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Infosys Desktop Support Engineer Interview Questions and Answers
Infosys Desktop Support Engineer Interview Experiences
1 interview found
I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Sla,customer support ,azure,active directory
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Desktop Support Engineer Interview Questions & Answers
Accenture
Kushagra Pandey
posted on 15 Oct 2024
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Name & bio & education
- Q2. Future goals & achievements.
- Ans.
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)
Gain experience in troubleshooting complex technical issues
Lead projects to improve efficiency and productivity in the IT department
(2 Questions)
- Q1. What is dhcp ?
- Ans.
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
DHCP assigns IP addresses to devices on a network
It also provides other network configuration information such as subnet mask and default gateway
DHCP servers lease IP addresses to devices for a specific period of time
DHCP helps in reducing manual configuration errors
- Q2. How to boot a new laptop
- Ans.
To boot a new laptop, you need to press the power button and wait for the operating system to load.
Press the power button to turn on the laptop
Wait for the manufacturer's logo to appear on the screen
The operating system will start loading
Enter any necessary login credentials if prompted
(2 Questions)
- Q1. Networking question about class a - e
- Q2. Tricky question about topology
Interview Preparation Tips
Skills evaluated in this interview
Selected
I applied via campus placement at Veer Bahadur Singh Purvanchal University (VBSPU) and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Desktop support related
- Q2. Technical related questions
Desktop Support Engineer Interview Questions & Answers
Tech Mahindra
Ahmad Abdi
posted on 24 Aug 2024
(5 Questions)
- Q1. What is difference between share printer and network printer?
- Ans.
A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.
Shared printer is connected to a single computer and shared over a network
Network printer is directly connected to the network
Shared printer requires the host computer to be turned on for printing
Network printer can be accessed by multiple users without relying on a single computer
- Q2. What is technical issues on desktop support engineer?
- Ans.
Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.
Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures
Resolving software issues like operating system errors, application crashes, and driver conflicts
Providing support for network connectivity issues, printer problems, and peripheral device malfunctio
- Q3. Is system is restart multiple times what was the issue?
- Ans.
The issue could be due to a hardware problem, software conflict, or a corrupt system file.
Check for any recent software installations or updates that may have caused conflicts
Look for any hardware issues such as overheating or faulty components
Check system logs for any error messages that may indicate a corrupt system file
Consider running diagnostic tests to identify the root cause of the restarts
- Q4. What is Dora process?
- Ans.
DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.
Discover: Identify the current state of IT operations
Observe: Monitor and analyze the performance and issues
Rationalize: Evaluate and prioritize improvements
Automate: Implement automation to streamline processes
- Q5. What is the latest OS?
- Ans.
The latest OS is Windows 11, released by Microsoft in October 2021.
Windows 11 is the latest operating system released by Microsoft
It was officially released in October 2021
Windows 11 comes with new features like a redesigned Start menu and Taskbar
Interview Preparation Tips
Skills evaluated in this interview
(2 Questions)
- Q1. Introduction your self.
- Ans.
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
I have X years of experience in providing desktop support to end users
Proficient in diagnosing and resolving hardware and software issues
Skilled in setting up and configuring desktops, laptops, and peripherals
Familiar with operating systems such as Windows and MacOS
Excellent communication
- Q2. Tell me about your role and responsibilities
- Ans.
As a Desktop Support Engineer, I am responsible for providing technical support to end users, troubleshooting hardware and software issues, and maintaining IT systems.
Provide technical support to end users
Troubleshoot hardware and software issues
Install, configure, and maintain IT systems
Ensure security and compliance with IT policies
Document and track technical issues and resolutions
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in May 2024. There were 4 interview rounds.
Medium to hard question.
One is easy problem another one medium problem.
(3 Questions)
- Q1. Tell me about your self.
- Q2. What is your project.
- Q3. What is your stregth.
- Ans.
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
Strong problem-solving skills
Excellent communication skills
Ability to work well under pressure
Attention to detail
Experience with various operating systems and software applications
Interview Preparation Tips
Desktop Support Engineer Interview Questions & Answers
Cognizant
suraj lotankar
posted on 6 Jul 2024
I applied via Job Portal
There was a aptitude test for 1 hr.
(2 Questions)
- Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
- Ans.
BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.
BSOD is a Windows error screen that appears when a critical system error occurs.
Networking in...
- Q2. What is printer?
- Ans.
A printer is a device that produces text or graphics on paper or other media.
Printers can be connected to computers or networks to produce physical copies of digital documents.
There are different types of printers such as inkjet, laser, and dot matrix printers.
Printers can be used for printing documents, photos, labels, and more.
Common printer manufacturers include HP, Canon, Epson, and Brother.
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Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.
(8 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. Why are you looking for a change?
- Q6. Where do you see yourself in 5 years?
- Q7. What are your strengths and weaknesses?
- Q8. Tell me about yourself.
(1 Question)
- Q1. VPN related Outlook Related What is DNS what is DHCP how add network printer what is blue screen error scanner issues
Interview Preparation Tips
Desktop Support Engineer Interview Questions & Answers
HCL Infosystems
Anonymous
posted on 14 Oct 2021
I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
7 Questions
- Q1. What is imap, or pop3
- Ans.
IMAP and POP3 are email protocols used for retrieving emails from a mail server.
IMAP stands for Internet Message Access Protocol and allows users to access and manage their emails on a remote server.
POP3 stands for Post Office Protocol version 3 and downloads emails from a mail server to a local device.
IMAP allows for multiple devices to access and sync emails, while POP3 only allows for one device to download emails.
I...
- Q2. What is outlook
- Ans.
Outlook is a personal information manager developed by Microsoft.
It is used for email communication, managing contacts, scheduling appointments, and organizing tasks.
It integrates with other Microsoft Office applications such as Word, Excel, and PowerPoint.
It allows users to create and manage multiple email accounts and folders.
It has features such as email filtering, automatic replies, and calendar sharing.
It can be a...
- Q3. What is safe mode
- Ans.
Safe mode is a diagnostic mode in which a computer's operating system starts with only basic functions.
Safe mode is used to troubleshoot and fix issues with the operating system or software.
In safe mode, only essential drivers and services are loaded, which can help identify and resolve problems.
Safe mode can be accessed by pressing a key during startup, such as F8 for Windows.
In safe mode, the screen resolution may be...
- Q4. System slowness
- Q5. Why we create pst file
- Ans.
PST files are created to store Outlook data locally on a computer.
PST files allow users to access their Outlook data even when not connected to the internet.
They can be used to backup important emails, contacts, and calendar events.
PST files can also be used to transfer Outlook data from one computer to another.
They have a maximum size limit of 50GB in Outlook 2010 and later versions.
PST files can be password protected
- Q6. What is tcp /udp
- Ans.
TCP and UDP are protocols used for communication between devices on a network.
TCP stands for Transmission Control Protocol and is a connection-oriented protocol used for reliable data transfer.
UDP stands for User Datagram Protocol and is a connectionless protocol used for fast data transfer.
TCP is used for applications that require reliable data transfer, such as email and file transfer.
UDP is used for applications tha...
- Q7. How to install operating system
- Ans.
To install an operating system, you need to create a bootable media and follow the installation wizard.
Create a bootable media (USB, DVD, etc.) with the operating system image
Insert the bootable media into the computer and restart it
Follow the installation wizard and select the desired options (language, partition, etc.)
Wait for the installation to complete and restart the computer
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Infosys Desktop Support Engineer Interview Process
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