NTT Data Voice Process Executive Interview Questions and Answers

Q1. Tell me something about yourself?
Ans. 
I am a dedicated and hardworking individual with a passion for customer service and communication.
• I have a Bachelor's degree in Communication Studies.

• I have previous experience working in customer service roles.

• I am proficient in handling customer queries and providing solutions.

• I am a good listener and have excellent communication skills.

• I am a team player and enjoy working in a fast-paced environment.
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Q2. What are you hobbies?
Ans. 
My hobbies include reading, painting, and hiking.
• Reading: I enjoy reading fiction novels and self-help books.

• Painting: I like to paint landscapes and abstract art in my free time.

• Hiking: I love exploring nature trails and challenging myself with new hikes.
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Q1. Why do you want to join genpact?
Ans. 
I want to join Genpact because of its reputation for providing excellent career growth opportunities and a positive work environment.
• Genpact is known for its strong focus on employee development and training programs.

• I am impressed by Genpact's commitment to innovation and technology in the outsourcing industry.

• I believe that working at Genpact will allow me to enhance my skills and contribute to the company's success.

• ...read more
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Q2. What your short and long term goals?
Ans. 
My short term goal is to enhance my communication skills and excel in my role as a Voice Process Executive. My long term goal is to progress into a leadership position within the company.
• Short term goal: Improve communication skills through training and practice

• Short term goal: Meet or exceed performance targets consistently

• Long term goal: Develop leadership qualities by taking on additional responsibilities

• Long term g...read more
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Q1. What is your favourite hobby?
Ans. 
My favourite hobby is painting. I find it relaxing and therapeutic.
• I enjoy experimenting with different painting techniques and styles

• I often paint landscapes and abstract art

• Painting allows me to express my creativity and emotions

• I attend painting workshops to learn new skills and techniques
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Q2. How does a bank generates revenue?
Ans. 
Banks generate revenue through various sources such as interest on loans, fees for services, investment income, and trading activities.
• Interest on loans: Banks earn revenue by charging interest on loans provided to customers.

• Fees for services: Banks charge fees for services such as account maintenance, ATM usage, and wire transfers.

• Investment income: Banks generate revenue through investments in securities, bonds, and ...read more
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Q1. Why you want to do Voice process job
Ans. 
I enjoy interacting with people and using my communication skills to assist others.
• Enjoy helping customers resolve issues

• Good communication skills

• Comfortable speaking on the phone

• Ability to multitask and problem solve

• Desire to work in a fast-paced environment
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Q1. Sentence construction, Repeat the sentences
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Q2. Storytelling, Basic questions
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Assessing your ability to understand and process written infarction

Q1. Give your intro
Ans. 
I am a dedicated and experienced Voice Process Executive with a strong background in customer service and communication skills.
• Experienced in handling customer queries and providing solutions

• Proficient in using voice process tools and software

• Strong communication skills in English and other languages

• Ability to work under pressure and meet targets

• Previous experience in a similar role at XYZ company
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Q2. Why you want to work in bpo
Ans. 
I want to work in BPO because I enjoy interacting with people, solving problems, and providing excellent customer service.
• Enjoy interacting with people

• Solving problems

• Providing excellent customer service
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Q3. Why You want to join cognizant
Ans. 
I want to join Cognizant because of its reputation for providing excellent training and growth opportunities in the voice process industry.
• Cognizant is known for its strong training programs which will help me enhance my skills in the voice process domain

• I am impressed by Cognizant's reputation for providing growth opportunities and career advancement

• I believe that working at Cognizant will provide me with a platform t
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Human Resources management team

Q1. About college days?
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Q1. Tell me about yourself
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Q2. Say something about social media
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Q1. About your favourite colour
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Q1. Tell me About yourself
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Q2. How can you solve customer problem
Ans. 
To solve customer problems, I actively listen to their concerns, empathize with their situation, and provide effective solutions.
• Active listening: I attentively listen to the customer's problem to fully understand their concerns.

• Empathy: I put myself in the customer's shoes to understand their emotions and frustrations.

• Effective communication: I communicate clearly and concisely to provide solutions that address the cu...read more
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