10+ IT Support Technician Interview Questions and Answers for Freshers

Yes, I have experience working with ServiceNow for managing IT support tickets.

• Managed and resolved IT support tickets using ServiceNow

• Assigned tickets to appropriate IT technicians based on priority and expertise

• Monitored ticket statuses and ensured timely resolution

• Generated reports on ticket trends and resolutions for analysis

SharePoint is a web-based collaborative platform used for document management, content management, and workflow automation in organizations.

• SharePoint allows users to create, manage, and share information and documents in a secure way

• It helps in improving collaboration and communication within teams

• SharePoint can be used for creating intranet portals, document libraries, and project management sites

• It integrates with Microsoft Office applications like Word, Excel, and Outlook...read more

DNS is a system that translates domain names to IP addresses, while DHCP is a protocol that assigns IP addresses to devices on a network.

• DNS stands for Domain Name System and is used to translate domain names into IP addresses.

• DHCP stands for Dynamic Host Configuration Protocol and is used to assign IP addresses to devices on a network.

• DNS is like a phone book that maps domain names to IP addresses, while DHCP is like a post office that assigns addresses to devices.

• DNS is ess...read more

We use a combination of antivirus software in our organization to ensure comprehensive protection.

• We primarily use Symantec Endpoint Protection for our antivirus needs

• In addition, we also utilize Malwarebytes for additional security measures

• Regular updates and scans are conducted to ensure all systems are protected

BIOS stands for Basic Input/Output System. It is a firmware used to perform hardware initialization during the booting process.

• BIOS is a firmware that is stored on a chip on the computer's motherboard.

• It is responsible for initializing and testing hardware components during the boot process.

• BIOS provides the basic instructions for the operating system to communicate with hardware components.

• Users can access BIOS settings by pressing a specific key during the boot process, suc...read more

Data can be saved by booting from a live CD/USB and copying the data to an external drive.

• Create a bootable CD/USB with a live operating system such as Ubuntu or Linux Mint.

• Boot the computer from the live CD/USB.

• Connect an external drive to the computer.

• Copy the data from the corrupted Windows drive to the external drive.

• Once the data is saved, reinstall Windows or repair the existing installation.

Converting IP address to binary and vice versa is a fundamental skill for IT support technicians.

• To convert an IP address to binary, convert each octet to binary and concatenate them.

• To convert binary to an IP address, split the binary into octets and convert each octet to decimal.

• Remember that each octet is 8 bits long.

• Useful tools for conversion include online converters and the Windows calculator in programmer mode.

To configure Outlook, open the application and follow the setup wizard.

• Open Outlook and click on File

• Click on Add Account

• Enter your email address and password

• Follow the prompts to complete the setup

A virtual machine is a software emulation of a physical computer that runs its own operating system and applications.

• Virtual machines allow multiple operating systems to run on a single physical machine

• They provide a sandboxed environment for testing and development

• They can be used for server consolidation and disaster recovery

• Examples include VMware, VirtualBox, and Hyper-V

I have worked on various IT projects including network upgrades, software implementations, and system migrations.

• Upgraded network infrastructure to improve speed and reliability

• Implemented new software applications to streamline business processes

• Migrated systems to new hardware for better performance