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IT Support Technician

6 IT Support Technician Jobs

IT Support Technician

SBM Offshore

4.3

based on 79 Reviews

3-8 years

Bangalore / Bengaluru

1 vacancy

IT Support Technician

SBM Offshore

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Cisco Operations Incident Management Microsoft Power BI IT Services

+ 1 more

Job Description

Job description

The IT Support Technician is responsible for the first operational and functional support on IT services toward end users to ensure that the agreed service levels are met and to prevent interferences in the day-to-day activities.

To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to:

Liaise, work together with, and advise your IT colleagues across different sites and disciplines

Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the opportunity arises.

Preparing materials related to day-to-day work to share among the teams to improve quality of support

Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance.

Follow Incident Management Procedures and ITSM Procedures.

Ensure the customer is properly and timely informed on the status of their Request or Incident.

Provide accurate and detailed information when escalating to the next support level

Communicate/escalate in timely manner recurring issues and problems to Support Manager

Job requirements:

Academic : Any Graduate, preferred IT / Computer related discipline

Experience : Minimum 3 years experience in IT Service Desk role, providing in situ technical support as well as remote support using remote desktop tools

Mandatory experience in Windows OS environment, Office 365 suite, Cisco end-user devices (i.e. video conferencing), and Citrix client.

Mandatory experience with endpoint hardware lifecycle, deployment, and maintenance.

Mandatory experience with ITIL v3 processes

Experience supporting VIPs are required

SW or tools:

Certifications on Microsoft and Cisco products

GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group ( the Company ). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

Employment Type: Full Time, Permanent

Read full job description

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