DXC Technology Desktop Support Engineer Interview Questions and Answers

Q1. Introduction your self.
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• I have X years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Familiar with operating systems such as Windows and MacOS

• Excellent communication
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Q2. Tell me about your role and responsibilities
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As a Desktop Support Engineer, I am responsible for providing technical support to end users, troubleshooting hardware and software issues, and maintaining IT systems.
• Provide technical support to end users

• Troubleshoot hardware and software issues

• Install, configure, and maintain IT systems

• Ensure security and compliance with IT policies

• Document and track technical issues and resolutions
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Q1. What is DHCP ?
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DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing network resources efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• DHCP server leases IP addre
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Q2. What is LAN ?
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LAN stands for Local Area Network, a network that connects computers and devices within a limited area such as a home, office, or building.
• LAN is a network that covers a small geographic area, typically within a single building or campus.

• It allows connected devices to communicate with each other and share resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, schools, and other...read more
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There was a aptitude test for 1 hr.

Q1. Self introduction
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Q1. Troubleshooting steps for APIPA
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APIPA stands for Automatic Private IP Addressing. It is a feature in Windows that allows a computer to automatically assign itself an IP address when a DHCP server is not available.
• Check if the computer has an IP address in the range of 169.254.0.1 to 169.254.255.254

• Verify if the computer is unable to obtain an IP address from a DHCP server

• Ensure that the network cable is properly connected and the DHCP server is funct...read more
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Q1. Diffrence between workgroup and domain
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Workgroup is a peer-to-peer network where each computer has its own security settings. Domain is a centralized network managed by a server.
• Workgroup is suitable for small networks with few computers.

• In a workgroup, each computer has its own user accounts and security settings.

• In a domain, user accounts and security settings are managed by a central server.

• Domain is suitable for large networks with many computers.

• Domain...read more
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Q2. How to pat file backup
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To pat file backup, use a backup software or manually copy the files to a backup location.
• Use a backup software like Acronis True Image or EaseUS Todo Backup

• Manually copy the files to an external hard drive or cloud storage

• Ensure that the backup location is secure and easily accessible

• Schedule regular backups to avoid data loss
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Q3. What is dns describe dns
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DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
• DNS is like a phonebook for the internet

• It helps to locate websites by translating domain names into IP addresses

• DNS servers store information about domain names and their corresponding IP addresses

• DNS can also be used for email routing and other network services
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Q1. Related Work Experience
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Q1. DNS, DHCP, OSI Model Networking & SCCM patching management ITIL
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Q2. Dora process, Active Directory and domain controller
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Q1. Technical and communication skills
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Q1. About Hardware Os Outlook Troubleshooting MS 365
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Q1. All over questions desk Stop support related
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Q2. Job related to desktop software testing
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