BT Group Associate Voice Interview Questions and Answers

Round: Test
Experience: In this round, all the candidates were made to sit in a lab where desktops were installed. The test was an online one of 1 hour duration. We all were provided with unique registration IDs and passwords. After we logged in, we had to first fill up a candidate registration form and then the test started. The first section was to test our English skills; vocabulary, grammar etc. The second section was of numerical abilities and the last section consisted of live customer handling case.
Tips: The most important aspect of clearing this round is your presence of mind. You have to be mentally alert to answer the questions within a limited time frame.
Second, be quick in estimating the answers. Try eliminating the wrong answers altogether initially.
Duration: 1 hour

Round: Extempore
Experience: After the results of the test were declared and elimination of candidates based on their test scores, we had an extempore round next. During this round, one of the HRs' came over carrying a long sheet of paper with her. There were a total of 75 topics and each one of us had to choose a random number and then speak for two minutes on the topic corresponding to that number.
Tips: The main trick to get through this round is to be fluent. More than the topic, the HR tries to judge us through our fluency, so even if you can't find anything relevant to speak about the concerned topic, you should still keep on speaking something.
Another trick is to consider that you are alone in the room. This helps counter the nervousness that one may feel while speaking in front of everyone.

Round: Technical + HR Interview
Experience: The remaining candidates, after elimination from the Extempore round, were made to attend two levels of the Operations Manager Rounds next.
Tips: The main trick during this round is to keep calm and answer with the flow. The moment the operations manager sees that you are getting nervous, they will disqualify you.
Be precise and to the point while answering what is asked. Don't beat around the bush. The operations manager may tend to get irritated with that.
Try speaking the truth at most times, they can easily catch when you lie.