Tech Mahindra Associate Voice Interview Questions and Answers

Q1. Something about myself and how confident I am..
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Aptitude test assess the candidate’s cognitive abilities ,skills and potential for learning.

A group discussion is a structured conversation among a group of people usually 6-12 participants , moderated by facilitator.

Q1. Can you tell me about yourself?
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Q2. Why do you want to work for company
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Q3. What are your greatest strengths and weaknesses?
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Q4. How do you handle change or unexpected situations?
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Q5. What are your greatest strengths and weaknesses?
Ans. 
My greatest strength is my ability to communicate effectively and empathize with customers. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication skills - able to convey information clearly and concisely

• Strength: Empathy towards customers - able to understand their needs and concerns

• Weakness: Being overly detail-oriented - sometimes spend too much time focusing on minor details

• W...read more
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Q6. How do you handle chane or unexpected situations?
Ans. 
I handle change or unexpected situations by staying calm, assessing the situation, and adapting quickly.
• Stay calm and composed

• Assess the situation and understand the impact

• Adapt quickly and come up with a solution

• Communicate effectively with team members or customers
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Voice Process Executive with a strong background in customer service and communication skills.
• Over 5 years of experience in handling customer queries and providing solutions over the phone

• Proficient in using CRM software to track customer interactions and resolve issues efficiently

• Excellent communication skills with a focus on active listening and problem-solving

• Ability to work under pr...read more
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Q2. Why are you interested in this position?
Ans. 
I am interested in this position because I have a passion for customer service and enjoy helping people over the phone.
• I have strong communication skills and enjoy interacting with others.

• I am detail-oriented and can handle multiple tasks efficiently.

• I have previous experience in a similar role, where I excelled in resolving customer issues.

• I am excited about the opportunity to work in a dynamic and fast-paced environm
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Q1. Self intro about yourself
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Q1. Self intro about yourself
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Q2. Why did you choose this field
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Q1. 1.About your native place?
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Q2. 2. How to Make tea in 2 members?
Ans. 
To make tea for 2 members, boil water, add tea leaves, sugar, milk, and let it simmer for a few minutes.
• Boil 2 cups of water in a pot

• Add 2 teaspoons of tea leaves and let it brew for 2-3 minutes

• Add 2 teaspoons of sugar and stir well

• Add 1/2 cup of milk and let it simmer for 2-3 minutes

• Strain the tea into 2 cups and serve hot
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