20+ IT Support Technician Interview Questions and Answers

Yes, I have experience working with ServiceNow for managing IT support tickets.

• Managed and resolved IT support tickets using ServiceNow

• Assigned tickets to appropriate IT technicians based on priority and expertise

• Monitored ticket statuses and ensured timely resolution

• Generated reports on ticket trends and resolutions for analysis

SharePoint is a web-based collaborative platform used for document management, content management, and workflow automation in organizations.

• SharePoint allows users to create, manage, and share information and documents in a secure way

• It helps in improving collaboration and communication within teams

• SharePoint can be used for creating intranet portals, document libraries, and project management sites

• It integrates with Microsoft Office applications like Word, Excel, and Outlook...read more

DNS is a system that translates domain names to IP addresses, while DHCP is a protocol that assigns IP addresses to devices on a network.

• DNS stands for Domain Name System and is used to translate domain names into IP addresses.

• DHCP stands for Dynamic Host Configuration Protocol and is used to assign IP addresses to devices on a network.

• DNS is like a phone book that maps domain names to IP addresses, while DHCP is like a post office that assigns addresses to devices.

• DNS is ess...read more

We use a combination of antivirus software in our organization to ensure comprehensive protection.

• We primarily use Symantec Endpoint Protection for our antivirus needs

• In addition, we also utilize Malwarebytes for additional security measures

• Regular updates and scans are conducted to ensure all systems are protected

ADDS stands for Active Directory Domain Services.

• ADDS is a Microsoft service that provides centralized authentication and authorization for Windows-based computers.

• It allows administrators to manage users, computers, and other resources in a network environment.

• ADDS is a key component of Microsoft's Active Directory technology.

• It is used to create and manage domains, domain controllers, and other directory objects.

• ADDS also provides features such as group policy management, L...read more

Server OS installation involves creating a bootable media, configuring BIOS settings, and following the installation wizard.

• Create a bootable media with the server OS image

• Insert the media and boot the server

• Configure BIOS settings to boot from the media

• Follow the installation wizard and select appropriate options

• Configure network settings and install necessary drivers

• Install additional software and updates as needed

To create a distribution list, follow these steps:

• Open Outlook and go to the Home tab

• Click on New Items and select More Items

• Choose Contact Group

• Add members to the group by clicking on Add Members

• Save the group by clicking on Save & Close

BIOS stands for Basic Input/Output System. It is a firmware used to perform hardware initialization during the booting process.

• BIOS is a firmware that is stored on a chip on the computer's motherboard.

• It is responsible for initializing and testing hardware components during the boot process.

• BIOS provides the basic instructions for the operating system to communicate with hardware components.

• Users can access BIOS settings by pressing a specific key during the boot process, suc...read more

BSOD stands for Blue Screen of Death, a Windows operating system error screen displayed when a system encounters a critical error.

• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error and cannot recover.

• It usually includes an error code and a message indicating the cause of the error.

• Common causes of BSOD errors include hardware failures, driver issues, and software conflicts.

• Examples of BSOD errors include 'PAGE_FAULT_IN_NONPA...read more

Data can be saved by booting from a live CD/USB and copying the data to an external drive.

• Create a bootable CD/USB with a live operating system such as Ubuntu or Linux Mint.

• Boot the computer from the live CD/USB.

• Connect an external drive to the computer.

• Copy the data from the corrupted Windows drive to the external drive.

• Once the data is saved, reinstall Windows or repair the existing installation.

HTTP servers are software programs that handle requests from clients and serve web pages or other content over the internet.

• HTTP stands for Hypertext Transfer Protocol

• HTTP servers listen for requests on port 80 or 443 (for HTTPS)

• Examples of HTTP servers include Apache, Nginx, and Microsoft IIS

To configure Outlook, open the application and follow the setup wizard.

• Open Outlook and click on File

• Click on Add Account

• Enter your email address and password

• Follow the prompts to complete the setup

A virtual machine is a software emulation of a physical computer that runs its own operating system and applications.

• Virtual machines allow multiple operating systems to run on a single physical machine

• They provide a sandboxed environment for testing and development

• They can be used for server consolidation and disaster recovery

• Examples include VMware, VirtualBox, and Hyper-V

To work on a PC fast, optimize startup programs, clean up disk space, update software regularly, and use keyboard shortcuts.

• Optimize startup programs to reduce boot time

• Regularly clean up disk space to improve performance

• Update software and drivers to ensure smooth operation

• Use keyboard shortcuts to navigate quickly and efficiently

A local area network (LAN) is a network that connects computers and devices in a limited geographical area such as a home, office, or campus.

• LANs are typically faster and more secure than wide area networks (WANs)

• LANs can be wired or wireless

• LANs allow for sharing resources such as printers, files, and internet connections

• Examples of LAN technologies include Ethernet, Wi-Fi, and Token Ring

IT troubleshooting is the process of identifying, diagnosing, and resolving technical issues in computer systems and networks.

• Identify the problem by gathering information from the user or system logs

• Diagnose the issue by testing hardware and software components

• Resolve the problem by applying solutions such as software updates or hardware replacements

• Document the troubleshooting process for future reference

• Communicate with the user throughout the process to provide updates an...read more

LAN stands for Local Area Network, a network of interconnected devices within a limited area such as a home, office, or building.

• LAN is used to connect computers, printers, servers, and other devices within a specific geographic area.

• It allows for the sharing of resources such as files, printers, and internet access among connected devices.

• LANs can be wired (Ethernet) or wireless (Wi-Fi) and are typically faster and more secure than wide area networks (WANs).

OSI model is a conceptual model that characterizes and standardizes the communication functions of a telecommunication or computing system.

• OSI stands for Open Systems Interconnection

• It has 7 layers, each with a specific function

• Layers are: Physical, Data Link, Network, Transport, Session, Presentation, Application

• Each layer communicates with the adjacent layers

• Example: Sending an email involves all 7 layers of the OSI model

BIOS stands for Basic Input/Output System. It is a firmware used to perform hardware initialization during the booting process.

• BIOS is a firmware that is stored on a chip on the computer's motherboard.

• It is responsible for initializing and testing hardware components during the boot process.

• BIOS settings can be accessed and modified through a BIOS setup utility.

• Examples of BIOS manufacturers include AMI (American Megatrends Inc.) and Phoenix Technologies.

I have worked on various IT projects including network upgrades, software implementations, and system migrations.

• Upgraded network infrastructure to improve speed and reliability

• Implemented new software applications to streamline business processes

• Migrated systems to new hardware for better performance