 - HR 

(2 Questions)

  • Q1. Hr discussion about the salary and process
  • Q2. Do you have any experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Q connect is good company we having all good facilities
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why u want to joint the firm ?
Round 3 - One-on-one 

(1 Question)

  • Q1. Talk about yourself

I applied via Naukri.com and was interviewed in Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What is the best way to recover the amount
  • Ans. 

    The best way to recover the amount is through a systematic approach that includes effective communication, negotiation, and legal action if necessary.

    • Establish clear and open lines of communication with the debtor

    • Understand the reasons for non-payment and address any concerns or disputes

    • Negotiate a repayment plan that is feasible for the debtor

    • Regularly follow up and remind the debtor of their outstanding debt

    • Consider ...

  • Answered by AI
  • Q2. WhAt is your way of dealing with stubborn customer
  • Ans. 

    My way of dealing with stubborn customers is to remain calm, empathize with their concerns, and find a mutually beneficial solution.

    • Stay calm and composed

    • Listen actively to understand their concerns

    • Empathize with their situation

    • Offer alternative solutions

    • Negotiate and find a win-win outcome

    • Maintain professionalism and patience

  • Answered by AI
  • Q3. How do we recognise the customer paying possiblity
  • Ans. 

    Customer paying possibility can be recognised by analysing their credit history, income, expenses and payment behaviour.

    • Check credit score and credit history

    • Assess income and expenses

    • Observe payment behaviour and patterns

    • Consider any outstanding debts or loans

    • Look for any bankruptcies or legal actions against the customer

  • Answered by AI
  • Q4. Best method of knowing your customer
  • Ans. 

    The best method of knowing your customer is through proper documentation and verification.

    • Collect and verify customer's personal information such as name, address, phone number, and email.

    • Check customer's credit history and payment behavior.

    • Verify customer's employment status and income.

    • Obtain references from other creditors or business partners.

    • Use online tools and social media to gather additional information.

    • Regular...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi friends,

Before you start the interview go through the co. Profile and the job position based on it have some brief knowledge all you need is confidence confidence confidence to tackle the interviewer instead of getting panic you need to be relaxed

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join in R1

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all should prepare for the interview and also have to go through about the company description. Well, some may be similar but some may not. Should have confident, all you got to do is just say what you know.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(6 Questions)

  • Q1. Anyone qution ask how to collect credit card payment
  • Q2. Self and experience.
  • Q3. Where r u working
  • Q4. Where are you working
  • Q5. Self and experience,where working
  • Q6. U have experince letter

Interview Preparation Tips

Interview preparation tips for other job seekers - i m not working currently plz give chance to work with wns bec its a my life is survive good after work with this company WNS.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction, why you choose BPO
  • Q2. What is credit card and debit card
  • Ans. 

    Credit card and debit card are payment cards issued by financial institutions for making purchases and transactions.

    • Credit card allows users to borrow money from the card issuer up to a certain limit, which must be paid back with interest.

    • Debit card deducts funds directly from the user's bank account when making a purchase.

    • Credit cards often come with rewards and benefits, while debit cards do not.

    • Both cards can be use...

  • Answered by AI
Round 3 - Technical 

(3 Questions)

  • Q1. Self introduction, what I did after my graduation, why I want to work in iEnergizer, say something about the company
  • Q2. Where do you see yourself after 5 years, difference between debit card and credit card
  • Q3. Say something about your family
Round 4 - Assignment 

Self introduction, what I did after my graduation, why you want to work in iEnergizer

I applied via AmbitionBox and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be honest with your years of experience. All information you share will be verified at the time of joining.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction and work experience work knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Axis bank me Agriculture process me customer collection

Teleperformance Interview FAQs

How to prepare for Teleperformance Collections Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Food Costing, SOP, Salesforce, Advanced Excel and Analytics.

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Teleperformance Collections Executive Salary
based on 101 salaries
₹1.2 L/yr - ₹3.5 L/yr
23% less than the average Collections Executive Salary in India
View more details

Teleperformance Collections Executive Reviews and Ratings

based on 37 reviews

4.1/5

Rating in categories

3.7

Skill development

3.8

Work-life balance

3.4

Salary

3.8

Job security

3.9

Company culture

3.2

Promotions

3.8

Work satisfaction

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