Accenture Desktop Support Engineer Interview Questions, Process, and Tips

The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.

• The OSI model stands for Open Systems Interconnection model.

• It helps in understanding how different networking protocols work together.

• The seven layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates w...read more

IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.

• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

• IPv4 supports around 4.3 billion unique addresses, while IPv6 supports around 340 undecillion unique addresses

• IPv4 uses ARP (Addr...read more

OST and PST files are Outlook data files used by Microsoft Outlook to store emails, contacts, calendar events, and other data.

• OST file is an offline Outlook data file that allows users to access their emails and other data even when not connected to the internet.

• PST file is a personal storage table file used to store emails, contacts, calendar events, and other data in Microsoft Outlook.

• OST files are typically used wit...read more

Troubleshooting wifi involves checking network settings, signal strength, and device connectivity.

• Check if wifi is enabled on the device

• Ensure the correct network is selected

• Restart the router and modem

• Move closer to the router to improve signal strength

• Update wifi drivers on the device

Desktop Support Engineers provide technical assistance to users, troubleshoot issues, and maintain computer systems.

• Provide technical assistance to users for hardware and software issues

• Troubleshoot and resolve technical problems with desktop computers, laptops, printers, and other peripherals

• Install, configure, and update software applications and operating systems

• Maintain and update computer systems to ensure optimal...read more

The speed of a bus can vary depending on the type of bus, road conditions, and traffic.

• The speed of a city bus is typically around 20-30 miles per hour.

• A school bus usually travels at speeds of 40-50 miles per hour.

• Long-distance buses like Greyhound can reach speeds of 60-70 miles per hour.

• Buses in Europe may travel faster due to higher speed limits on highways.

A blue screen of death (BSoD) is a stop error screen that appears when a system encounters a critical error that it cannot recover from.

• Occurs when the operating system encounters a critical error and is unable to recover

• Also known as a stop error or BSoD

• Usually displays a blue screen with error codes and information about the error

• Requires a system restart to resolve the issue

DNS is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.

• DNS resolves domain names to IP addresses

• It helps users access websites using human-readable names

• DNS servers store records of domain names and their corresponding IP addresses

• DNS operates as a hierarchical system with multiple levels of authority

• Examples: translating 'www.google.com' to '172.217.3

A type of connection refers to the method used to establish communication between devices or systems.

• There are various types of connections such as wired (Ethernet, USB) and wireless (Wi-Fi, Bluetooth)

• Connections can also be categorized as point-to-point or multipoint

• Examples include HDMI for video/audio, RJ45 for Ethernet, and USB for data transfer

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users

• Enables administrators to assign policies, deploy software, and apply updates

• Supports hierarchical structure with domains, trees, and forests

DNS stands for Domain Name System, it translates domain names to IP addresses.

• DNS is a system that translates domain names to IP addresses

• It helps users access websites using easy-to-remember domain names instead of complex IP addresses

• DNS servers store records of domain names and their corresponding IP addresses

• DNS also helps in email delivery by translating domain names to IP addresses for mail servers

The blue screen of death (BSOD) is an error screen displayed on Windows operating systems when a critical system error occurs.

• BSOD is usually caused by hardware or software issues

• Common causes include faulty RAM, driver conflicts, or system file corruption

• Troubleshooting steps may include checking hardware connections, updating drivers, or running system diagnostics

• Examples of BSOD error codes include DRIVER_IRQL_NOT_L...read more

Troubleshooting steps for VPN issues

• Check network connectivity

• Verify VPN client settings

• Restart VPN services

• Update VPN client software

• Check firewall and antivirus settings

• Contact VPN service provider for assistance