Datamatics Global Services IT Technical Support Engineer Interview Questions and Answers

Q1. What is IP address
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An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP address stands for Internet Protocol address.

• It is used to identify and locate devices on a network.

• There are two types of IP addresses - IPv4 and IPv6.

• Example of IPv4 address: 192.168.1.1

• Example of IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334
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Q2. What is osi model
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The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.
• The OSI model stands for Open Systems Interconnection model

• It helps in understanding how different networking protocols work together

• Each layer has specific functions and communicates with adjacent layers

• Examples of layers include physical layer, data link layer, network layer, e
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Q1. Introduce to yourself
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Q2. What is daily routine
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The daily routine of an IT Support Engineer involves troubleshooting technical issues, providing support to end users, and maintaining IT systems.
• Responding to help desk tickets and resolving technical issues

• Installing and configuring hardware and software

• Providing technical support to end users via phone, email, or in person

• Performing routine maintenance on IT systems

• Documenting solutions and procedures for future ref
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Q1. How to resolve network issue?
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To resolve network issues, start by identifying the problem and then troubleshoot using various tools and techniques.
• Identify the problem by checking network connectivity, IP addresses, and DNS settings.

• Use network diagnostic tools like ping, traceroute, and nslookup to troubleshoot.

• Check network hardware like routers, switches, and cables for any issues.

• Update network drivers and firmware to ensure they are up-to-date...read more
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Q2. What is BSOD and how to resolve it?
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BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a system error occurs.
• BSOD is caused by hardware or software issues

• To resolve BSOD, try restarting the computer or running a system diagnostic

• Update drivers and software to prevent future BSODs

• Examples of BSOD errors include IRQL_NOT_LESS_OR_EQUAL and SYSTEM_SERVICE_EXCEPTION
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Q1. Work done in previous organisations
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Worked as a Senior Technical Support Engineer in previous organizations.
• Provided technical support to customers and resolved their issues.

• Troubleshot and diagnosed hardware and software problems.

• Collaborated with cross-functional teams to resolve complex technical issues.

• Created and maintained knowledge base articles and documentation.

• Participated in product testing and provided feedback for improvements.

• Delivered trai...read more
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Q1. There was a video call interview about the technical stuff
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General questions and it was good process

Q1. General questions about why did I relieve from old company
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Q1. Self introduction
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Q1. Troubleshooting steps for APIPA
Ans. 
APIPA stands for Automatic Private IP Addressing. It is a feature in Windows that allows a computer to automatically assign itself an IP address when a DHCP server is not available.
• Check if the computer has an IP address in the range of 169.254.0.1 to 169.254.255.254

• Verify if the computer is unable to obtain an IP address from a DHCP server

• Ensure that the network cable is properly connected and the DHCP server is funct...read more
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