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HCL Infosystems Desktop Support Engineer Interview Questions, Process, and Tips
Top HCL Infosystems Desktop Support Engineer Interview Questions and Answers
- Q1. How to install operating system
- Q2. What is imap, or pop3
- Q3. Why we create pst file
HCL Infosystems Desktop Support Engineer Interview Experiences
2 interviews found
Anonymous
I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
7 Questions
- Q1. What is imap, or pop3
- Ans.
IMAP and POP3 are email protocols used for retrieving emails from a mail server.
IMAP stands for Internet Message Access Protocol and allows users to access and manage their emails on a remote server.
POP3 stands for Post Office Protocol version 3 and downloads emails from a mail server to a local device.
IMAP allows for multiple devices to access and sync emails, while POP3 only allows for one device to download emails.
I...
- Q2. What is outlook
- Ans.
Outlook is a personal information manager developed by Microsoft.
It is used for email communication, managing contacts, scheduling appointments, and organizing tasks.
It integrates with other Microsoft Office applications such as Word, Excel, and PowerPoint.
It allows users to create and manage multiple email accounts and folders.
It has features such as email filtering, automatic replies, and calendar sharing.
It can be a...
- Q3. What is safe mode
- Ans.
Safe mode is a diagnostic mode in which a computer's operating system starts with only basic functions.
Safe mode is used to troubleshoot and fix issues with the operating system or software.
In safe mode, only essential drivers and services are loaded, which can help identify and resolve problems.
Safe mode can be accessed by pressing a key during startup, such as F8 for Windows.
In safe mode, the screen resolution may be...
- Q4. System slowness
- Q5. Why we create pst file
- Ans.
PST files are created to store Outlook data locally on a computer.
PST files allow users to access their Outlook data even when not connected to the internet.
They can be used to backup important emails, contacts, and calendar events.
PST files can also be used to transfer Outlook data from one computer to another.
They have a maximum size limit of 50GB in Outlook 2010 and later versions.
PST files can be password protected
- Q6. What is tcp /udp
- Ans.
TCP and UDP are protocols used for communication between devices on a network.
TCP stands for Transmission Control Protocol and is a connection-oriented protocol used for reliable data transfer.
UDP stands for User Datagram Protocol and is a connectionless protocol used for fast data transfer.
TCP is used for applications that require reliable data transfer, such as email and file transfer.
UDP is used for applications tha...
- Q7. How to install operating system
- Ans.
To install an operating system, you need to create a bootable media and follow the installation wizard.
Create a bootable media (USB, DVD, etc.) with the operating system image
Insert the bootable media into the computer and restart it
Follow the installation wizard and select the desired options (language, partition, etc.)
Wait for the installation to complete and restart the computer
Interview Preparation Tips
Skills evaluated in this interview
I applied via Referral
Interview Questionnaire
2 Questions
- Q1. System administrator
- Q2. System engineer
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Selected
I applied via Naukri.com and was interviewed in May 2024. There were 4 interview rounds.
Medium to hard question.
One is easy problem another one medium problem.
(3 Questions)
- Q1. Tell me about your self.
- Q2. What is your project.
- Q3. What is your stregth.
- Ans.
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
Strong problem-solving skills
Excellent communication skills
Ability to work well under pressure
Attention to detail
Experience with various operating systems and software applications
Interview Preparation Tips
I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Sla,customer support ,azure,active directory
I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.
Hardware and networking problem
(4 Questions)
- Q1. Application related problems
- Q2. How to resolved Os installation problem
- Ans.
To resolve OS installation problems, check hardware compatibility, ensure proper boot order, and troubleshoot installation media.
Check hardware compatibility with the OS being installed
Ensure proper boot order in BIOS settings
Troubleshoot installation media, such as checking for scratches or creating a new bootable USB
Check for any error messages during installation and troubleshoot accordingly
- Q3. Windows update, internet connection problem, data recovery
- Q4. How to rectify data recovery, dual monitor connection
- Ans.
To rectify data recovery, dual monitor connection, check cables, update drivers, and use data recovery software.
Check cables and connections for dual monitor setup
Update drivers for graphics card and monitor
Use data recovery software to recover lost data
Ensure proper backup procedures are in place to prevent data loss
Interview Preparation Tips
Os installation, Hardware and network problem, troubleshooting, windows update i
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.
(8 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. Why are you looking for a change?
- Q6. Where do you see yourself in 5 years?
- Q7. What are your strengths and weaknesses?
- Q8. Tell me about yourself.
(1 Question)
- Q1. VPN related Outlook Related What is DNS what is DHCP how add network printer what is blue screen error scanner issues
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Jan 2024. There were 2 interview rounds.
(1 Question)
- Q1. Os configuration, DNS, DHCP, Network, data transfer,
(1 Question)
- Q1. Personal details
Interview Preparation Tips
- Desktop Support
I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Do you familiar to DHCP how it works?
- Ans.
DHCP is a network protocol that assigns IP addresses automatically to devices on a network.
DHCP stands for Dynamic Host Configuration Protocol
It allows devices to obtain IP addresses, subnet masks, default gateways, and DNS servers automatically
DHCP servers lease IP addresses to devices for a specific period of time
DHCP reduces the need for manual IP address configuration
Example: When a device connects to a Wi-Fi netwo...
- Q2. What is dns and how it works?
- Ans.
DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
DNS is like a phonebook for the internet
It helps to locate websites by translating domain names into IP addresses
DNS works through a hierarchical system of servers
There are different types of DNS records such as A, CNAME, MX, etc.
DNS caching helps to speed up the process of resolving domain names
- Q3. Do you know about PST and OST?
- Ans.
PST and OST are file formats used by Microsoft Outlook to store email data.
PST stands for Personal Storage Table and is used to store email data on a local computer.
OST stands for Offline Storage Table and is used to store email data when Outlook is used in cached mode.
PST files can be imported and exported to transfer email data between computers or to backup data.
OST files are automatically created when Outlook is us...
- Q4. Do you know about OSI model
- Ans.
The OSI model is a conceptual framework used to describe the communication process between devices on a network.
OSI stands for Open Systems Interconnection
It has 7 layers, each with a specific function
The layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application
Each layer communicates with the layer above and below it
Example: HTTP (Application layer) uses TCP (Transport layer) to estab...
Interview Preparation Tips
Skills evaluated in this interview
Selected
I applied via Walk-in and was interviewed in Jul 2023. There were 4 interview rounds.
(2 Questions)
- Q1. Hardware desktop and laptop concerned
- Q2. How to network issued resolved
- Ans.
Network issues can be resolved by troubleshooting the network connection, checking hardware and software settings, and seeking help from IT professionals if needed.
Troubleshoot network connection by checking cables, routers, and switches
Verify network settings on the device and ensure correct IP address and DNS settings
Update network drivers and firmware to ensure compatibility and stability
Reset network settings or re...
Laptop or desktop display not showing what do you do
(1 Question)
- Q1. Tell me about your self
I applied via Naukri.com and was interviewed in Jun 2021. There were 3 interview rounds.
Interview Questionnaire
7 Questions
- Q1. Proxy
- Q2. Dns
- Q3. DHCP
- Q4. AD
- Q5. Outlook
- Q6. Blue dump error
- Q7. Installation and formatting
Interview Preparation Tips
HCL Infosystems Interview FAQs
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