Tech Mahindra IT Technical Support Engineer Interview Questions and Answers

Q1. Sla,customer support ,azure,active directory
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There was a aptitude test for 1 hr.

All aptitude related questions they asked like quantity aptitude reasoning English

All coding related questions from C and java language

Q1. HR normal level questions about your self and your past experience about your family
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Q2. About your self About your family Your past experience Why you choose hcl
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Q3. Where you learn all these skills
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Q4. About there traning
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Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
Ans. 
BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.
• BSOD is a Windows error screen that appears when a critical system error occurs.

• Networking in...read more
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Q2. What is printer?
Ans. 
A printer is a device that produces text or graphics on paper or other media.
• Printers can be connected to computers or networks to produce physical copies of digital documents.

• There are different types of printers such as inkjet, laser, and dot matrix printers.

• Printers can be used for printing documents, photos, labels, and more.

• Common printer manufacturers include HP, Canon, Epson, and Brother.
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Q1. Tell me about your self?
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Q2. What is outlook?, how to configure outlook?
Ans. 
Outlook is a personal information manager from Microsoft used for email, calendar, contacts, and tasks.
• Open Outlook and click on File > Add Account

• Enter your email address and password

• Follow the prompts to complete the setup

• Configure server settings if necessary

• Test the account to ensure it is working properly
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Q1. What is DHCP AND DNS?
Ans. 
DHCP assigns IP addresses to devices on a network. DNS translates domain names to IP addresses.
• DHCP stands for Dynamic Host Configuration Protocol

• It automatically assigns IP addresses to devices on a network

• DNS stands for Domain Name System

• It translates domain names to IP addresses

• DNS is used to access websites and other resources on the internet
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Q2. Diffrence between router and switch? Differnce between TCP AND UDP? what is port no. Of SMTP AND POP3? What is Printer? How to add new printer? What is BSOD? HOW to fix it? How to take backup of data ...read more
Ans. 
Questions related to networking and technical support.
• Router connects multiple networks and switches connect devices within a network.

• TCP is a connection-oriented protocol while UDP is connectionless.

• SMTP uses port number 25 and POP3 uses port number 110.

• Printer is a device that produces a hard copy of digital documents.

• To add a new printer, go to Control Panel > Devices and Printers > Add a Printer.

• BSOD (Blue Screen o...read more
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Q3. What is APIPA? WHAT IS SUBNETMASK? DIFFERENCE BETWEEB IPv4 and IPv6. How many types of os installation? What is BIOS AND what is use of CMOS BATTARY? WHST IS HDD and how many types of HDD? How to sho...read more
Ans. 
A set of technical questions related to desktop support engineering.
• APIPA is Automatic Private IP Addressing used when DHCP server is not available.

• Subnet mask is used to divide an IP address into network and host portions.

• IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.

• There are two types of OS installation: clean installation and upgrade installation.

• BIOS is a firmware that initializes hardware during bo...read more
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1) I have one laptop and network is not working in this laptop. How to fix it?
2) I have one desktop and display is not coming then how to troubleshoot it?
3) I have one laptop and power is not coming in this laptop then how to troubleshoot it?

Q1. Salary discussion and acceptation
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Q2. And then release offer latter
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Q1. Network problem and desktop support related questions
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Q1. Technical questions for interview
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. Where do you see yourself in 5 years?
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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Q1. VPN related Outlook Related What is DNS what is DHCP how add network printer what is blue screen error scanner issues
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