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Accenture Voice Process Executive Interview Questions and Answers
Accenture Voice Process Executive Interview Experiences
4 interviews found
kapil pandey
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Sentence construction, Repeat the sentences
- Q2. Storytelling, Basic questions
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about yourself
- Q2. Say something about social media
(1 Question)
- Q1. About your favourite colour
(2 Questions)
- Q1. Tell me About yourself
- Q2. How can you solve customer problem
- Ans.
To solve customer problems, I actively listen to their concerns, empathize with their situation, and provide effective solutions.
Active listening: I attentively listen to the customer's problem to fully understand their concerns.
Empathy: I put myself in the customer's shoes to understand their emotions and frustrations.
Effective communication: I communicate clearly and concisely to provide solutions that address the cu...
shankar narayan
(2 Questions)
- Q1. Why do you want to join the org
- Q2. Where do you see yourself in 5 years
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Bubblu Sm
I applied via Job Fair and was interviewed in Jan 2022. There were 2 interview rounds.
Interview Preparation Tips
Accenture interview questions for designations
Interview questions from similar companies
(4 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced professional with a strong background in customer service and communication skills.
Over 5 years of experience in customer service roles
Excellent communication skills, both written and verbal
Proven track record of resolving customer issues efficiently
Strong attention to detail and ability to multitask
Proficient in using CRM systems and Microsoft Office suite
- Q2. Why should we hire you
- Ans.
I have strong communication skills, a proven track record in customer service, and a passion for helping others.
I have excellent verbal and written communication skills, which are essential for a voice process executive role.
I have a proven track record in providing exceptional customer service, resolving issues efficiently and effectively.
I am passionate about helping others and ensuring customer satisfaction, which a
- Q3. What is ur strength
- Ans.
My strength lies in my excellent communication skills, ability to multitask, and problem-solving capabilities.
Excellent communication skills - able to effectively convey information and listen actively
Ability to multitask - can handle multiple tasks simultaneously without compromising quality
Problem-solving capabilities - adept at analyzing situations and finding practical solutions
- Q4. What is ur weakness
- Ans.
I tend to be overly critical of my own work, which can sometimes lead to perfectionism.
I have a tendency to overanalyze my work and strive for perfection
I can be too self-critical at times
I am working on finding a balance between striving for excellence and accepting imperfections
I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 3 interview rounds.
Measure a person ablity for Future knowledge
(1 Question)
- Q1. Why should you choose this field ? I choose this field for my extra activities, developing my knowledge in this field .so many systems software technologies in this field so choose this.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.
(4 Questions)
- Q1. About self introduction
- Q2. Tell me About your qualification
- Q3. Do have laptop aur P.c
- Q4. Tell me about your hobbies
- Ans. My hobbies are reading book, listing music,and dancing
(1 Question)
- Q1. Tell me about covid 19?
- Ans. Coronavirus disease (COVID-19) is an infectious disease caused by the SARS-CoV-2 virus. Most people infected with the virus will experience mild to moderate respiratory illness and recover without requiring special treatment. However, some will become seriously ill and require medical attention. Older people and those with underlying medical conditions like cardiovascular disease, diabetes, chronic respiratory disease...
Interview Preparation Tips
Earn they trust
Have a path but be flexible
Voice Process Executive Interview Questions & Answers
Concentrix Catalyst
Anonymous
posted on 29 Mar 2023
Verbal communication , positive response, efficiency in working adaptive work conditions
(2 Questions)
- Q1. Question regarding the international voice process, nature of working, capability of managing pressure and positive nature ,and finally supportive environment
- Q2. What are ur salary expectation,y should we hire you,are u okay with rotational shifts,can u work on weekends
Interview Preparation Tips
I applied via Company Website
(4 Questions)
- Q1. What are the two things in India do you think has to change ? And why
- Q2. How do you handle a frustrated costumer?
- Ans.
To handle a frustrated customer, listen actively, empathize, apologize, offer a solution, and follow up.
Listen actively to the customer's concerns and let them vent their frustration.
Empathize with the customer and acknowledge their feelings.
Apologize for any inconvenience caused and take responsibility for the issue.
Offer a solution or options to resolve the issue and ensure customer satisfaction.
Follow up with the cu...
- Q3. What do you think about costumer service?
- Q4. How do you get to know about this job
Interview Preparation Tips
I applied via Job Portal and was interviewed before Jun 2022. There were 2 interview rounds.
You have to be a great communicator
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is your Current job profile
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