Accenture
10+ MDA Institute Of Polytechnic Interview Questions and Answers
Q1. Role of deskstop support engineer
Desktop Support Engineers provide technical assistance to users, troubleshoot issues, and maintain computer systems.
Provide technical assistance to users for hardware and software issues
Troubleshoot and resolve technical problems with desktop computers, laptops, printers, and other peripherals
Install, configure, and update software applications and operating systems
Maintain and update computer systems to ensure optimal performance
Train users on basic computer functions and be...read more
Q2. Can you explain active directory?
Active Directory is a directory service developed by Microsoft for Windows domain networks.
Centralized database for managing network resources
Stores information about users, computers, and other network objects
Allows for authentication and authorization of users
Enables administrators to assign policies, deploy software, and apply updates
Supports hierarchical structure with domains, trees, and forests
Q3. What exactly is a blue screen death
A blue screen of death (BSoD) is a stop error screen that appears when a system encounters a critical error that it cannot recover from.
Occurs when the operating system encounters a critical error and is unable to recover
Also known as a stop error or BSoD
Usually displays a blue screen with error codes and information about the error
Requires a system restart to resolve the issue
Q4. What is DNS(domain naming service)?
DNS is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.
DNS resolves domain names to IP addresses
It helps users access websites using human-readable names
DNS servers store records of domain names and their corresponding IP addresses
DNS operates as a hierarchical system with multiple levels of authority
Examples: translating 'www.google.com' to '172.217.3.196'
Q5. what is .ost and .pst file?
OST and PST files are Outlook data files used by Microsoft Outlook to store emails, contacts, calendar events, and other data.
OST file is an offline Outlook data file that allows users to access their emails and other data even when not connected to the internet.
PST file is a personal storage table file used to store emails, contacts, calendar events, and other data in Microsoft Outlook.
OST files are typically used with Exchange accounts, while PST files are used for POP3, IM...read more
Q6. What is DHCP and nslookup and traceart commands
DHCP is a network protocol that automatically assigns IP addresses to devices. nslookup is a command-line tool for querying DNS. Traceart is a command-line tool for tracing the route packets take across a network.
DHCP is used to dynamically assign IP addresses to devices on a network
nslookup is used to query DNS servers to obtain domain name or IP address information
Traceart is used to trace the route that packets take across a network
Examples: DHCP assigns IP addresses to co...read more
Q7. Blue screen of death error
The blue screen of death (BSOD) is an error screen displayed on Windows operating systems when a critical system error occurs.
BSOD is usually caused by hardware or software issues
Common causes include faulty RAM, driver conflicts, or system file corruption
Troubleshooting steps may include checking hardware connections, updating drivers, or running system diagnostics
Examples of BSOD error codes include DRIVER_IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA, and SYSTEM_SERV...read more
Q8. What is type of connection?
A type of connection refers to the method used to establish communication between devices or systems.
There are various types of connections such as wired (Ethernet, USB) and wireless (Wi-Fi, Bluetooth)
Connections can also be categorized as point-to-point or multipoint
Examples include HDMI for video/audio, RJ45 for Ethernet, and USB for data transfer
Q9. How fast is a bus?
The speed of a bus can vary depending on the type of bus, road conditions, and traffic.
The speed of a city bus is typically around 20-30 miles per hour.
A school bus usually travels at speeds of 40-50 miles per hour.
Long-distance buses like Greyhound can reach speeds of 60-70 miles per hour.
Buses in Europe may travel faster due to higher speed limits on highways.
Q10. How to boot a new laptop
To boot a new laptop, you need to press the power button and wait for the operating system to load.
Press the power button to turn on the laptop
Wait for the manufacturer's logo to appear on the screen
The operating system will start loading
Enter any necessary login credentials if prompted
Q11. how to troubleshoot wifi?
Troubleshooting wifi involves checking network settings, signal strength, and device connectivity.
Check if wifi is enabled on the device
Ensure the correct network is selected
Restart the router and modem
Move closer to the router to improve signal strength
Update wifi drivers on the device
Q12. Troubleshooting for VPN issues
Troubleshooting steps for VPN issues
Check network connectivity
Verify VPN client settings
Restart VPN services
Update VPN client software
Check firewall and antivirus settings
Contact VPN service provider for assistance
Q13. What's is dns what is our look
DNS stands for Domain Name System, it translates domain names to IP addresses.
DNS is a system that translates domain names to IP addresses
It helps users access websites using easy-to-remember domain names instead of complex IP addresses
DNS servers store records of domain names and their corresponding IP addresses
DNS also helps in email delivery by translating domain names to IP addresses for mail servers
Q14. What is dhcp ?
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
DHCP assigns IP addresses to devices on a network
It also provides other network configuration information such as subnet mask and default gateway
DHCP servers lease IP addresses to devices for a specific period of time
DHCP helps in reducing manual configuration errors and network congestion
Q15. difference between ipv4 and ipv6
IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.
IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)
IPv4 supports around 4.3 billion unique addresses, while IPv6 supports around 340 undecillion unique addresses
IPv4 uses ARP (Address Resolution Protocol) for mapping IP addresses to MAC a...read more
Q16. troubleshooting of network
Troubleshooting network issues involves identifying the problem, isolating the cause, and implementing a solution.
Check physical connections (cables, ports)
Verify network settings (IP address, DNS, gateway)
Use network troubleshooting tools (ping, traceroute)
Check for network congestion or bandwidth issues
Update network drivers or firmware
Restart networking devices (routers, switches)
Consult network documentation or support resources
Q17. explain osi model
The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.
The OSI model stands for Open Systems Interconnection model.
It helps in understanding how different networking protocols work together.
The seven layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application.
Each layer has specific functions and communicates with the adjacent layers.
For example, HTTP operates at the ...read more
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