Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Cognizant Team. If you also belong to the team, you can get access from here

Cognizant Verified Tick

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

Cognizant Voice Process Executive Interview Questions, Process, and Tips

Updated 10 Jan 2025

Top Cognizant Voice Process Executive Interview Questions and Answers

View all 8 questions

Cognizant Voice Process Executive Interview Experiences

33 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
  • Q2. Speak any topic for 2 min
Round 2 - Assignment 

Amcat Exam should be minimum 3 subjects

Round 3 - Technical 

(2 Questions)

  • Q1. About the Job Info and details
  • Q2. Work process are you ok with that

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare Well and Attempt the Interview
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Self introduction
  • Q2. Coustomer support

Interview Preparation Tips

Interview preparation tips for other job seekers - Plz share the feedback and clearly explained

Voice Process Executive Interview Questions Asked at Other Companies

asked in Amazon
Q1. How to solve a problem of customer
asked in Flipkart
Q2. What is customer service? Is the support you offer ur customer be ... read more
asked in Amazon
Q3. When a customer is angery how you handle this time
Q4. What is Bpo and why you choice Bpo?
asked in Wipro
Q5. What is c language? When c language developed
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(3 Questions)

  • Q1. Give your intro
  • Ans. 

    I am a dedicated and experienced Voice Process Executive with a strong background in customer service and communication skills.

    • Experienced in handling customer queries and providing solutions

    • Proficient in using voice process tools and software

    • Strong communication skills in English and other languages

    • Ability to work under pressure and meet targets

    • Previous experience in a similar role at XYZ company

  • Answered by AI
  • Q2. Why you want to work in bpo
  • Ans. 

    I want to work in BPO because I enjoy interacting with people, solving problems, and providing excellent customer service.

    • Enjoy interacting with people

    • Solving problems

    • Providing excellent customer service

  • Answered by AI
  • Q3. Why You want to join cognizant
  • Ans. 

    I want to join Cognizant because of its reputation for providing excellent training and growth opportunities in the voice process industry.

    • Cognizant is known for its strong training programs which will help me enhance my skills in the voice process domain

    • I am impressed by Cognizant's reputation for providing growth opportunities and career advancement

    • I believe that working at Cognizant will provide me with a platform t

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Recruitment Consulltant and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced professional with a background in customer service and communication skills.

    • I have over 5 years of experience in customer service roles

    • I am proficient in handling customer queries and resolving issues efficiently

    • I have strong communication skills, both written and verbal

    • I am a team player and enjoy working in a fast-paced environment

    • I am adaptable and quick to learn new processes and sy

  • Answered by AI
  • Q2. Roles and responsibilities
Round 2 - Technical 

(2 Questions)

  • Q1. How to handle an angry customer
  • Ans. 

    Listen actively, empathize with the customer, remain calm, apologize, offer solutions, follow up.

    • Listen to the customer's concerns without interrupting

    • Empathize with the customer's emotions and show understanding

    • Remain calm and composed, do not take the anger personally

    • Apologize for the inconvenience caused, even if it wasn't your fault

    • Offer solutions to resolve the issue and meet the customer's needs

    • Follow up with the

  • Answered by AI
  • Q2. Why did you leave your previous organization
  • Ans. 

    Seeking new opportunities for career growth and development.

    • Looking for a new challenge and opportunity to learn and grow

    • Desire for career advancement and professional development

    • Seeking a better work-life balance

    • Relocation to a new city or country

    • Company downsizing or restructuring

  • Answered by AI

Cognizant interview questions for designations

 Voice Process

 (3)

 NON Voice Process

 (9)

 Senior Voice Process Executive

 (8)

 Non Voice Process Executive

 (3)

 International Voice Process Executive

 (1)

 Non Voice Process Associate

 (20)

 Non Voice Process Customer Care Executive

 (2)

 NON Voice

 (2)

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About my last job description?
  • Q2. Why I couldn't find the experience letter

Get interview-ready with Top Cognizant Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Highest qualification
  • Q2. Willing to work shifts
  • Ans. 

    Yes, I am willing to work shifts as required for the role.

    • I am flexible with my schedule and understand the importance of working different shifts.

    • I have previous experience working in roles that required shift work.

    • I am committed to meeting the needs of the job, even if it means working non-traditional hours.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is your strength
  • Q2. Tell me about digital marketing
  • Ans. 

    Digital marketing is the use of online platforms and technologies to promote products or services.

    • Digital marketing includes strategies such as social media marketing, email marketing, search engine optimization (SEO), and pay-per-click (PPC) advertising.

    • It allows businesses to reach a larger audience, target specific demographics, and track the effectiveness of their campaigns.

    • Examples of digital marketing tools inclu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Am ready to face aptitude test

Round 2 - Group Discussion 

Group discussion with topics GD. And current affairs digital payment is good. india should go completele cash less. Government should reduce tax on oil and petroleum products. Bullet train is the need of moment. We should have a uniform civil code. india should legalises sorrogacy.

Interview Preparation Tips

Interview preparation tips for other job seekers - Tips for getting leads one Be present on social media 2. Network with all levels 3.Use subject lines that get attention 4 Establish rapport early and often.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Just an incompleted self intro
  • Q2. No other questions asked

Interview Preparation Tips

Interview preparation tips for other job seekers - please be patience and ask the questions releted to the role
dont fool the candidates who came for interview my sincere request was please ask more questions about the role. dont ask only self intro and dont decide this candidate was not fit for the job
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(6 Questions)

  • Q1. State the difference between heap memory and stack memory.
  • Ans. 

    Heap memory is dynamic memory allocated during runtime, while stack memory is static memory allocated at compile time.

    • Heap memory is used for dynamic memory allocation, while stack memory is used for static memory allocation.

    • Heap memory is slower to access compared to stack memory.

    • Heap memory is managed by the programmer, while stack memory is managed by the compiler.

    • Examples: Variables declared using 'new' keyword in ...

  • Answered by AI
  • Q2. Explain the concept of reentrancy
  • Ans. 

    Reentrancy is the ability of a program to be interrupted in the middle of a task and then continue that task from where it left off.

    • Reentrancy allows a program to handle multiple tasks simultaneously by pausing one task to work on another.

    • It is commonly used in multi-threaded programming to ensure that multiple threads can access the same code without interfering with each other.

    • An example of reentrancy is a function t...

  • Answered by AI
  • Q3. Difference between c and c++
  • Ans. 

    C is a procedural programming language while C++ is an object-oriented programming language.

    • C is a procedural programming language, while C++ is a combination of procedural and object-oriented programming.

    • C does not support classes and objects, while C++ does.

    • C does not have features like inheritance, polymorphism, and encapsulation which are present in C++.

    • C++ allows function overloading and operator overloading, whic

  • Answered by AI
  • Q4. What are static binding and dynamic binding
  • Ans. 

    Static binding is resolved at compile time, while dynamic binding is resolved at runtime.

    • Static binding is also known as early binding, where the method call is resolved at compile time based on the type of reference variable.

    • Dynamic binding is also known as late binding, where the method call is resolved at runtime based on the actual object type.

    • Static binding is faster but less flexible, while dynamic binding is slo...

  • Answered by AI
  • Q5. What are static binding and dynamic binding
  • Ans. 

    Static binding and dynamic binding are two types of binding in programming languages.

    • Static binding is done at compile time, where the method to be called is determined by the compiler based on the type of the object reference.

    • Dynamic binding is done at runtime, where the method to be called is determined by the JVM based on the actual type of the object.

    • Static binding is also known as early binding, while dynamic bind...

  • Answered by AI
  • Q6. Explain the full definition of c++
  • Ans. 

    C++ is a high-level programming language known for its efficiency and flexibility.

    • C++ is an object-oriented programming language

    • It supports features like classes, inheritance, polymorphism, and encapsulation

    • C++ allows for both high-level and low-level programming

    • It is widely used in developing system software, application software, device drivers, embedded software, and games

  • Answered by AI
Round 3 - Assignment 

Speak in English for 10 mins in some topic

Interview Preparation Tips

Interview preparation tips for other job seekers - I suitable for this job

Skills evaluated in this interview

Cognizant Interview FAQs

How many rounds are there in Cognizant Voice Process Executive interview?
Cognizant interview process usually has 2-3 rounds. The most common rounds in the Cognizant interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Cognizant Voice Process Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Cognizant. The most common topics and skills that interviewers at Cognizant expect are voice process, Communication Skills, Bpo Voice, customer support and voice support.
What are the top questions asked in Cognizant Voice Process Executive interview?

Some of the top questions asked at the Cognizant Voice Process Executive interview -

  1. What are static binding and dynamic bind...read more
  2. State the difference between heap memory and stack memo...read more
  3. how to handle an angry custo...read more
How long is the Cognizant Voice Process Executive interview process?

The duration of Cognizant Voice Process Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Cognizant Voice Process Executive Interview Process

based on 37 interviews

3 Interview rounds

  • Resume Shortlist Round
  • One-on-one Round
  • HR Round
View more
Cognizant Voice Process Executive Salary
based on 245 salaries
₹1.8 L/yr - ₹5 L/yr
20% more than the average Voice Process Executive Salary in India
View more details

Cognizant Voice Process Executive Reviews and Ratings

based on 68 reviews

4.0/5

Rating in categories

3.8

Skill development

3.9

Work-life balance

3.7

Salary

4.2

Job security

4.1

Company culture

3.3

Promotions

3.7

Work satisfaction

Explore 68 Reviews and Ratings
Associate
72.2k salaries
unlock blur

₹5.2 L/yr - ₹16 L/yr

Programmer Analyst
55.6k salaries
unlock blur

₹2.4 L/yr - ₹9.4 L/yr

Senior Associate
49.5k salaries
unlock blur

₹8.9 L/yr - ₹28 L/yr

Senior Processing Executive
29k salaries
unlock blur

₹1.8 L/yr - ₹9 L/yr

Technical Lead
17.6k salaries
unlock blur

₹5.9 L/yr - ₹25 L/yr

Explore more salaries
Compare Cognizant with

TCS

3.7
Compare

Infosys

3.6
Compare

Wipro

3.7
Compare

Accenture

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview