Accenture Voice Process Executive Interview Questions and Answers

Q1. Tell me something about yourself?
Ans. 
I am a dedicated and hardworking individual with a passion for customer service and communication.
• I have a Bachelor's degree in Communication Studies.

• I have previous experience working in customer service roles.

• I am proficient in handling customer queries and providing solutions.

• I am a good listener and have excellent communication skills.

• I am a team player and enjoy working in a fast-paced environment.
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Q2. What are you hobbies?
Ans. 
My hobbies include reading, painting, and hiking.
• Reading: I enjoy reading fiction novels and self-help books.

• Painting: I like to paint landscapes and abstract art in my free time.

• Hiking: I love exploring nature trails and challenging myself with new hikes.
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Q1. Why do you want to join genpact?
Ans. 
I want to join Genpact because of its reputation for providing excellent career growth opportunities and a positive work environment.
• Genpact is known for its strong focus on employee development and training programs.

• I am impressed by Genpact's commitment to innovation and technology in the outsourcing industry.

• I believe that working at Genpact will allow me to enhance my skills and contribute to the company's success.

• ...read more
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Q2. What your short and long term goals?
Ans. 
My short term goal is to enhance my communication skills and excel in my role as a Voice Process Executive. My long term goal is to progress into a leadership position within the company.
• Short term goal: Improve communication skills through training and practice

• Short term goal: Meet or exceed performance targets consistently

• Long term goal: Develop leadership qualities by taking on additional responsibilities

• Long term g...read more
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Q1. What is your favourite hobby?
Ans. 
My favourite hobby is painting. I find it relaxing and therapeutic.
• I enjoy experimenting with different painting techniques and styles

• I often paint landscapes and abstract art

• Painting allows me to express my creativity and emotions

• I attend painting workshops to learn new skills and techniques
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Q2. How does a bank generates revenue?
Ans. 
Banks generate revenue through various sources such as interest on loans, fees for services, investment income, and trading activities.
• Interest on loans: Banks earn revenue by charging interest on loans provided to customers.

• Fees for services: Banks charge fees for services such as account maintenance, ATM usage, and wire transfers.

• Investment income: Banks generate revenue through investments in securities, bonds, and ...read more
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Q1. What is your name
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Q2. Interview will be conducted on zoom
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced professional with a strong background in customer service and communication skills.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues efficiently

• Strong attention to detail and ability to multitask

• Proficient in using CRM systems and Microsoft Office suite
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Q2. Why should we hire you
Ans. 
I have strong communication skills, a proven track record in customer service, and a passion for helping others.
• I have excellent verbal and written communication skills, which are essential for a voice process executive role.

• I have a proven track record in providing exceptional customer service, resolving issues efficiently and effectively.

• I am passionate about helping others and ensuring customer satisfaction, which a
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Q3. What is ur strength
Ans. 
My strength lies in my excellent communication skills, ability to multitask, and problem-solving capabilities.
• Excellent communication skills - able to effectively convey information and listen actively

• Ability to multitask - can handle multiple tasks simultaneously without compromising quality

• Problem-solving capabilities - adept at analyzing situations and finding practical solutions
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Q4. What is ur weakness
Ans. 
I tend to be overly critical of my own work, which can sometimes lead to perfectionism.
• I have a tendency to overanalyze my work and strive for perfection

• I can be too self-critical at times

• I am working on finding a balance between striving for excellence and accepting imperfections
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Assessing your ability to understand and process written infarction

Measure a person ablity for Future knowledge

Q1. Why should you choose this field ? I choose this field for my extra activities, developing my knowledge in this field .so many systems software technologies in this field so choose this.
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