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ServiceNow IT Technical Support Engineer Interview Questions and Answers

Updated 26 Oct 2023

ServiceNow IT Technical Support Engineer Interview Experiences

1 interview found

IT Technical Support Engineer Interview Questions & Answers

user image Anonymous

posted on 26 Oct 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Campus Placement and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(6 Questions)

  • Q1. What is sql joins and normalization
  • Ans. 

    SQL joins are used to combine rows from two or more tables based on a related column, while normalization is the process of organizing data in a database to reduce redundancy and improve data integrity.

    • SQL joins are used to retrieve data from multiple tables based on a related column

    • Normalization is the process of organizing data in a database to reduce redundancy and improve data integrity

    • Types of SQL joins include IN...

    • Answered by AI
    Add your answer
  • Q2. Ask basic unix commands
    • Add your answer
  • Q3. Ask basic javascript questions
    • Add your answer
  • Q4. About projects which database use in web development project how you connect to the backend application.
    • Add your answer
  • Q5. Four oops pillars and its code also.
  • Ans. 

    The four pillars of object-oriented programming are encapsulation, inheritance, polymorphism, and abstraction.

    • Encapsulation: Bundling data and methods that operate on the data into a single unit (class). Example: private variables in a class.

    • Inheritance: Creating new classes based on existing classes, inheriting their attributes and methods. Example: a 'Dog' class inheriting from an 'Animal' class.

    • Polymorphism: The abi...

    • Answered by AI
    Add your answer
  • Q6. Basic questions on projects like difficulties faced and how you overcome
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Behavior questions
    • Add your answer

Interview Preparation Tips

Topics to prepare for ServiceNow IT Technical Support Engineer interview:
  • SQL
  • Unix
  • Javascript
  • Basic coding
Interview preparation tips for other job seekers - Having csa certification inn tech support engineer role on servicenow benefited a lot and if you have skills on Javascript benefited and you must have a good idea on projects.

Skills evaluated in this interview

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Interview Tips & Stories
2w
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
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Interview questions from similar companies

Information Technology Support Engineer Interview Questions & Answers

Paychex IT Solutions India user image Anonymous

posted on 5 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

Mainly about your experience

Round 2 - Technical 

(2 Questions)

  • Q1. Troubleshooting questions random
    • Add your answer
  • Q2. Attitude. Overall experience in technology random questions. Database issues
    • Add your answer

Information Technology Support Engineer Interview Questions & Answers

Citrix user image Anonymous

posted on 25 Oct 2022

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Communication 

(1 Question)

  • Q1. Basic communication test on Mettl
    • Add your answer
Round 3 - Aptitude Test 

Test went on hacker rank it was quite easy just work on analytical skills.

Round 4 - Technical 

(1 Question)

  • Q1. Question related to networking IP,DNS,DHCP,Configuration.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - As a fresher just be confident enough and focus on your communication as wells as basics of networking.

Engineer- Customer Support Interview Questions & Answers

Atlassian user image Anonymous

posted on 27 Sep 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Java, OS, Network, Database all these areas has been covered in the interview
    • Add your answer

Senior Technical Support Engineer Interview Questions & Answers

VMware Software user image Anonymous

posted on 13 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - Case Study 

Customer support related

More about working at ServiceNow

ServiceNow Interview FAQs

How many rounds are there in ServiceNow IT Technical Support Engineer interview?
ServiceNow interview process usually has 3 rounds. The most common rounds in the ServiceNow interview process are Resume Shortlist, Technical and HR.
What are the top questions asked in ServiceNow IT Technical Support Engineer interview?

Some of the top questions asked at the ServiceNow IT Technical Support Engineer interview -

  1. What is sql joins and normalizat...read more
  2. Four oops pillars and its code al...read more
  3. Ask basic unix comma...read more

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