10+ Accenture Desktop Support Engineer Interview Questions and Answers

Desktop Support Engineers provide technical assistance to users, troubleshoot issues, and maintain computer systems.

• Provide technical assistance to users for hardware and software issues

• Troubleshoot and resolve technical problems with desktop computers, laptops, printers, and other peripherals

• Install, configure, and update software applications and operating systems

• Maintain and update computer systems to ensure optimal performance

• Train users on basic computer functions and be...read more

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users

• Enables administrators to assign policies, deploy software, and apply updates

• Supports hierarchical structure with domains, trees, and forests

A blue screen of death (BSoD) is a stop error screen that appears when a system encounters a critical error that it cannot recover from.

• Occurs when the operating system encounters a critical error and is unable to recover

• Also known as a stop error or BSoD

• Usually displays a blue screen with error codes and information about the error

• Requires a system restart to resolve the issue

DNS is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.

• DNS resolves domain names to IP addresses

• It helps users access websites using human-readable names

• DNS servers store records of domain names and their corresponding IP addresses

• DNS operates as a hierarchical system with multiple levels of authority

• Examples: translating 'www.google.com' to '172.217.3.196'

OST and PST files are Outlook data files used by Microsoft Outlook to store emails, contacts, calendar events, and other data.

• OST file is an offline Outlook data file that allows users to access their emails and other data even when not connected to the internet.

• PST file is a personal storage table file used to store emails, contacts, calendar events, and other data in Microsoft Outlook.

• OST files are typically used with Exchange accounts, while PST files are used for POP3, IM...read more

DHCP is a network protocol that automatically assigns IP addresses to devices. nslookup is a command-line tool for querying DNS. Traceart is a command-line tool for tracing the route packets take across a network.

• DHCP is used to dynamically assign IP addresses to devices on a network

• nslookup is used to query DNS servers to obtain domain name or IP address information

• Traceart is used to trace the route that packets take across a network

• Examples: DHCP assigns IP addresses to co...read more

The blue screen of death (BSOD) is an error screen displayed on Windows operating systems when a critical system error occurs.

• BSOD is usually caused by hardware or software issues

• Common causes include faulty RAM, driver conflicts, or system file corruption

• Troubleshooting steps may include checking hardware connections, updating drivers, or running system diagnostics

• Examples of BSOD error codes include DRIVER_IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA, and SYSTEM_SERV...read more

A type of connection refers to the method used to establish communication between devices or systems.

• There are various types of connections such as wired (Ethernet, USB) and wireless (Wi-Fi, Bluetooth)

• Connections can also be categorized as point-to-point or multipoint

• Examples include HDMI for video/audio, RJ45 for Ethernet, and USB for data transfer

The speed of a bus can vary depending on the type of bus, road conditions, and traffic.

• The speed of a city bus is typically around 20-30 miles per hour.

• A school bus usually travels at speeds of 40-50 miles per hour.

• Long-distance buses like Greyhound can reach speeds of 60-70 miles per hour.

• Buses in Europe may travel faster due to higher speed limits on highways.

To boot a new laptop, you need to press the power button and wait for the operating system to load.

• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted

Troubleshooting wifi involves checking network settings, signal strength, and device connectivity.

• Check if wifi is enabled on the device

• Ensure the correct network is selected

• Restart the router and modem

• Move closer to the router to improve signal strength

• Update wifi drivers on the device

Troubleshooting steps for VPN issues

• Check network connectivity

• Verify VPN client settings

• Restart VPN services

• Update VPN client software

• Check firewall and antivirus settings

• Contact VPN service provider for assistance

DNS stands for Domain Name System, it translates domain names to IP addresses.

• DNS is a system that translates domain names to IP addresses

• It helps users access websites using easy-to-remember domain names instead of complex IP addresses

• DNS servers store records of domain names and their corresponding IP addresses

• DNS also helps in email delivery by translating domain names to IP addresses for mail servers

DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors and network congestion

IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.

• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

• IPv4 supports around 4.3 billion unique addresses, while IPv6 supports around 340 undecillion unique addresses

• IPv4 uses ARP (Address Resolution Protocol) for mapping IP addresses to MAC a...read more

Troubleshooting network issues involves identifying the problem, isolating the cause, and implementing a solution.

• Check physical connections (cables, ports)

• Verify network settings (IP address, DNS, gateway)

• Use network troubleshooting tools (ping, traceroute)

• Check for network congestion or bandwidth issues

• Update network drivers or firmware

• Restart networking devices (routers, switches)

• Consult network documentation or support resources