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IBM Desktop Support Engineer Interview Questions and Answers
IBM Desktop Support Engineer Interview Experiences
1 interview found
Anonymous
I applied via Naukri.com and was interviewed in Aug 2021. There was 1 interview round.
(3 Questions)
- Q1. Diffrence between workgroup and domain
- Ans.
Workgroup is a peer-to-peer network where each computer has its own security settings. Domain is a centralized network managed by a server.
Workgroup is suitable for small networks with few computers.
In a workgroup, each computer has its own user accounts and security settings.
In a domain, user accounts and security settings are managed by a central server.
Domain is suitable for large networks with many computers.
Domain...
- Q2. How to pat file backup
- Ans.
To pat file backup, use a backup software or manually copy the files to a backup location.
Use a backup software like Acronis True Image or EaseUS Todo Backup
Manually copy the files to an external hard drive or cloud storage
Ensure that the backup location is secure and easily accessible
Schedule regular backups to avoid data loss
- Q3. What is dns describe dns
- Ans.
DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
DNS is like a phonebook for the internet
It helps to locate websites by translating domain names into IP addresses
DNS servers store information about domain names and their corresponding IP addresses
DNS can also be used for email routing and other network services
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Desktop Support Engineer Interview Questions & Answers
Accenture
Kushagra Pandey
posted on 15 Oct 2024
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Name & bio & education
- Q2. Future goals & achievements.
- Ans.
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)
Gain experience in troubleshooting complex technical issues
Lead projects to improve efficiency and productivity in the IT department
(2 Questions)
- Q1. What is dhcp ?
- Ans.
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
DHCP assigns IP addresses to devices on a network
It also provides other network configuration information such as subnet mask and default gateway
DHCP servers lease IP addresses to devices for a specific period of time
DHCP helps in reducing manual configuration errors
- Q2. How to boot a new laptop
- Ans.
To boot a new laptop, you need to press the power button and wait for the operating system to load.
Press the power button to turn on the laptop
Wait for the manufacturer's logo to appear on the screen
The operating system will start loading
Enter any necessary login credentials if prompted
(2 Questions)
- Q1. Networking question about class a - e
- Q2. Tricky question about topology
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Selected
I applied via campus placement at Veer Bahadur Singh Purvanchal University (VBSPU) and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Desktop support related
- Q2. Technical related questions
Desktop Support Engineer Interview Questions & Answers
Tech Mahindra
Ahmad Abdi
posted on 24 Aug 2024
(5 Questions)
- Q1. What is difference between share printer and network printer?
- Ans.
A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.
Shared printer is connected to a single computer and shared over a network
Network printer is directly connected to the network
Shared printer requires the host computer to be turned on for printing
Network printer can be accessed by multiple users without relying on a single computer
- Q2. What is technical issues on desktop support engineer?
- Ans.
Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.
Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures
Resolving software issues like operating system errors, application crashes, and driver conflicts
Providing support for network connectivity issues, printer problems, and peripheral device malfunctio
- Q3. Is system is restart multiple times what was the issue?
- Ans.
The issue could be due to a hardware problem, software conflict, or a corrupt system file.
Check for any recent software installations or updates that may have caused conflicts
Look for any hardware issues such as overheating or faulty components
Check system logs for any error messages that may indicate a corrupt system file
Consider running diagnostic tests to identify the root cause of the restarts
- Q4. What is Dora process?
- Ans.
DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.
Discover: Identify the current state of IT operations
Observe: Monitor and analyze the performance and issues
Rationalize: Evaluate and prioritize improvements
Automate: Implement automation to streamline processes
- Q5. What is the latest OS?
- Ans.
The latest OS is Windows 11, released by Microsoft in October 2021.
Windows 11 is the latest operating system released by Microsoft
It was officially released in October 2021
Windows 11 comes with new features like a redesigned Start menu and Taskbar
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(2 Questions)
- Q1. Introduction your self.
- Ans.
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
I have X years of experience in providing desktop support to end users
Proficient in diagnosing and resolving hardware and software issues
Skilled in setting up and configuring desktops, laptops, and peripherals
Familiar with operating systems such as Windows and MacOS
Excellent communication
- Q2. Tell me about your role and responsibilities
- Ans.
As a Desktop Support Engineer, I am responsible for providing technical support to end users, troubleshooting hardware and software issues, and maintaining IT systems.
Provide technical support to end users
Troubleshoot hardware and software issues
Install, configure, and maintain IT systems
Ensure security and compliance with IT policies
Document and track technical issues and resolutions
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Selected
I applied via Naukri.com and was interviewed in May 2024. There were 4 interview rounds.
Medium to hard question.
One is easy problem another one medium problem.
(3 Questions)
- Q1. Tell me about your self.
- Q2. What is your project.
- Q3. What is your stregth.
- Ans.
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
Strong problem-solving skills
Excellent communication skills
Ability to work well under pressure
Attention to detail
Experience with various operating systems and software applications
Interview Preparation Tips
I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Sla,customer support ,azure,active directory
(2 Questions)
- Q1. What is DHCP ?
- Ans.
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
Automatically assigns IP addresses to devices on a network
Helps in managing and organizing network resources efficiently
Reduces the need for manual configuration of IP addresses
Ensures that each device on the network has a unique IP address
DHCP server leases IP addre
- Q2. What is LAN ?
- Ans.
LAN stands for Local Area Network, a network that connects computers and devices within a limited area such as a home, office, or building.
LAN is a network that covers a small geographic area, typically within a single building or campus.
It allows connected devices to communicate with each other and share resources such as files, printers, and internet access.
LANs are commonly used in homes, offices, schools, and other...
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Desktop Support Engineer Interview Questions & Answers
Cognizant
suraj lotankar
posted on 6 Jul 2024
I applied via Job Portal
There was a aptitude test for 1 hr.
I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.
(8 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. Why are you looking for a change?
- Q6. Where do you see yourself in 5 years?
- Q7. What are your strengths and weaknesses?
- Q8. Tell me about yourself.
(1 Question)
- Q1. VPN related Outlook Related What is DNS what is DHCP how add network printer what is blue screen error scanner issues
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